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Don't trust them

Never ever trust Expansys. I purchased a Buffalo mini station air, it arrived very quickly but unfortunately it was paid for on Paypal and developed a fault. Buffalo agreed on a direct replacement as they acknowledged the fault. I sent back the item to Expansys with the request from Buffalo for an immediate replacement. This won't happen, Expansys want to inspect the item and despite my and Buffalos instructions will not replace the item until they get around to it. Buffalo have told me Expansys should not be inspecting the item as it should just be replaced. I have phoned,emailed and tweeted the CEO, who has replied but still getting nowhere. They are now ignoring my emails. In future I will never pay for high value items using PayPal as if I had paid by credit card they would have helped with a refund, also Buffalo can't help as they have said I have to follow Expansys system. If anyone is interested.
eXpansys order reference 2C44-013B-D9D2

In reply to Expansys
You got sent by me a product return form that was sent to me by Buffalo, I had an acknowledgement from Expansys of this form. The form stated that a replacement should be sent out, I was even asked by Expansys who at Buffalo I dealt with and I gave the name of Miguel. I contacted Miguel again and he explained that he couldn't help me anymore and that I just had to deal with Expansys as he had done all he could. The form was sent two times once to info@expansys.pt and once to Jodie in the UK, she at first said she would get a replacement sent out and then told me that the unit would have to be inspected. Somewhere along the way you even are not being told the truth. I have even emailed Jodie this week and still have not had a reply.
I welcome your comments now.
Thank you
    Expansys.com
    TrustScore 7.4 / 10
    350 Reviews

    Reply from Expansys.com

    Mr Bishop, many thanks for your feedback – we take all complaints seriously and apologise if you feel you have been ignored. I have looked into your case and have some feedback for you.

    Your request for a replacement has not been ignored – we did not receive instruction from Buffalo to replace your item, so our returns team sent the product for testing back with Buffalo. As yet we have been unable to get a response from them, however we have raised a replacement order. You will receive an automated email with the order details. If we can be of any further help, please not hesitate to contact me directly.

    Regards,

    Sam Sathanandan, European Contact Centre Manager.
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