Reply from Exceptional AV
[REPLY]
- Reviews (515)
- Brett Johnston
- 1 Review
Fantastic service
Great service at a great price. The staff are very helpful. After extensive research I was unable to decide between two systems that are the same price. The staff helped me make my decision based on my needs. The service is quick and trouble free and all at the lowest price I could find. I truly pleasurable buying experience.
- Sheila Vaughan
- 2 Reviews
I would give Exceptional AV 10/10 for a wonderful service
I would like to say I would give Exceptional AV 10/10 for a wonderful service.
I called twice, once for information, I asked a lot of questions and was pleased with Andrew's response, he was so helpful. One the second occasion, I spoke to Drew, I asked a few more questions and was happy with what he told me, hence my order.
The Denon DM39, very good price, sound and looks great in my lounge.
I would certainly order from Exceptional AV again and recommend you to family & friends.
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- Darin Edwards
- 1 Review
Fantastic ****Highly Recommended****
Great online experience overall. Great communication and with human beings. Fast delivery and regular order updates. Will definately shop here again.
- Richard Andrews
- 1 Review
Superb service.
10 mins on the phone for a bit of clarification & the order was also taken in this time.
Goods arrived next day free as promised. What more could you want?
- Christian Faustmann
- 1 Review
Foreign delivery
I was very impressed by the Professional approach and feedback.
DeliverY to Austria went very smoothly.
Well done!!
- Chen Gahir
- 1 Review
Helpful and very informative
FANTASTIC CUSTOMER SERVICE , ITEM I ORDERED ARRIVED ON TIME , RECEIVED INFORMATION VIA EMAIL. COMPETITIVE PRICES, WILL PURCHASE FROM THEM AGAIN
- Michael Hester
- 1 Review
Good value - good service
Got a good price on a set of speakers. Ordered next day delivery but not in stock. Speakers arrived within a couple of days and refunded all delivery charges.
- Sebastian Hiscott
- 1 Review
Great value and service, poor delivery
Great value and competative prices. Customer service was excellent and email queries answered very quickly.
Let down by the delivery service used (city link) who crushed one parcel, luckily the cables, and punctured another. The other was my Zensor floorstanders which has a scuff mark on the side but seems ok.
It was a shame that the overall experience was let down by the delivery and think you should review them but also add a little more polystirene to the speaker packing to protect the items.
Reply from Now Group UK Ltd
We're sorry you were let down by the delivery company. City Link tend to be very good, but occasionally they can get things wrong. We will also feedback your comments to Dali regarding adding more polystyrene. I think you can rest assured this is actually the first set of Zensor 5 or 7 we have had damaged in transit.
If you give us a call on 0800 634 4484 we can see what we can take a look at the Zensors for you and see what we can do to help.
Best regards,
David
- John Ahdab
- 1 Review
Brilliant.
Brilliant, item as described. Very fast delivery. Very helpful staff......thank you Karl. 5***** service. Recommend.
- Stuart Ritchie
- 1 Review
Exceptional!
I was looking to purchase a Yamaha AV Receiver, which wasn't in stock at the time. The guys at Exceptional AV seemed extremely knowledgeable regarding the product and were able to answer all of my questions over the telephone. There were some issues with delivery from Yamaha, but when it finally arrived into stock and was sent out, it went 'missing' after being collected by the courier (suspected to have been stolen)! Exceptional AV took immediate action to resolve the issue and sent out a replacement the following week, when new stock was received. Despite the problems, I felt reassured by the salesmen, and was so pleased with their level of customer service, that I also decided to purchase a nice pair of DALI speakers, after being offered a fantastic deal on the price. All arrived next day after dispatch. Can't say fairer than that. Well done guys!
- Anthony Storey
- 4 Reviews
Excellent Service
Excellent service, the first amp I recieved was faulty through no fault of Exceptional AV but there was no problem with returning and supplying a new item within a few days. The staff were amazing with communication both by phone and email.
I would definitely deal with Exceptional AV again.
- Mikael Nilsson
- 1 Review
- Scott
- 3 Reviews
Good price, great service.
Very happy with the service I received from Drew. Happy to answer queries and come up with the best package possible for me. Not all items were in stock at the time I ordered, but I was sent regular updates by email about progress. Overall, a very good buying experience.
- Norman Robinson
- 4 Reviews
- Fred Sharrock
- 1 Review
- Anastasios Mandridis
- 1 Review
Excellent service/communication, bad payment policy
The only wrong thing is about the payment policy.
The bank transfer cost me 8 euros, and it's a waste of time.
Paypal would be useful, for international credit/debit card.
Reply from Now Group UK Ltd
Thanks for your comment. Im afraid at the moment the banks do not have 3D secure (Verified by Visa or Mastercard Secure) working between Greece and the UK which means that taking these payment methods carries a large fraud risk for both the customer and us. Unfortunatley Paypal carries the same risks so for certain regions we must accept payment by bank transfer, it is the most secure method for all of us. this only affects a small number of customers as 3D secure is now active in most european countries this means we can take credit and debot card payment s from them. Hopefully the banks will soon change this for the remaining regions and make life easier for all of us!
Best regards,
David
- Glenn Sanderson
- 1 Review
Good Price and efficient
Ordered Tannoy Speakers. There was a delay but I was advised promptly with opportunity to cancel if I wished. Was happy to wait and products arrived on dates quoted. Only negative comment form me is that the site gives you the impression available immediately so if you are looking for an immediate purchase you could be disappointed.
Prices are very competitive as well.
- Paul Suchit
- 1 Review
Great Service and Value too
Looked around for a good deal on an onkyo 818 and Exceptional AV offered me a great deal without any hesitation.
If you don't ask you certainly don't get!!
- Malcom Hide
- 1 Review
Great service
Items were delivered on time and at a good price, great service
- Ciprian Andrisan
- 1 Review
Fantastic service...
Thank you Karl and thank you exceptional-av....by far the best service i ever recieved...for those who have problems...just bare in mind that these boys are doing the best they can for us to get top quality products and service...so thank you exceptional-av
- Craig Downey
- 1 Review
Good products, good price plus helpful and informed on the phone.
I bought an AV receiver, speaker package and inteconnect bundle from these guys. When speaking to them, as compared to Richer Sounds, they were really helpful and understood the product. They also showed some flexibility on the connectors with no resistance and delivered it all on time and on a Sat for no extra charge. Can't ask for more than that - would definitely recommend.
- Pat Thomas
- 1 Review
first class top johny potatoe
excellant present for car owner had trouble setting w700 up phoned exceptional av mel talked me through set up job done 2minutes give that lady acigar or a raise
- Duncan Dallas
- 1 Review
Item delivered in good condition after a slight delay
The item I ordered was not in stock and so they had to wait for a delivery before shipping the product. This was not communicated until I got in touch to query where my delivery was. Prompt and courteous response informed me of the above and apologised for the delay. The item was then delivered as described.
- Leafe van Cleef
- 1 Review
Excellent price backed with excellent service
Ordered some headphones from them just after Christmas as they offered the most competitive price on the net. Opted to pay more for next working day delivery. Received a call later that day advising that due to Christmas rush backlog due to the adverse weather and reduced staff hours due to the holiday period they could not guarantee the next day delivery and gave me the option to cancel my order. As I wasn't really in a hurry I agreed to keep the order on and agreed to a refund of the extra charge for delivery. Headphones ended up arriving the next day anyway so was extra happy. The fact that someone phoned me to discuss potential problems rather than let them happen and for me to do the chasing speaks volumes for their customer service and I would definitely recommend and use them again.
- Pedro
- 1 Review
great service, I would/will buy at this store again
Very good /responsive customer service.
Good website.
Ships to several countries (Portugal included).
Shipping costs are very good.
Could have a better ETA for the products, but customer service compensates that, since they are very responsive.
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- Mike Knowles
- Manchester, GB
- 1 Review
Does what it says on the tin, excellent service..
Very informative Karl sent me some great links, which helped me decide what was best for me. Communication was excellent and I found them a great company to deal with, extremely competitive pricing with a level of service you rarely receive these days.
All my audio business will be heading your way !!!
- Mark Stephens
- 1 Review
Superb service and Excellent product!
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- Stewart Wilson
- 1 Review
EXCELLENT SERVICE FROM START TO FINISH
Excellent service with communications throughout to let me know status of my order
- Jim Cairney
- 1 Review
Good help and advice, let down by incomplete order.
Ordered a Yamaha YPS-2200 Sound Bar with free YDS-12 ipod Docking Station in Jan 2013. There is a backorder on the docking station and was due 4th Mar 2013 but now delayed again until 27th Mar 2013. Exceptional AV say the problem is with Yamaha, I do not care for excuses, I bought from Exceptional AV not Yamaha. Get a grip and satisfy your customers!
Reply from Now Group UK Ltd
Apologies for delay - we have now sent to you an upgraded model.
Mark Coster
- Charles Reid
- 1 Review
Kept me informed about my deliver and met their promises
Kept me informed about my deliver and met their promises
- Gwyn Williams
- 1 Review
Superb service
Great service from ordering to delivery - spot on, I will be back.
- Roger McKechnie
- 1 Review
Excellent service
Ordered Yamaha RX V673 and Boston Soundware speakers in afternoon, delivered by 11am next morning. Unfortunately Yamaha broke down 2 weeks later but replaced very rapidly by Exceptional AV.
Would recommend without question.
- Mr Clive Allen
- 1 Review
Great Service, will definitely use and recommend you again.
My Yamaha - AVENTAGE RX-A820 Home Theater AV Receiver purchased from Exceptional Audio has turned out to be an outstanding receiver, the service has been great, with excellent customer service from the guys when I phoned up with set up queries, I will definitely use and recommend you again
- David Brown
- 1 Review
superb service, next day delivery and excellent price
superb service, next day delivery and excellent price
- Tim Edmunds
- 1 Review
Couldn't fault them
Great service, fast delivery and fantastic prices.
- M Wyse
- 1 Review
Great choice and advice.
Found what I wanted at a great price. Helpful staff and delivered on time. Thanks.
- Vasileios Stathakopoulos
- 1 Review
- Paul
- 1 Review
Reliable service
It took a long time to be delivered but it was worth the wait, as it was the best price I could get it at
- Raymond Barnes
- 1 Review
Extremely helpful, Knowledgable and would use again
It was great when you got a call back and they were so friendly, I even had an issue after my item arrived and it was dealt with profesionalism!
- g b matthews
- 2 Reviews
FIST RATE SERVICE
I ordered Sunday , promised delivery date Tuesday. Knock on door man at the door with boxes as promised , first rate service .i will not hesitate to use
Exceptional AV again,Highly recommended.
