Exceptional AV reviews

Exceptional AV reviews

Excellent
9.3
from 0 - 10
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Reviews

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Review by confirmed purchaser

The 5.1 and AV kit I wanted at a price I wanted to pay and a service to match

I wanted the Yamaha 675 and the Monitor Mass 5.1 system and I wanted it in France
It got here in 3 days and all for a price I couldn't match elsewhere
The help and advice I got over the phone was fantastic. I have no hesitation in recommending Exceptional AV as the place to go for your sound equipment

Thanks Karl
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Review by confirmed purchaser

Could of been five stars

It could of been five stars because you state that you can post to 90% of the country for free yet I was charge for postage I stay about 10 miles outside one of Scotland largest city's , when I enquired about the postage charge I was informed the delivery company decides the postage
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Review by confirmed purchaser

Excellent customer service, easily contactable and fast tracked international delivery

The hi fi I wanted was found with the best price at Exceptional AV, also one of the few hi fi sites to offer international delivery, which was also very fast and tracked all the way.

I will be returning again, great service
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Review by confirmed purchaser

I doubt you will find better , anywhere.

This was my first time dealing with this company and i can honestly say they are first class , from selecting my products from their vast product range to delivery was effortless .
I would not hesitate to use them again.
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Review by confirmed purchaser

Good retailer, excellent communication

Always answered e mails quickly and phone calls, good dispatch information, would recommend them to buy from
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Review by confirmed purchaser

GR8 SERVICE !!!

Professional service all round.

The staff at Exceptional AV are very pro-active and helpful when you contact them..

Would not hesitate to deal with in the future :)
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Review by confirmed purchaser

Quick efficient and friendly service

Helped me pick the optimal setup for my needs... an exceptional system, all interaction was friendly and professional.
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Review by confirmed purchaser

Exceptional in name and nature!

This is an extremely good company, they have "exceptional" customer service with very polite and very knowledgable advisors.
I ordered my items and they kept me fully informed of my order process and delivery times ( which was nice and quick) the trouble with today's internet based sales companies is they don't really care about their customer, well I can absolutely say that it's perfectly clear that Exceptional AV have values centred purely on a great customer experience from start to finish.
The products ordered were well packaged in working order.
Well done I will recommend this company to anyone looking for av equipment 5/5 stars!
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Review by confirmed purchaser

Great service.

Speedy delivery and quality speakers
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Review by confirmed purchaser

Outstanding!

Really enjoyed speaking to the team at Exceptional AV and was impressed how knowledgeable they all were.
Bought items on two separate occasions and experienced great customer service!
Well done to the team there.. Would certainly use them again in the future.
Now Group UK Ltd

Reply from Now Group UK Ltd

Hi Heiko,

Thank you for leaving us feedback and for coming back to us!

We are very pleased you are happy with both of your purchases and look forward to assisting you in the future.

All the best,

Exceptional AV
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Review by confirmed purchaser

Good operator

I ordered a wireless speaker from Exceptional AV. I got a call the next day to say they were in fact out of stock of the model I had ordered, but that they would send me the next spec up for the same price. It arrived the following day despite me only paying for standard postage. Delighted! Very happy punter. A lot of companies could learn from that sort of approach to customer service.
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Review by confirmed purchaser

Exceptional AV are a trusted supplier

The Marantz unit was not in stock but Exceptional AV kept me informed of the delivery dates from the factory. The all in one system and Q Acoustics speakers shipped on the date advised and I am very happy with them and the service provided. I would recommend and use Exceptional AV again
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Review by confirmed purchaser

Very impressed. Good price for products purchased, order process very simple and products arrived ahead of expectations and in perfect condition.

Very impressed. Good price for products purchased, order process very simple and products arrived ahead of expectations and in perfect condition. Would definitely recommend.
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Review by confirmed purchaser

Excellent value and service

Strongly recommended
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Review by confirmed purchaser

Fantastic quick service

Bose OE2i Audio Headphones very good quality.very good price!!!!!!!! Would highly recommend .
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Poor online and customer service experience

Tried a number of times to complete order online but the SagePay form kept failing. When I called customer services to report the fault it was assumed that I was at fault as orders were processing as normal. I tried a further 4 times with a number of different cards and every time the form failed or my order was reset on the website requiring me to re-enter all my delivery and personal information. I was offered the opportunity to buy over the phone but only if delivery was to my billing address - this is no good to me as my working hours make it difficult to collect packages from the sorting office. Not a great experience and the last time I will attempt to buy from exceptional-AV, regardless of how good your prices may be.
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Review by confirmed purchaser

Beat their promise on delivery

Ordered on a Sunday, received a phone call on the following day saying that they were out of stock, but the item would be with me by the following Friday, it actually arrived on the Thursday, for which I was forewarned, so excellent price and service.
Small mistake with discount quickly sorted out.

Richard H
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Review by confirmed purchaser

Fast friendly service.

Had a few issues with my order online. Need not have worried, gave them a bell the next day & everything sorted. Great service & goods were here very next day.
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Review by confirmed purchaser

No problem recommending Exceptional AV

Best price, periodic update, fast delivery. What more do you need?
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Review by confirmed purchaser

Fast delivery. Great service. Thanks.

Just bought some Bose headphones for running. Great sound and a perfect fit. I'm sure I'll be running longer with the tunes playing from a great set of headphones.

Now Group UK Ltd Details

About this company

Visit Exceptional AV

Contact information

Call us on: 0800 634 4484
We live here: Unit 3, Maidenhead Enterprise Centre, Cordwallis Street
SL6 7BE Maidenhead
United Kingdom

Category

Exceptional AV is ranked 32 out of 65 in the category

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