I ordered a pair of snow boots. Awesome boots, but I got a pair of lefties (two left boots.) I immediately contacted the Customer Service, they were great and prompt, I had a refund for my purchase, including the shipment, and yesterday (Jan 25th 2013) I ordered 5 more pairs of shoes, boots etc. I'm so excited to have them here. The quality of the shoes is amazing, and I definitely will order more, soon. I recommend this site to everyone, it's good, and sometimes mistakes happen even to the best of us, but all in all, it's great!
EDIT: I've seen that the site adds as country GB (Great Britain). Learn your Geography, Dublin is in Republic of Ireland, it's the capital city, and Republic of Ireland is no more part of GB since 1924.
To reply as a company, please log in to your business account.