I placed my order with Exceptional AV late on Friday night. Shortly after this I received an email informing me that my order was not in stock. First thing Monday morning I was called by, very friendly and professional, member of the support team and told that my order was not in stock. I was quickly informed that the product was due into their system within the next few days and that it would be dispatched as soon as it had.
I can happily confirm that this was the case. Following on from this I had a further enquiry regarding the delivery of the order. I placed a call to their support team who once again told that they would identify the problem and call me back within a few minutes. I received the call within a few minutes exactly as I was told (not something that can be said for many companies) and the problem was resolved there and then within a few seconds.
I should also mention that the price was by far cheaper than any competitors and together with free delivery it was an exceptional deal (please excuse the pun!).
I would highly recommend Exceptional AV and would like to thank them for the level or service that they provided.
Bought a great deal on a stereo and speaker combo, and was even offered an extra 5% the listed price at checkout. Delivery was free, and even though there was a slight hitch with the colour of the item I'd ordered, they immediately rang me about it and shipped an alternative promptly.
Delivery service used was next day and arrived far quicker than I expected, a real pleasure doing business with this company and would certainly use them again.
I purchased a new home theater system from Exceptional AV. I got excellent service and an exceptional price. I run an IT consultancy and buy IT equipment at trade prices. My supplier has an account with Yamaha and they could not buy the AV Receiver direct from Yamaha for the price I purchased it from Exceptional AV.
I bought a Bose mini speaker. It was cheaper than anywhere else without any postal charges. Delivery was very quick, the item was very well packaged. The website is easy to navigate, so all in all this is a seller I would happily recommend.
I placed my order for a Bose SoundLink Mini by phone and was dealt with in a courteous, helpful manner. The Company emailed me to confirm the order and also kept me informed of the progress of my order at each stage. On receipt of the order I had a query which was dealt with immediately in a phone conversation in a professional manner. Good to do business with them and I highly recommend them. They were also cheaper than competitors online and offered free delivery! Well done! Dennis
Didn't give 5 stars as a stock take error meant my original choice speakers were not available (discontinued model). I was contacted straight away and offered the new model speaker at a very good price and was also upgraded to next day delivery. I have no reservations about using this company in future.
Bought a Wharfedale DX1 5.1 Package from Exceptional AV, but had problems with it within the first 5 days. Informed them, they arranged collection the next working day that they could book it in for. I wanted a full refund as I wanted to change my mind at the same time but they didn't have what I wanted. Full refund was in my account the following day once they had received it. Full comms by phone and email. Very happy with the level of service.
I purchased Yamaha AV receiver from exceptional AV. The site stated a Bluetooth receiver worth £50 will be send free with the order. The receiver sent was a cheap quality 5 £ receiver instead of quality 50 £ one. I complained but was told that the Bluetooth receiver sent is sold in AV shop for 50 £ and they can change the receiver on additional payment of 35£. This clearly is intentionally listing incorrect information for selling the product. The product was not shipped in time stating that they were waiting stock from Yamaha. Not satisfied at all from Exceptional AV and would never order again from them. The only good part is AV receiver quality is very good.
I can see why they are called Exceptional AV, because that's what they are. The service was as their name suggest's, Exceptional. Couldn't be beaten on price and the speed of delivery was again, Exceptional.
Wanted Bluetooth speaker for my ipad. Carried out search and found this website. They had the speaker I wanted at an excellent price. Placed the order, but was then told of delay of delivery. Waited the 2 weeks and finally it arrived. I am very pleased with the product. I would have give 5 stars, but to be fair they did keep me updated of when the product would become available.