I have now sent two e-mails to inform that the battery delivered does not want to charge (the phone does not recognise it). I did try calling the 0845 number to discuss this but was kept on hold for an unacceptable length of time, hence the second e-mail. I would appreciate a response to determine what action can be taken.
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Hello Mr Cowley, Thank you for your feedback, we are sorry to hear all the problems you have experienced with our customer service team and we apologise for the lack of communication. We will sort this out for you and get back to you as soon as possible. Any other problems, do not hesitate to contact me on: firstname.lastname@example.org Kind Regards A.Jones