This first part of my review relates to the booking process. I decided on a 20 day vacation in Borneo because of the fantastic itinerary explained in the trip notes on their website. Thats the first plus, the website is fantastic, easy to use and plenty of search filters taking you to the best holiday for you. I contacted customer service by e-mail to check on something particular to my circumstances. That's the second positive: they responded within two hours answering my question and suggesting possibilities. Ready to book I used online booking which was extremely quick and easy. Confirmation was immediate and the following day I got a mail providing details of everything I might need between now and my trip. Excellent.