Best price I could find, site was easy to use, product arrived extremely quickly and was as described - will almost certainly buy from this company again.
Ordered a new Yamaha AV receiver which was priced very competitively (got a further 5% off when I ordered). The receiver was delivered promptly and as described. Would not hesitate to use Exceptional AV in the future.
Excellent service. Great looking units, small, but great sound, clear and warm wired in standard mode. Yet to experience, Bi wiring? Conflicting reviews on Bi wiring? Mounted on 500mm high speaker stands, look great. Powered by my NAD C316BEE amp
I was initially nervous after placing quite a large value order with a company I'd never used before, but I needn't have been. I got a call the next working day to confirm the order, and although not everything was in stock, they were extremely helpful and supplied me with a set of higher specification speakers for the same price! On receiving the order they had also thrown in a few extras like speaker cables and banana plugs - in fact all of the bits I needed to get it going - at no extra charge. It's a shame more companies are not like this. I can't recommend them enough.
Excellent service, sales advisor knew his stuff! advised on cable and on specifics of AV receiver, prices very competitive. Only drawback was that the store advertised an extra 5% off on there website but didn't get that as I purchaed by phone...most companys match there online prices even in store!
Ordered an Onkyo, CR555 DAB mini HiFi system. The price was the best I could find for the silver and my order was delivered sooner than expected. Love the system (previous system CR515 DAB was wiped out by a lightning strike).
particularly wanted an AV receiver that had two HDMI outputs that would work when the ACV receiver was on standby. I identified the Yamaha 775 and checked via the contact site that my reading of the online manual was correct. Received response in minutes that they felt is would do this but would check. Half a hour later if that got another Email saying that they had checked with Yamaha and as they thought I would do what I wanted.
I ordered the unit which was a box opened offer at 3:00pm and received delivery at 08:30am following day. Unit was as described totally unmarked with all accessories still packaged.
Very impressed with Service and would happily recommend Exceptional AV .
This shop really surprised me with its fast delivery and quality service, not to mention the best price. Exceptional AV, nothing more to say.
Thank you and greetings from Germany
Great to do business with. Product as ordered and delivered when requested
Ordered the Yamaha ysp-220 and quickly delivered on date as given, packaging was very good, product done everything it said on the description, price was best on internet or shops and I will recommend to others.
I recently ordered a Marantz MCR 610 Midi system from this company. Although out of stock at the time of order, they expected delivery within 7 days. I received my order within 5 days, so extremely pleased. I was kept notified all the way, and would not hesitate to recommend this company to others. Like i said, the service is Exceptional -and not just for AV!
Purchased a q acoustics 5.1 speaker package with receiver. Got a phone call the next day saying the receiver was no longer in stock because it was 2012 model and asked if I would mind having the 2013 model for the same price. What can I say. Had a mix up at the warehouse but emailed me saying it would be posted that night with free 24 hour delivery. Arrived the next day as promised. Could not recommend this company enough.
I had been looking around for about two months trying to decide what new sound system to buy and where to buy it from. The very first place that I was prompted to look at was Exceptional AV.I must have spent hours if not days pouring over all the different combinations of amplifiers and speakers that were on offer. I was like a small child being let loose in a sweetie shop. I kept on making different choices and then looking up all the different reviews and videos that are out there. I was always checking out prices, stock availability ,site reviews, etc but no matter what, I was always drawn back to the Exceptional AV site. Eventually I decided on the system for me and I contacted Exceptional AV and spoke to [name]. Unfortunately I had spent that much time reading reviews and comparing all different systems and combinations that my first choice of amplifier had become discontinued. This is were [name] was superb because not only did he tell me about some other products that I had kind of thought of but didn't think that I could afford, but because he couldn't supply my first choice he offered me a very good discount on an even better system.
The new system that I got, I believe is even better than the one that I had thought about and that was all down to the great work and fantastic customer service that I received from all involved at this company.
I will certainly be passing on their name to friends and family and would definitely recommend them. If the ratings were like a certain other company then I would rate them
Purchased a Pioneer audio receiver online one weekend and it arrived a day or two later. Price was very good anyway, however signing up to their VIP club gave an additional discount. I will definitely buy from Exceptional AV again.
I was disappointed to have to wait a week for items that I believed to be next day delivery. That said the package price was a good deal better than elsewhere and this supplier did phone to advise of delay and cancelled the next day delivery charge. The goods eventually arrived as notified. I would use again as I believe they are reputable and fair.
I was very pleased with the service received, the item I wanted was out of stock but they offered the next level up at a fair reduced price, all arrived as expected and in good condition. Will certainly shop here again.
This company is the best. If you have any problem or you want to know what to buy or mix together then email them or phone them. I had no idea what i wanted so i got intouch and they sorted out all my needs and also cheaper than anyone else. I didnt go for them because they were the cheapest though it was there customer service that won me over, nothing is to much for them, they answer every email, every phone call, polite, well mannered, nothing is to much. I live in Derbyshire/Nottinghamshire so not local to them.
Ask for [Name], he will sort you out, he did me and i am over the moon.
Thank you A+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is by far one of the very Best companies I have ever dealt with and I received my CD player in mint condition within 24 hrs. The advice I received before purchase was exactly what I needed to make my choice and now that I have heard my Yamaha Cd player wow I am more than pleased. I hope you keep up the good work.
Speedy service - just a glitch with correct delivery country on initial order. Fixed by mail within the hour. - Good follow up with DHL tracking - From Birmingham to Stavanger Norway in 6 days for a set of Tannoy speakers - Left Norweian retailers in the dust.
I orderd a Hifi with next day delivery, but unfortunately the item had gone out of stock. They called me the next day and apologised and quickly refunded my next day postage I had paid.
They reordered the item from their supplier and told me I could expect it. I was kept informed and treated very profesionally.
I would have no hesitation from buying from them again in the future and would highly recomend them.
The stereo arrived in perfect condition and I am more than happy with the quality and the price I paid, which was £100 cheaper than anywhere else.
I am very happy with the service I received. There was a slight delay with part of my order but I was kept up to date via email so this was not a problem. I would recommend Exceptional AV for their price and quality of service.
I ordered a Yamaha Sound Bar online but had some problems with payment. I called the number given and the phone was answered without delay by a salesperson called Karl. I requested next day delivery (this was 4.10pm). He first checked the product was in stock and then confirmed with the warehouse that they could still arrange delivery next day. Sure enough, my package arrived 9am the next day, as promised. Excellent service, pleasant and helpful staff. I would certainly recommend AV and will use them again.
I recently upgraded my sound bar system. I didn't fully understand some of the instructions so rang the supplier for advice. Unfortunately they couldn't fully help me and suggested I ring the maker helpline. I did this and the problem was sorted within a minute. I would have thought the supplier would have had more knowledge than he did as it was very frustrating for us both as he tried to talk me through the problem without the instructions to hand at his end.
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