We were let down by another supplier a few days before a major event. Ross could not have been more helpful in pulling out all the stops to ensure we had branded pens for our event. It was an added bonus to find out Everythign Branded were in fact a lot cheaper than our original supplier too.
I placed my order from Greece for 1,000 wristbands on behalf of the animal welfare organisation that I am a member of. The wristbands were to be sold to raise money to buy food to feed the strays in the town in which our organisation operates. The order was placed with a British company and paid for - including VAT - in advance from a British bank account, as such I expected delivery from Britain. I was never informed that the goods would be sent from China and if I had, I would never have ordered them through the UK. Goods bought outside the EU are subject to import duties which would have meant that the goods would have been double the price paid. As we had no further funds in order to have the goods delivered to us I requested a full refund of the money and the VAT paid to the company and was told in no uncertain terms that the company was unwilling to reimburse us and that, in the words of the director of the company "I await any legal or OFT challenge." In all fairness the company did offer to pay the VAT back, which obviously should never have been charged in the first place. If you are ordering from outside the UK, PLEASE make sure you ask where the goods are coming from to avoid losing money on your order. PS. In true British animal loving spirit I personally would have expected the company to step up and pay back the money given so that it could have been put to use to feed the poor strays here in Greece.
First class service from James who replied promptly to all our emails and made the ordering process easy.
James also arranged for our artwork to be done and got the delivery to us a day earlier than expected so can’t fault them on service.
They should really be more open and transparent about their credit card charges (2% for debit card, 3% for credit card) there is no mention of this on their website (although they advertise that you can pay by card) nor was there any mention that orders paid by credit / debit cards would incur a additional surcharge on the written quotes they provided
The first time we knew about the additional charges was when we received our invoice.
Ultimately the ‘hidden’ charges add to the overall cost and customers should be made aware that they apply - By being open and transparent customers can see the ‘true’ cost of the products they are purchasing.
After being let down at the last minute by another supplier I decided to call around a few companies, presuming that no one would be able to help me with such tight deadlines. James pulled out all the stops to get me my goods on time and to reassure me deadlines would be met. Not only this but he matched my keen quotes from elsewhere! A* service and A* goods!
Managed to turnaround my order with a fairly tight deadline and produce exactly what I was looking for. Good guidance about colours and quick to respond to queries. If I need any more silicon wristbands, I won't hesitate to go back. Paul
We had a very short turn around to get the products to us, it was guaranteed to be here on time and sure enough it was. The staff were very attentive and pleasant to deal with. The actual products were good quality and just how i had wanted them. I would definitely recommend them.
I placed an order for our school and have been trying to receive our goods ever since. I have called so many times to speak to our account manager however I have not yet received any reply. Whilst I was chasing the order, Everything Branded was calling me for payment!!! It has now been 6 weeks and I am getting fed up with it all. No one is able to answer my calls and this is not good practice.
I have used this company on several occasions and the staff are friendly and professional. They tell you exactly what you want to hear and when the goods are received they are perfect. Would recommend them to anyone.
The staff - James especially - were fantastic. They sent out samples in a timely manner, were helpful when it came to choosing print colours and deliveries met the dates promised. The products are excellent quality, and we received many comments at the event about the merchandise we had chosen.