I made an order 6 days ago. with 4 day shipping. NOT EVEN SHIPPED YET.
This item was in stock. i received an order confirmation and then i received a confirmation of payment saying that the order has been processed and is just waiting to be shipped.
The next day...siill not shipped...2 days...still not shipped...5 days... the status in the order tracker still says the order is waiting to be shipped. I checked the order again just now. IT IS STILL WAITING TO BE SHIPPED.
The delivery i chose states the item will be delivered in 4-5 days....somehow i don't think it will be delivered within a couple of hours when it HASNT BEEN SENT YET.
I emailed the company 3 times so far with no reply, and called but the phone NEVER gets answered.
I love the look of the website and the product range. There was a lot of things i wanted to purchase.
This company doesn't leave a very good first impression, Most places would fix this by email contact but nope. Expansys doesn't Bad Second Impression. and the don't answer the phones. Terrible Third Impression.
Thats 3 strikes. I'm out of here.
Ian Ford found this review useful
The small object I had ordered arrived very quickly, however the Invoice which came with it is printed so badly it is impossible to read. So if I ever needed to return or query the item I would have difficulty proving any details of delivery or cost.
I was looking at buying a mobile as a birthday present for my Dad. My husband suggested I use Expanys as he had bought from them before. I wasn't disappointed and I was really shocked when after placing my order the phone turned up the next day. Very pleased with the service and would use again.
The product I wanted wasn't in stock so requested an email to alert me. This arrived a few days later as per the prediction on the product page. After a simple purchase procedure the goods arrived safe and sound two days later.
Expansys sees to be quite a good site. I have purchased a number of items now with no problems, although they have failed to meet my expectations on one occasion with delivery. It is also difficult to get hold of them if there is a problem. You call the number provided to be told that they have updated their system and you should email.
Waiting for a response to emails is frustrating at best and leaves you wondering if anyone is dealing with your issue.
Was looking for a case for an X100s camera. Despite not appearing on google shopping links, I found expansys and they were the cheapest. Product arrived in perfect condition on time as I expected.
Goods marked as dispatched, but not delivered 10 days later.
Three emails to the tracking department have had no response at all.
To add insult to injury I've been sent three requests to review it!
Do not buy from this company.
I have been a client of expansys for over 5 years and never ever have been let down by them in either service or products.i did find them slightly more expensive than other companies but at the end of the day their service makes up for it.
I wish they have on offer more items on 0% finance as they used to.
Steer clear of Expansys! They top the list when it comes to providing worst customer services. If you happen to send your gadget back to them for repairs then the chances are that you'll never get to see it again. Also don't expect any help form their customer services as they are as good as a recorded message service & will only add to your frustration.
I had to send my phone back to them for repairs which they received on 10 July 2013. I followed this up with a phone call & I was told that they have received the phone & that they have already sent it off to the manufacturer for repairs! impressive!!
As I did not hear from them I decided to call them up for an update & each time I was told that they are awaiting the phone back from the manufacturer after repairs. I have since been calling them each week for an update & every time I was told the same thing.
Then on 30 August 2013 I received an email from Expansys asking me to provide a proof whether the phone was received by Expansys for repairs. This email was then followed by another email by Expansys on 12 Sep 2013 advising me that they have sent the phone off to the manufacturer for repairs on 11 September 2013. So what were they doing with my phone for TWO months!! Also they have till date not bothered to reply to any of my emails. Also they did not even care to apologise for all the inconvenience & stress I am going through because of their poor customer service.
I advise anyone planning to make a purchase from Expansys not to waste their money with Expansys, instead look somewhere else.
I ordered a Lumia 720 on "standard Delivery". The device was in stock so I was expecting it within 5-7 days. Checking online my order didn't seem to be progressing so I called and was told they were waiting for stock. A quick check on the website says the phone is In stock. The person I spoke to couldn't explain it but whatever they did/said behind the scenes worked as the device was with me less than 2 days later.
Nor sure what to make of that *but* it was quick delivery eventually
Expansys sold me this kit, I have no problem with their performance, very good delivery over a weekend. The Apricorn HDD caddy is robust and works well, however the Apricorn EZ GIG IV Cloning Software that I bought is very poor and inflexible. It would not operate as instructed. Apricorn advised swapping drives and booting with the CD, but the cloning process would not continue past a certain point, and there was no alternative options available. I was unable to find any combination of drives and booting sequence that would work for me at all.
In the end I used a free copy of Acronis True Image WD Edition, made a bootable CD, and cloned the drives first time without any problems at all. So all in all, a waste of money to buy the Apricorn EX GIG IV
I was directed to Expansys from Nokia.com in order to purchase a Nokia Asha 311. I was under the impression that Nokia would put me in touch with a reputable dealer - WRONG, this is a terrible company to deal with.
I returned the product as unsatisfactory on 29th July by recorded delivery requesting a refund under their 14 day returns policy, and it was received back and signed for by Expansys on 31st July.
After waiting a couple of weeks I emailed Expansys to ask why a refund hadn't been issued. I received an email back from Richard Navarro-Montes, a sales executive, on 16th August apologising for the mix up and saying he was currently chasing the returns department.
Another couple of weeks went by with no sign of the refund and further emails to Richard Navarro-Montes were ignored.
I therefore emailed customer services again and received a curt reply just saying the case had been escalated and a refund would be issued within 72 hours. Needless to say it wasn't and I've now emailed them again giving them 7 days to issue the refund or I would take out a summons in their local county court which would incur them further costs. This email was also ignored and I'm now in the process of contacting the local county court where Expansys' head office is situated in order to obtain the papers to issue the summons.
This firm is an utter nightmare, their customer services are virtually non existant and they are just scammers who once they have your money just sit back and do nothing.
As soon as I get the papers from their local county court I shall issue the summons and then let them answer to the court instead.
DO NOT DEAL WITH THIS FIRM, THEY ARE NOT TRUSTWORTHY!
Firdt time I have ordered from Expansys and the delivery was very quick. The Huawei Ascend P1 I purchased was also cheaper than I could find anywhere else. Would definitely order again from them.
Ordered a mobile phone, found £50 cheaper than standard sites, wasnt expecting speedy delivery based on experience of other sites but received phone within 3days!
My purchases came through quickly and as described, so this has gone well.
It would have been 5 stars, but for the fact that on a different matter, I emailed a query to Expansys, but never received a reply.
Summary - very much a sales driven company that I would recommend if I was confident non-sales queries would be dealt with, with the same alacrity.
I have bought many products from xpanseys and have had perfect service everytime from great pricing quality goods and next day delivery...highly recommended easy to use and superb communications every step of the way...use them you wont regret it
Second time ordering from Expansys. Both times selection of products was good, as were prices. Delivery easy to track and arrived on time
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