Expansys.com reviews

Expansys.com reviews

Good
7.4
from 0 - 10
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Terrible after sales service

I bought a galaxy gear watch from Expansys which had a fault with the strap. This was initially repaired directly with Samsung as the Expansys website advises you to go directly as this will be quicker. This too developed a fault and was clearly unfit for purpose, after negotiating with Expansys for quite some time on how this would eb dealt with I agreed for them to process another repair, with a replacement item being provided if this was unsuccessful. They have now had my watch for 7 weeks without any sign of either the repair or a replacement. I have had to hound the company to find out what is happening, call not being returned emails ignored etc and even then it is not convincing that they are actually in control of the situation. I would never deal with company again and will be seeking legal advice soon if this is not resolved.
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Very bad delivery services

I am very disappointed about the delivery services. I ordered some items on 10th March and the order arrived only today 24th March. I've tried to contact the manager through email but I didn't receive a reply about my order.

I really trusted this company that's why I choose to buy some expensive items from them and I didn't bought the items from somewhere else, wich would have been much cheapper.
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Problems at first, but came good in the end

I wanted to purchase a galaxy note 3 and their prices are the most competitive. I emailed them with my concerns about UK warranty for EU handset etc and their response was prompt and clear.

When I ordered the phone I made an error on the colour which they rectified for me quickly, and Brenda was really helpful.

I did however have issues verifying my delivery address as the instructions in the email failed to explain that the proof of work address needed to go to a specific email at expansys. The time wasted meant I missed the next day dispatch cut off time, and there was no handset stock left either. I was very disappointed and cancelled my order.

2 days later they got stock back in so I rang up and reinstated my order - what the lady forgot to tell me was that the new stock was a different model (not the UK edition, but an EU one). So even though she assured me that my order would be sent out next day, it wouldn't because there was still no stock of the model I ordered!!!!!

Luckily I rang up later that day to see why I hadn't received received a dispatch confirmation email and I got put through to Richard. Richard gave me confidence that he knew what he was doing, he explained why it hadn't been dispatched and ensured me that he would now take ownership of this problem and call me back when he had solved it.

Sure enough he phoned me back an hour later - phone dispatched express delivery, would be with me tomorrow. Sure enough it arrived at 8am the next day.

Thank you Richard, you cleaned a big mess!

4 stars because Richard restored my confidence and their prices are so good.
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Review by confirmed purchaser

Extremely poor build

The thin leather is stuck to the plastic case poorly with a glue that is falling apart during the first few weeks of use. The plastic shell itself is not a perfect fit for the phone (which it was specifically designed for). It is squeaky when pressed and you can feel the case bend when you grip it hard. The most frustrating thing of all is that the front cover of the case does not fit flush over the front of the phone without leaving a large gap between the screen of the phone and the case. The front case is also loosely attached when clipped and as a result every time you drop it, the front protective cover is almost guaranteed to detach.
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Great price and communication and very quick delivery

Bought galaxy s4, best price I could find on the internet . Paid for next day delivery and was kept informed by email of each stage of order. Once out for delivery link to courier so parcel could be tracked. Great service !!!
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Standard delivery service is appalling........

I ordered an item on 6th February, which apparently is coming from within the UK and here on 15th February still nothing - and after paying £1.79 for delivery. According to Expansys it's not their fault but their courier and that up to 6 business days is acceptable. I have no idea how it can possibly take so long to deliver something - somewhere this item must be being deliberately held back for some odd reason. So my advice is only use Expansys if you are prepared to wait a long time for delivery or wish to pay £6 for next day delivery. Personally I can't fault Amazon and wish I had made this purchase from them.

I had given this two stars but looking down the other comments there are many about slow delivery. So Expansys have had plenty of opportunity to do something about this and have chosen not to - so down to one star now I'm afraid.
Expansys

Reply from Expansys

Dear Donald,

Thank you for your feedback. I have escalated your comments into our carrier and will be discussed during our next review meeting. Your order place on the 06th of February was despatched on the 07th.

I have arranged for your postage to be refunded as a small gesture. If you would like to discuss this matter further please do not hesitate to contact me directly on dsl-tazr@expansys.com


Kind Regards


T. Rose


Customer Service Director
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Great company with great customer service

I've had a great experience buying from Expansys. I initially ordered the wrong product from their website. I called to cancel, got through very quickly and was able to cancel the order and be refunded immediately. I subsequently re-ordered the correct product (a mobile phone). Great price, and it arrived the next day with fully tracked delivery. There was meant to be a free case with the phone. This was missing from the order. I emailed Expansys to notify them of this, and they shipped one the same day. Fully recommended.
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Review by confirmed purchaser

quick and easy shopping

I was looking for a replacement disk for laptop. I found the Expansys in google shopping. And it was great success. Easy, nice shopping. Very quick dispatch. I can't wait for next shopping in this place.
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Review by confirmed purchaser

Now my galaxy tablet feels protected

Ordering was easy,delivery was prompt.The product is quite expensive but will give excellent protection and this is worth it to protect a few hundred pounds worth of tablet.Easy to assemble and is tailor made to suit the galaxy tablet.Very pleased all round.
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Almost too easy!

Internet shopping is easy right? Find what you want at a price you like, from an outlet that ships to the UK, sorted? Well not if you then decide to read customer reviews. Starting over I decided to bite the bullet over higher price in favour of greater certainty etc. No guarantees but the reviews were mostly good so I took the plunge. 9.25pm 11.02 order placed, auto email ack received. 12.02 More emails goods shipped with track and trace link. 13.02 8am Parcelforce tracking - parcel loaded onto van. 12.10pm parcel delivered. Delivery was so quick queries raised in emails were overtaken by progress. Goods were well packed and for UK market shipped from a UK warehouse. Maybe I was lucky, but if not the transaction was faultless.
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Excellence!

I purchased a phone case for my HTC One from eBay, it never arrived even after waiting for approximately 10 days, I got a full refund from the seller, which is good.

I then found my case on Expansys' website, it was about £4 more expensive but I'm really glad I bought it!

I order the case online yesterday (12/02/14) and the phone arrived this afternoon via parcel force, all of which was tracked from their website.

Amazing service and super fast delivery!

I will be recommending Expansys to my family and friends indefinitely.
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Review by confirmed purchaser

sorry I am not happy with this company.

very bad delivery ,about 12 days .
Expansys

Reply from Expansys

Dear Mr Abadi

Thank you for your feedback. Please accept my apologies for the delay. I have arranged for your postage to be refunded as a small gesture of good-will.

If you would like to discuss this matter further please do not hesitate to contact me directly on dsl-tazr@expansys.com


Kind Regards


T. Rose


Customer Service Director
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Review by confirmed purchaser

Best price I could find for these NAS HDD

Product price point was excellent, but the postage and packaging was also great and despite appearing to sell out of stock they arrived in a couple of days. I would consider Expansys again where the price is right!
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Review by confirmed purchaser

A very good service andf product

What can be said?
Item ordered (easy)
Item paid for (easy)
communication fro seller (good)
Item delivered (on time)
All good and no problems
:@D
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Review by confirmed purchaser

Welcome Reliability

After being badly let down by an Amazon Marketplace vendor it was very refreshing to deal with you.
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Review by confirmed purchaser

great transaction

I was really pleased with easy to order format and quick response. Would use again.
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Review by confirmed purchaser

well impressed with the quality of my purchase

I'd wanted an Otter box protector for my mobile for a while, when it arrived I way well impressed with my purchase and the speed at which my parcel arrived.
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Review by confirmed purchaser

Excellent value and prompt delivery

Considerably cheaper than elsewhere. No hassles with the order or delivery process. Will use again.
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Review by confirmed purchaser

Quick, painless, easy and super quick

Ordered online after being directed to the site by Amazon. Ordered on Sunday, had a notification email as promised, notification email that it was dispatched on the Monday. Arrived on the Tuesday perfect, as described. The vendors let me know exactly where my order was at all times. Properly done. Nice to see and restore customer confidence in online purchases.
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Review by confirmed purchaser

Confusing tracking information, but delivered in reasonable time

They had the mobile case I wanted showing as "in stock in 4 days". I ordered on a Sunday and kept checking their tracking website. The days ticked down. On the fourth day, it reset to "in stock in four days". I emailed them to ask what was going on and got no response. At some point over the weekend the tracker changed to "in stock". Then it changed to something bland like "in progress. And I got the case somewhere towards the middle of the second week.

So poor communication, but they delivered the right product within a reasonable amount of time considering they didn't have it in stock.

Expansys Details

Free UK Delivery

On all orders over £50

Finance Available

Spread the cost by choosing to pay by finance on all orders over £300. 0% Interest Free Credit is also available on selected products. See http://wwwexpansys.com/finance for more details

About this company

Be First with EXPANSYS for the latest smartphones, tablets and other cool consumer technology.

Visit Expansys.com

Contact information

Write to: first@expansys.com
Call us on: 0845 467 7000
We live here: United Kingdom

Category

Expansys.com is ranked 367 out of 529 in the category

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