Previously ordered items without any problems. This time has been different.
I ordered a phone which arrived without delay. However, the handset soon developed a problem (admittedly not their fault). It took over a week to get any information about arranging a return, and once collected took several days to even acknowledge receipt of the parcel.
I wasn't kept informed of what was happening or given any details of how long it might take to resolve. After weeks of nothing happening I chased them up and was eventually given a tracking number for the replacement, which turned out to have been delivered to somewhere else entirely (this may have been down to the manufacturer's tech centre though - to be honest, I don't know but it shouldn't have needed me to find this out). When queried, it took another couple of weeks to get my handset delivered correctly. Unfortunately this has the same problems as before, so I'm now waiting for the returns information again so I can send it back and get a refund.
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