Queries over the phone were answered and a web link was sent re further information. with an offer to do further research on my behalf. The item ordered - a yamaha amp - was already a bit cheaper than seen elsewhere and included a free bluetooth adaptor. The salesperson also knocked £30 off their advertised web price and the amp was delivered the next day.
Ordered an Onkyo wireless iPod dock, which was showing as in stock when I ordered, but was later told they were waiting on delivery from the manufacturer. Having said that they kept me informed of the delay and estimated ship date, and it arrived when they said it would. Would have been 5 stars otherwise.
I placed an order on line which turned out to be no longer available.
I was contacted by [Name] who then did everything he could to offer an alternative product which is actually better than the product I had first ordered and at a very reasonable price. The product offered was on back order, however [Name] managed to magic one from somewhere and in a couple of days It was delivered.
Thanks very much [Name] and Exceptional AV
There was a little hiccup with my order as the item I ordered was not in stock and I was not made aware of it during the order, so naturally initially I was a bit disappointed, but wow they did make up for it !!!
[Name] provided an exceptional service and an excellent solution to make up for it! I was so amazed and extremely happy! No other company I think would have done what [Name] did!
So not only Exceptional AV, But Exceptional Customer Service too!
Would use again and again.
From the first email enquiry through to goods received and some follow up advice the customer service received can only be described as top notch! Email reply from Drew was really helpful and assisted my purchasing decision and the purchasing process over the phone with Karl was easy and hassle free on top of which from ordering at 14.30 it arrived at my house at 08.45 next morning!
I should also add from signing up to VIP member (just email details no costs) I got a cracking deal on my intended purchase!:)
Working in a customer service focused role I experience varying degrees of service from other companies and Exceptional Audio do it right.....nuff said...thanks guys!
Ordered a number of items, which all arrived promptly. One item was out of stock and was replaced with a later model. The only slight negative was the amount and complexity of emails regarding the order, but maybe that was just me!
Having decided to upgrade my Hi Fi equipment recently I spent ours trawling the net comparing prices, reviews and other influences with regard to the online buying experience. I settled on Exceptional A/V as they came top in pretty well every criteria I use to judge a company.
They did not disappoint. I ordered at 2.00pm Tuesday and my Yamaha Amp. and CD player arrived before 10:00 am the next day. I'd spoken to Carl via their Freephone number as soon as my order had been placed and he confirmed both items were in stock (as the website had said) and would be dispatched that day. He was true to his word and I am writing this review listening to the sublime voice of Lorde coming out of my new system.
Sometimes life is good!
I shopped at AV Exceptional because they offered a competitive price and it was local to me. Given details on when the item would be available and it arrived on time. No concerns on using them again.
Bought Chord speaker cable for my AV set-up. Delivery was quick but they forgot to apply the 'free' banana plugs so I contacted them and straight back came the apology and plugs in the next first class post.
I don't think you can say fairer than that, eh?
Web site is easy to navigate and the products are either there or not there. Fast service. Great products.
Pity about the courier company they use as their tracking was down and the courier did not ring my door bell the first visit. This is not Exceptional AV fault!
Had a great advisor who called me back and arrange a special delivery, gave me good advice and found me a good deal. Would happily use again.
I was looking for an Onkyo 717 receiver from a reparable dealer and spoke with [NAME] at Exceptional av as they were showing stock. Unfortunately he told me that they had sold out of the 717 but immediately offered me the newer 727 at the same price. I accepted his offer and the receiver was delivered the next day at 0815. Excellent service for an exceptional product.
I was hoping to order a full set of Tannoy Mercury V speakers but the last model not the current one. Unfortunately despite being on the website they did not have them in stock. I was very impressed with they service in that they did me an excellent deal on the new range which I hadn't considered previously due to the cost! Received my speakers without a hitch and they sound amazing. I would definitely order from Exceptional AV again and would recommend other do too.
I was chasing a suitable pair of speakers to fit in nicely with my Pioneer:- 60" Plasma, Blu Ray and Amp which I have had for around 4 years now - running with the DC4T etc 5.1 set up. I dropped the Now Group an email asking if they had suitable speakers- they came back within the hour to confirm a good deal on the DC6T SE........ I asked various technical questions and the employee was brilliant not only with his knowledge of his products but also with advice replacing my existing DC4T. To show good faith they even added in 14mtr of cable and banana connections for a great deal - and then to add the sugar topping I placed the Thursday am and the speakers were delivered 8am on Friday. An amazing employee, so helpful, polite and knowledgeable - clearly company I will use again and recommend
Ordered Yamaha AV Sunday evening, dispatched Monday delivered Tuesday which was next day delivery at standard free postage, would certainly recommend and use again.
Despite manufacture advertising price fixing this guys have have managed to work there way around it by joining the VIP Club and get £50 off and a £50 Bluetooth nice one !
Went for a amp/speakers bundle but the amp was sold out and now was replaced with a new model but the company offered me a bundle including the latest (2013) amp at a very attractive price which was accepted, complete order was delivered free next day by carrier undamaged.
Have watched several films now and have enjoyed the audio experience immensely.
Thanks very much Exceptional AV especially [name] in sales, it has been a pleasure dealing with you and would recommend your service/prices to anyone without hesitation.
I was given good tracking info and the item arrived on schedule.
as it is for a Christmas present I am not able to comment on what is inside the sealed box, but the company have done their part of the work - delivery of what I ordered, as described - very well.
The item that I ordered turned out to be out of stock. The next day I was contacted about this, and offered the newer model with a £20 reduction, along with free next day delivery. Although there was an issue, it was very well handled, would use again.
Top class product, very fast delivery, extremely helpful customer service, and much cheaper than any other supplier I found. I would buy again from this company without hesitation and am very happy to give them a wholehearted recommendation.
easy to use, website the right product at the right price at the right time. delivered quickly ordrered on Friday delivered on monday with no additional charges.
A local company to me , in the same county.
To reply as a company, please log in to your business account.