bought a yamaha mini hi fi from you and it was out of stock.you never even notified me it was out of stock.i had to literally had to continuously ring to get a answer.waited over 2weeks and still no item.they never even offered an alternative.i had to ask for something else.
will never ever shop with you again.felt so undervalued as a customer no respect at all.
From initial enquiry, through to placing the order, and when dealing with a fault on a delivered item, the people at exceptional AV were excellent, can't think of anything they could have done to make the experience better.
I live in France and had a problem with an AV amp which I had previously purchased from Exceptional AV. Nothing was too much trouble to sort out the problem and supply a new one. This was posted to France free of charge by express delivery. Thanks again.
One of the items on my order was out-of-stock and I had to wait about 3 weeks before for delivery. It would have been useful to have this indicated on the website before I placed the order. Once the item arrived from the supplier it was dispatched with the rest of the order and arrived safely and exactly as expected. Overall good service, and I'd be happy to recommend to others.
From the Website Profile through Processing the order, to Arriving with me in Super Prompt time, this was one of those transactions which is about as Good As It Gets for me at least! I'm Delighted with my 'Q Acoustics' Speakers and Stands which were packaged most Professionally, and easy to set up. I was pretty happy with my 'Mission' Mk I speakers at a time when I couldn't afford much more, but these for the extra money are worth every penny and come equally recommended as "Best Buys". I've even now been inspired to use them also as the digital audio feed from my new television, as the projection is so clear and defined. Only one small point, and considering that it was a bonus item, I shouldn't be complaining, but the extra speaker cable which was supplied Free, could have benefited from being cut in half, and having all ends trimmed and fitted with nice speaker terminal plugs, that would have Really Sealed the Deal, but no points lost for that, as the speakers themselves, are the best I've ever had the chance to own, and as as an aspiring recording artist, need something of quality to add to the list of monitoring mediums for when mixing down to CD, and needs to be as Accurate a Reproduction of source material as possible outside of more dedicated monitoring speakers. Another important note, was that although 'AV' couldn't ship the same day, they kept me informed every inch of the way with how the processing of the order was going. Most Impressed, and Delighted with my hi-fi add ons, which now compliment my existing 'Denon' RCD-M39 Perfectly . Thank You...
The phone was answered promptly and professionally, the questions that were asked, not that I had a lot, were answered honestly and the goods arrived when I was told that they would. I would be more than happy to use again. As far as the phone and questions were concerned this was not the case with other companies that I had spoken too and was the main thing that prompted me to use exceptional AV.
I experienced 4 problems with my RX-V675 w/ Q Acoustics 7000i package:- 1) 1 month delayed shipment due to back orders - i.e there wasn't sufficient stock. 2) The RX-V675 didn't have the latest firmware installed 3) The supplied speaker cable wasn't long enough to wire up 5 speakers in my modest sized room. 4) Part of the package was 20 banana plugs. However, neither the Amp or the Speakers can accept the plugs !! However, despite these issues, the kit sounds good.
Bought a bose soundlink for a present as i have one myself and they are fab so my husband and children chip together and bought one for my father inlaw for his birthday the price was great as i paid £50.more for mine, my father inlaw was over the moon with it and i received it the next day , i would use this company again x
I placed my order with Exceptional AV late on Friday night. Shortly after this I received an email informing me that my order was not in stock. First thing Monday morning I was called by, very friendly and professional, member of the support team and told that my order was not in stock. I was quickly informed that the product was due into their system within the next few days and that it would be dispatched as soon as it had.
I can happily confirm that this was the case. Following on from this I had a further enquiry regarding the delivery of the order. I placed a call to their support team who once again told that they would identify the problem and call me back within a few minutes. I received the call within a few minutes exactly as I was told (not something that can be said for many companies) and the problem was resolved there and then within a few seconds.
I should also mention that the price was by far cheaper than any competitors and together with free delivery it was an exceptional deal (please excuse the pun!).
I would highly recommend Exceptional AV and would like to thank them for the level or service that they provided.
Bought a great deal on a stereo and speaker combo, and was even offered an extra 5% the listed price at checkout. Delivery was free, and even though there was a slight hitch with the colour of the item I'd ordered, they immediately rang me about it and shipped an alternative promptly.
Delivery service used was next day and arrived far quicker than I expected, a real pleasure doing business with this company and would certainly use them again.
I purchased a new home theater system from Exceptional AV. I got excellent service and an exceptional price. I run an IT consultancy and buy IT equipment at trade prices. My supplier has an account with Yamaha and they could not buy the AV Receiver direct from Yamaha for the price I purchased it from Exceptional AV.
I bought a Bose mini speaker. It was cheaper than anywhere else without any postal charges. Delivery was very quick, the item was very well packaged. The website is easy to navigate, so all in all this is a seller I would happily recommend.