Expansys.com reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

will never purchase anything off this website again!

Shocking customer service, when website states that the item is in stock after you place your order you discover it is not in stock. Customer service representatives lie to you and tell you they have plenty of stock. The returns policy is a joke, if the item is faulty they take 30 days before you get a refund as they have to test the item. Worst company I have ever dealt with.
    Expansys.com
    TrustScore 7.4 / 10
    350 Reviews

    Reply from Expansys.com

    Dear Mr Cudworth,

    Thank you for your feedback. Following our conversation yesterday, please accept our apologies for the service received. Here at Expansys we endeavour to provide our customers with their products first and in this instance we were unable to meet this aspiration. After an internal review we have determined that there was a stock discrepancy that was not reconciled quick enough causing a handful of temporary back orders, we are working hard to resolve this.

    Our return and refund policy can in some cases take a maximum of 30 days however, the majority of cases are resolved significantly quicker. We hope in the future we can rebuild your confidence and deliver the outstanding service that we aim to provide to all our customers.

    Thank you for your time.

    Kind Regards,

    Expansys
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