company went downhill, unsatisfied long time customer
Have had countless orders from this company however my last 4 orders have been terrible. Items arriving damaged, no tags, heel broken on a pair of boots and a strap on a bag snapped. Sizes changed order a 10 it's like an 18 order a 12 it's like a 6. Complained to head office as ordered a cardigan size 12. When it came was stuffed in a bag, hole in shoulder, no tags to say was new. Looked inside had a GEORGE asda tag size 8. Contacted company took photo of item they denied sending it said they didn't sell asda clothing even though cardigan was identical to the one on the site which I screen shot and sent with the picture of the cardigan. They refused to let me return it. Person who emailed me was very rude.