Sucky company customer service
They list on their website that they ship to the USA and yet when you go to buy things you can't add the state and it auto deletes it or doesn't take. When you email the c/s team they say it's being dealt with and that someone will get back to you and no one ever does. I love their clothes but just can't get them to fix things to make me their customer and you are right about the things being deleted from the cart it happens all the time. They need to get their act together.