I am very very upset with this company. Bought a smartphone and paid via bank transfer (the same bank). Transaction made more a week ago and EXPANSYS still cannot find my payment. My money are gone, more than 200£!!!. I am calling to customer service everyday and nothing. Nobody cant give me any information. For more than a week nobody called me back or responded to my emails. I am getting very angry at this moment. I need the phone for work and
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Hi Monika, Thank you for your feedback, we are very disappointed to read the problems you have had with our customer service team. I would like to reassure you that this will not happen again and that at Expansys we strive to provide our customers with excellent service. I would like to apologise for the lack of communication you have experienced and I hope that with time you will choose to re-use Expansys in order for us to demonstrate our usual standards of service. I have passed this on and you should have received a phone call, if not, please do not hesitate to contact me.