Everything branded reviews

Everything branded reviews

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Fantastic Service

We were let down by another supplier a few days before a major event. Ross could not have been more helpful in pulling out all the stops to ensure we had branded pens for our event. It was an added bonus to find out Everythign Branded were in fact a lot cheaper than our original supplier too.
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Terribly Disappointed!

I placed my order from Greece for 1,000 wristbands on behalf of the animal welfare organisation that I am a member of. The wristbands were to be sold to raise money to buy food to feed the strays in the town in which our organisation operates. The order was placed with a British company and paid for - including VAT - in advance from a British bank account, as such I expected delivery from Britain. I was never informed that the goods would be sent from China and if I had, I would never have ordered them through the UK. Goods bought outside the EU are subject to import duties which would have meant that the goods would have been double the price paid. As we had no further funds in order to have the goods delivered to us I requested a full refund of the money and the VAT paid to the company and was told in no uncertain terms that the company was unwilling to reimburse us and that, in the words of the director of the company "I await any legal or OFT challenge." In all fairness the company did offer to pay the VAT back, which obviously should never have been charged in the first place. If you are ordering from outside the UK, PLEASE make sure you ask where the goods are coming from to avoid losing money on your order.
PS. In true British animal loving spirit I personally would have expected the company to step up and pay back the money given so that it could have been put to use to feed the poor strays here in Greece.
everythingbranded.co.uk

Reply from everythingbranded.co.uk

Hi Sara,

Firstly thanks for taking time in writing a review if not entirely positive. I must admit however that I feel a little let down that you have not been entirely fair with your remarks. Our website clearly shows that we cannot be liable for local charges as in most cases these have to be paid locally and it would be impossible for us to cost for this due to international differences. This is also standard practice in our industry due the wide ranging areas we deliver to. You also failed to mentioned that my comments were only made to you after you threatened us with legal action for doing nothing wrong so I hope you can respect I have to protect my company. Below is the terms outling the above mentioned. I wish your charity good luck in the future.

''17. Customs and overseas deliveries - For all our overseas deliveries we only use well known carriers including UPS, DHL and Fedex. Even though we do our best to include all custom charges there may be times that the country of origin will require the receiver to pay these charges for goods to be released. If you are outside of the UK and place an order with any of Charles Alexander Distributions group of websites, you are confirming that you are aware there is a chance of extra fees and that Charles Alexander Distribution is not liable for these costs and any delay that may be caused due to this. Please note that we will always help our clients in resolving any customs issues to the best of our ability, however sometimes depending on the country this can only be resolved locally.''
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Credit card charges should be reflected in the price!

First class service from James who replied promptly to all our emails and made the ordering process easy.

James also arranged for our artwork to be done and got the delivery to us a day earlier than expected so can’t fault them on service.

They should really be more open and transparent about their credit card charges (2% for debit card, 3% for credit card) there is no mention of this on their website (although they advertise that you can pay by card) nor was there any mention that orders paid by credit / debit cards would incur a additional surcharge on the written quotes they provided

The first time we knew about the additional charges was when we received our invoice.

Ultimately the ‘hidden’ charges add to the overall cost and customers should be made aware that they apply - By being open and transparent customers can see the ‘true’ cost of the products they are purchasing.
everythingbranded.co.uk

Reply from everythingbranded.co.uk

Hi Paul ,

Firstly I would like to thank you for feedback I have passed your comments back to James who is thankful for your kind words.

Also I would like to thank you for highlighting card charges missing from our website this is something we are going to address over the coming days.

I would also like to appolgise for you not being aware of these charges, however we do make this clear on all invoices before any payment is taken and give the option to make payment in other ways which is fee free.

'' We accept all methods of payment including card but please note that we charge 3 % for credit card and 2 % for debit cards. With this in mind we advise you pay by bac's or cheque. Our bank details can be found at the bottom of the invoice.''

We thank you for your order and comments if you would like to discuss this further then please do not hesitate to get in touch.

Kind regards

Paul
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Review by confirmed purchaser

Very pleased with the product.

Happy with the purchase, speedy recovery and product good value for money. My daughter liked the shoes very much,
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Review by confirmed purchaser

Good service, fast delivery, would buy from again.

They were very helpful with the design and delivered the bands by when I needed them. The bands themselves looked great when they arrived.
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Review by confirmed purchaser

Bloody brilliant!! The fast turn around saved my bacon!!

After being let down at the last minute by another supplier I decided to call around a few companies, presuming that no one would be able to help me with such tight deadlines. James pulled out all the stops to get me my goods on time and to reassure me deadlines would be met. Not only this but he matched my keen quotes from elsewhere! A* service and A* goods!
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Review by confirmed purchaser

Prompt and easy to deal with

Very pleasant and helpful service. Good product options at competitive prices. i would definitely recommend Everything Branded.
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Review by confirmed purchaser

Great communication and turnaround

Managed to turnaround my order with a fairly tight deadline and produce exactly what I was looking for. Good guidance about colours and quick to respond to queries.
If I need any more silicon wristbands, I won't hesitate to go back.
Paul
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Review by confirmed purchaser

No problems

Honoured their match any price policy and delivered on time
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Review by confirmed purchaser

great

Very good to work with, easy, fast and great quality. We will use this company again.
Freya from Inception group
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Review by confirmed purchaser

Everything's Fabulous!

They were efficient and really quick!
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Review by confirmed purchaser

Delivered on time

We had a very short turn around to get the products to us, it was guaranteed to be here on time and sure enough it was. The staff were very attentive and pleasant to deal with. The actual products were good quality and just how i had wanted them. I would definitely recommend them.
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Review by confirmed purchaser

Excellent in every way, couldn't fault at any point.

Helped in every way with a full, faultless service.
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Review by confirmed purchaser

after sale service is very poor

I placed an order for our school and have been trying to receive our goods ever since.
I have called so many times to speak to our account manager however I have not yet received any reply. Whilst I was chasing the order, Everything Branded was calling me for payment!!! It has now been 6 weeks and I am getting fed up with it all.
No one is able to answer my calls and this is not good practice.
everythingbranded.co.uk

Reply from everythingbranded.co.uk

Hi Cloe,

Firstly thanks for your valued feedback. Here at Everythingbranded.co.uk we take customer service very serious and as this is your 3rd order with us I must admit to being very suprised by your 1 star rating. Even so I really do understand your frustration and would like to explain why this has taken so long.

After looking into this it turns out that your first order was infact lost with Fedex which can happen now and then I am afraid. We subsequently re ordered your bands but due to a festival in China this added some time to your order being processed. I have today checked and your bands will be with you in max 7 days I hope this give you the clarity you are looking for but if not I am happy to discuss this further if needed and can be reached in the office from 8.30-6pm daily.

Kind regards

Paul

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Review by confirmed purchaser

Good & fast service with nice products. Will be using them again.

Good & fast service with nice products. Will be using them again.
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Review by confirmed purchaser

Delivering the expected.

Everything was delivered to schedule and to the description requested. Really pleased with the finished result.
everythingbranded.co.uk

Reply from everythingbranded.co.uk

Hi Mr Davidson,

Thankyou for reviewing our company. We look forward to working with you again in the future.

The Team @ Everythingbranded.
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Review by confirmed purchaser

Great value, good quality products.

Ordered some custom printed wristbands off Everything Branded, they were very helpful when dealing with artwork and the order was processed and delivered promptly.
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Review by confirmed purchaser

Always helpful and professional

I have used this company on several occasions and the staff are friendly and professional. They tell you exactly what you want to hear and when the goods are received they are perfect. Would recommend them to anyone.
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Review by confirmed purchaser

Reliable, fast delivery and always at the end of the phone to answer any queries

The staff - James especially - were fantastic. They sent out samples in a timely manner, were helpful when it came to choosing print colours and deliveries met the dates promised. The products are excellent quality, and we received many comments at the event about the merchandise we had chosen.
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Review by confirmed purchaser

Always deliver great products!

Everything branded can source and supply exactly what you are looking for in promotional items, in a timely and cost effective way. I would highly recommend them!

everythingbranded.co.uk Details

About this company

Visit Everything branded

Contact information

Call us on: 0116 3660052
We live here: 3 Oswin Road
LE3 1HR Leicester
United Kingdom

Category

Everything branded is ranked 22 out of 29 in the category

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