Exceptional AV reviews

Exceptional AV reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Quick on the money - slow on the goods.

We were advised 14 days for two amps. This is a little too long but they were split delivered with the second one taking over three weeks. This should have been advised at point of order when we were advised 'around a week' - POOR.
One amp developed a fault, this is down to Yamaha, but it took another four weeks to get a replacement. EVEN POORER.
Good on the phone, quick to take the money slow on delivery and communication.
Now Group UK Ltd

Reply from Now Group UK Ltd

Hi Steve,

First of all, we are very sorry for the delays incurred with your order.

We experienced a prolonged delay with the shipment of these products due to their popularity, so they took longer than originally expected to arrive with us.

It is very rare for Yamaha amplifiers to develop a fault and we issued a replacement as quickly as possible. Unfortunately, as previously mentioned, the amplifiers were delayed due to high demand.

However, we hope you are now enjoying both of your units.

Best regards,

Exceptional AV
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Review by confirmed purchaser

Teac MP3 Cd Player

I purchased this item from Exceptional AV due to the fact that they were the only company which had these items in stock not only that extremley excellent prices as well.
The staff was excellent when purchase in line they all seem to now their products i will be using this company again to purchasr audi equipment i would have give 10/10 but not enough stars.

Steve Beswick
Buxton
derbyshire
26/3/2014.
Now Group UK Ltd

Reply from Now Group UK Ltd

Hi Stephen,

Thank you very much for the kind words.

We are more than happy to have been able to help with your purchase and hope you are enjoying the CD player. These TEAC units have been very popular due to their high quality at a very reasonable price.

We look forward to serving you again!

Best regards,

Exceptional AV
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Review by confirmed purchaser

Excellent service

Very good service and helpful advice.
Delivery was next day and item was quality
Product.
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Review by confirmed purchaser

Mistakes made but fantastic customer service to correct

The product was great, price very good but they initially sent the wrong colour. My email was answered almost immediately though and a courier sent to collect the incorrect item straight away and worked around my schedule. Would use them again.
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Review by confirmed purchaser

Yep. They really are exceptional!

My Denon system and Dali speakers arrived quickly. I phoned for advice on connection and got very helpful information. The system is fantastic quality. So glad I went for the Dali speakers. I'd been to an exclusive hi fi shop just before making this purchase and what I saw there was more than double the price and less than half as good. Now I would definitely look at Exceptional AV first when I am looking for any future purchases.
Now Group UK Ltd

Reply from Now Group UK Ltd

Hi Barbara,

Thank you very much for ordering with us and your feedback.

We are very pleased you are so happy with your system; the Dali Zensor 1 speakers are a very popular choice with most HiFi units, and after hearing them, it is obvious why! Very deserving of their What HiFi 5 Star rating.

We hope you continue to enjoy your setup for years to come and do not hesitate to contact us if there is anything else we can ever do for you!

All the best,

Exceptional AV
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Review by confirmed purchaser

Brilliant Web Site

I recently ordered a Monitor Radius Series Audio Surround Speaker 5.1 system, where via phone interview found Sales adviser Andy Scaife to be very Knowledgeable and informative.
I will place furthers order with Exceptional AV in the future.
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Review by confirmed purchaser

Knowledgeable & fast delivery

Considered the product after reading reviews, and saw the item at a low price at AV.

Great service and arrived next day. No hassle.
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Review by confirmed purchaser

Good, Better, Best, Perfect

Once on their web page it wasn't easy to choose for the good range of AV receivers I had been reading about. All of them organised well and better presented that other sites I'd come across.
But for ease of ordering and speed of delivery,Exceptional AV proved themselves the best.
Pretty well Perfect!
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Review by confirmed purchaser

best price fastest delivery

ordered a stock item (Denon Cocoon wireless speaker) and it went out same day as the order and was delivered within 2 working days, by standard delivery, excellent service awesome price.
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Review by confirmed purchaser

Nice People, very helpful, Good Service, subwoofer faulty awaiting replacement

Nice people, very good service, I have a problem with the subwoofer which failed after 2 days, the unit has been returned and I am awaiting a replacement.
They are out of stock but I am confident they are doing their best.
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Review by confirmed purchaser

good outcome following return of faulty goods.

After initial concerns received a positive outcome to a faulty blue ray and pleased with being given a replacement item. Happy with outcome and delivered as described and within expected timescales.
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Review by confirmed purchaser

Great Price Great Service

Headphone I ordered were £10 cheaper than anywhere else took standard free shipping and arrived next day... excellent
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Review by confirmed purchaser

Exceptional service from Exceptional AV

Very competitive price. Required cabinet finish in stock,( out of stock in most other Hi Fi retail outlets)
Delivered as promised the day as advertised
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Review by confirmed purchaser

Fantastic company to deal with.

Fantastic Company to deal with, goods arrived within a couple of days. They were very nice to deal with as well . Great service thanks.
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Review by confirmed purchaser

would think twice about buying from the again

ordered online they were showing stock of my item so I ordered but the two days later received phone call to say it was out of stock and could not give a definite delivery date
for my item it arrived one week later so not to bad overall
Now Group UK Ltd

Reply from Now Group UK Ltd

Hi Leslie,

Thank you for your feedback.

We are sorry for the slight delay experienced with your order. Since the order was placed over the weekend, it was not input on our system until the following working day, which is when we contacted you.

However, we are happy that the unit arrived with you safely and hope you are enjoying it.

Please do not hesitate to contact us if there is anything else we can assist you with.

Best regards,

Exceptional AV
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Review by confirmed purchaser

Speed of service excellent, shame about packaging or lack of it.

Speed of delivery was excellent, possibly due to the fact that the item was not packaged. Unfortunately this resulted in the original box being quite badly damaged but the contents were ok. I sent photos of damage to Exceptional AV with an email and received a very prompt reply saying they would forward my email to the shipping company. It is a shame that first class service is let down by packaging or lack of it.
Now Group UK Ltd

Reply from Now Group UK Ltd

Hi Anne,

Thank you for your feedback.

We deeply apologise for the condition your order was received in.

This is a rare occurrence for us, but we did forward the photographs onto our couriers and dispatch team to ensure measures are taken to prevent this from happening again.

However, we are pleased the actual speakers were not damaged and hope you are enjoying them.

Best regards,

Exceptional AV
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Review by confirmed purchaser

all good thanks

fast transaction ...all good thanks
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Review by confirmed purchaser

Helpful and prompt to respond to emails

My experience was one of ambivalence. Happy to have placed an order for very competitively priced goods and eager to receive them, yet mildly disappointed to feel short changed by the lack of information.
I was initially sent a confirmation email stating that my order was received, and duly on its way in 3 to 5 working days, a following email stating when it would be dispatched to follow - happy enough.
However, after 7 days ( allowing for the weekend ) and no dispatch details, I was beginning to wonder if my order was actually processed. Upon questioning the lack of information via an email, the response was, they were extremely sorry but part of my order was not in stock and and that a delivery was expected in the next few days - not so happy, but reasonable enough.
My experience from this point on, though, was one of complete satisfaction. Regular updates and true to their word, my order was delivered three days later. To that end, I was very happy with my audio equipment, great value for money.
All said, worth the wait and a good, efficient service provided.
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Review by confirmed purchaser

Reliable company!!

Great service and communication and the cheap price with free postage hit the spot.
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Review by confirmed purchaser

great service, even for an oversea order

Great company, I live in Switzerland, got a delivery in France. A special thanks to Karl for being so helpful and arrange a redelivery with the courier

Now Group UK Ltd Details

About this company

Visit Exceptional AV

Contact information

Call us on: 0800 634 4484
We live here: Unit 3, Maidenhead Enterprise Centre, Cordwallis Street
SL6 7BE Maidenhead
United Kingdom

Category

Exceptional AV is ranked 33 out of 65 in the category

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