When I purchased my item it said 2-3 working days there was a slight delay but they phoned me the same day and offered to refund my shipping costs, they kept me updated all the way even when my item was shipped would highly recommend this company and I am very pleased with my recent purchase .
All A1. The only minor thing was that I didn't get an email confirming the delivery day, but it was delivered straight away so all was good.
Ordered av and speakers. The AV receiver was last yuears discounted model, but turned out it was out of stock. No problem here, just offered to supply this years model at same price. Brilliant
I thought the service was second to non. I asked for express Saturday before twelve delivery. The parcel was late due to the carriers problems. Exceptional AV, refunded my
money for this service straight away & couldn't have been more helpful. I will certainly be using this company again
I had never heard of Exceptional AV, and after finding that I had bought something of an electronic pig in a poke some years ago by mail order I was rather wary of ordering a replacement by 'phone. Luckily I live near Maidenhead and was able to collect the unit from their office, and I was very impressed by all aspects of their service. A real find!
I stumbled upon Exceptional AV when searching for the best deal on a Denon system. I'm really pleased I found "Exceptional". Great price and fast delivery. Good communications too - highly recommended and I shall certainly use again.
Ordered Denon amplifier. Ordering process was straightforward enough and delivery was made in just a few days. So experience so far has been good and currently very happy product, but as with all these things - you only really know how good a supplier is when you have a problem. Let's hope I have no reason to test their customer service.
I was looking for a Sony AV receiver £499 best other price, with Exceptional AV it was £495 I found good reviews for the company so I went to buy. At this point a five % off discount popped up if I purchased promptly (new price £470!!) so I did. This was a Sunday and with free delivery it arrived (in perfecto condition) by 2pm Tuesday. No shock that im very very happy with this so will definitely look to use these guys again in the future.
I am pleased to have dealt with Andy who gave excellent advice over the phone . All the goods arrived as stated the next day. Good packing and excellent price.
Highly reccomended !!!
Onkyo S3505 is a good product at a good price also delivered quickly, however!
Picture and spec not the same as product delivered which they did accept. Arrived with huge dent and rip in box which had dented the top of subwoofer. I was happy to accept if suitable compensation was given. Exceptional AV offered a Chord subwoofer cable value £50 and before I was able to tell them that it would not even fit the system they had sent it.
I suggested HDMI cables to the same value instead and was sent a single 1M cable, probably £1.70 from another online supplier, and told to keep the useless Chord subwoofer cable. Hence good product 'slippery customer service'
Had a few problems with damaged boxes during delivery but was handled well by Andy who dealt with this in a professional and timely manner and resolved the matter to my satisfaction. Would certainly recommend and use again.
I recently purchased a new HI Fi system and not only did I save nearly £200 off the high street price but got free delivery which I was able to track knowing the name of the delivery driver and the delivery time within 30mins. It also arrived a day early it doesn't get better than that
I came across Exceptional AV on Google when searching for a specific speaker package and AV system. I saved over £100 and I took advantage of their finance options too.
I will definitely purchase from them again.
Received my refurbished Q Acoustics 2010i in very quick time and I am so happy with the purchase. Despite being refurbished these are as good as new and I've saved around £30 on the deal. Would highly recommend these excellent speakers and also Exceptional AV. It's just so good to shop online without any problems whatsoever.
Ordered av Rx on line but item out of stock (because 2012 model) company phoned me with a excellent deal for the newer model ,it arrived next day ,What more can i ask.
Ordered late Sunday night,
13.52 Monday - email confirming order received.
17.24 Monday - email confirming order shipped.
Goods arrived around 11.00 Tues Morning. That is service which few internet rivals could match
Good price, good ordering process and arrived exactly when promised; can't ask for more from Exceptional AV - good job!
Unfortunately Geneva themselves (not Exceptional AV) didn't include an English language guide to the product which isn't very helpful for the UK...
I can however, heartily recommend the product, a great bit of kit and it fills a room very well considering it's partner friendly size.
Best price on the web for my Yamaha RX-V673 and what an awesome piece of kit. From the point of ordering all the way to my door the service from exceptional AV was awesome! Highly recommend to anyone. Thanks a lot guys :-)
Bought a pair of What HiFi's speakers of the year. 'open box' which as far as I can tell means simply the box was opened once - these were perfect, sound brilliant as promised and were about 15pct less than anywhere else. No spikes but was resolved (supplied) in a couple of days, no fuss. A very good experience and highly recommended if you know what you want.
If like me you work hard for your money, we look for value, quality and above all SERVICE. I am happy to recommend this company to you.They try very hard and deserve to succeed!!
Very happy with the service and delivery
Had a small issue with my Denon amp and it was handled with the upmost professionalism and care, this is how you tell a great company from the good ones.
Great work chaps, keep it up! very happy customer.
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