Expansys.com reviews

Expansys.com reviews

Good
7.4
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350 Trustpilot review(s)
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About

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Review by confirmed purchaser

No problems here

I was happy with my shopping experince with Expansys.

Package arrived after 7 days on standard delivery which was find, well wrapped and a good price too.

Would use them again
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Review by confirmed purchaser

swift service.very happy.highly recommended

Great communication at every step from ordering to the delivery.very consumer friendly.
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Review by confirmed purchaser

Expansys - 8 years of 5* service

I have been ordering from Expansys for the past 8 years.
Never had a problem with any orders.
Good service, good prices, value for money.
What more can I say?
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Review by confirmed purchaser

Good product choice and pricing but painfully slow delivery

First time user of Expansys, Initial impressions good, got order dispatch confirmation same day, but then had to wait 10 calendar days (6 clear working days) for order to be delivered. Not great, especially as I'd had to pay for delivery as order total was under £50. Compares poorly to Amazon's super-saver delivery and Ebuyer's free next day delivery.
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Review by confirmed purchaser

EXPANSYS-EXCELL!

EXPANSYS ARE EXCELLANT TO DEAL WITH AND BUY FROM-VERY QUICK-SUCH GOOD CUSTOMER SERVICE FROM START TO FINISH, AND ALL I WANTED WAS A BATTERY FOR MY SAMSUNG S2!
I'D RECOMMEND THIS FIRM TO ANYONE WITH NO QUALMS, AND WILL USE THEM AGAIN.
THANKU EXPANSYS, GOOD, RELIABLE CUSTOMER SERVICE CAN BE HARD TO FIND NOWADAYS+YOURS IS VERY MUCH APPRECIATED.
KEEP DOING WHAT YOU DO!
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Review by confirmed purchaser

Excellent service. Product arrived promptly.

Excellent service. Product arrived promptly.
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Review by confirmed purchaser

the bollox!

Good stuff, buy it 😊
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A company that just doesn't value its customers..Abysmal customer service.

I ordered before Christmas and got a very late delivery (having paid for next day delivery). The courier company used were terrible. Despite being assured of a pre New year delivery (spoke to at least 5 advisers), i eventually got the package nearly 9 days later! That involved me having to collect the item from a (not local to me) post office. I could have asked for it to be redelivered but even the courier company customer service were honest enough to not recommend that option!
I have now sent the item back for a refund given some software and a hardware fault. I have been promised of a refund pending goods inspection which they received on 16/01/14. I even included screen prints of the software faults. The refund policy does contradict itself (or confuse customers) between the 'returns' section and the 'terms & conditions'.
I do regret purchasing from them as I normally deal with Clove or Handtec who have amazing customer support. Handtec process refunds within 3 days. Expansys told me I'd be refunded within 30 days of goods inspection! They couldn't even confirm they have the package back (which is the 1st thing many companies do once they have your item back). I am dreading how long this will take!
Sorry for the lengthy review but I am appalled by this companies treatment of its customers. I simply lost trust and confidence in them. I have to constantly chase them for updates and to make sure things are done. The worst thing is the lack of empathy and the robotic responses that takes place. They don't understand my frustration or appreciate that I chose to spend a significant amount of money with them. You don't feel valued or even welcome to speak to their customer service who can be frankly rude at times.
At the moment they have received my package 3 days ago with no acknowledgement. I will update my review once I receive my full refund with exactly how many days it takes them to refund me (which with other companies I have dealt with is no more than 14 days!).
Expansys

Reply from Expansys

Dear Mo,

Thank you for your feedback. Firstly please accept my apologies for the level of service you experienced, this is not typical as you can see from the balance of positive reviews on Trust pilot, nevertheless we take this extremely seriously.

I would be keen to spend some time with you to discuss the issues you have raised. I have attempted to contact you directly this afternoon however, you are unavailable. When convenient for you please contact me directly on dsl-tazr@expansys.com


Kind Regards


T. Rose


Customer Service Director
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Review by confirmed purchaser

Great Service

Item reasonably priced in the market, prompt service. Would happily return to purchase other items or recommend to others.
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Review by confirmed purchaser

If you want to return a product hen dont do business with these guys!!

Product and delivery was fine, but as soon as you want to return something then you get no contact, and even worse no refund.
Expansys

Reply from Expansys

Dear Mr Hill,

Thank you for your feedback, I can see that the return was received on the 16th of January and your refund took place on the 30th of January. Expansys operate a 30 day refund window to allow for all the necessary testing and manufacturer obligations.

If you would like to get in touch I am available at dsl-tazr@expansys.com.

Kind Regards


T. Rose


Customer Service Director
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Review by confirmed purchaser

Quality products delivered next day!

I have purchased two products from Expansys, both were quality products, well packed, competetively priced and delivered in one case next day and the other well within their specified time. I'm very satisfied with their service.
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Review by confirmed purchaser

Good prices.

Provided a pain free process and offered the item I wanted at a good price compared to the competition. Postage was a little longer than advertised but that may have been the post services fault .
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Review by confirmed purchaser

Poor advice or dodgy equipment, could be both.

I bought an adapter to watch my samsung 10.1 tab2 tablet on my 42" samsung tv. I received it through the post and fitted it immediately only to find it didn't work. The information was a little confusing as the tab1 and tab2 do not use the same adapter. I thought I understood the information but clearly either I did'nt or the adapter is faulty. Now I still can't watch my tablet on the big screen. Please help.
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Review by confirmed purchaser

spot on blackberry torch for daughters birthday

the product was the cheapest anywhere by far!!! and delivered well in time
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Review by confirmed purchaser

won't use again

Item not as described ie did not include 360 degree belt clip. ordered on Saturday 4th Jan, no option on delivery had to accept "express delivery" item finally arrived after 5pm the following Thursday 9th Jan very poor will not use again
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Ordered 3, only 1 delivered (slowly) with little explanation

The website allowed me to order and pay for three of the same product. Almost two weeks later I received only one in the post. Rang customer services who couldn't tell me why they took the money for three, why delivery was so slow, why I didn't receive all of my order or why I wasn't informed this would be the case.

Gave up in the end - no way will I use again.
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Review by confirmed purchaser

Dr Dre solo beats headphones ...Bangin

Bought these for my daughte, well packaged and look good round her neck?? When i tried them, was impressed by the noise cancelling and got totally lost in my music, although i did find them a bit on the bassy side! good quality though. Expansys delivered the goods and will use them again.
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Review by confirmed purchaser

Poor Customer Service

I know it was the Christmas/ New Year busy period but it was taking an exceptionally long time to receive my item I ordered on 26th Dec....Tracking of parcel stopped on 27th Dec and that was it....so I had no idea where it was....So I emailed Customer Service...No reply at all ...ever...!! But did receive many emails like " Order Dispatched" and " Thank you for your order" ,etc.. etc..Then this one on writing a review...
My order eventually arrived... thank goodness...! Because no communication whatsoever from Expansys...! No apology...nothing...!
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Review by confirmed purchaser

Reliable organisation, also good when things go wrong

Have bought products from Expansys for years, including several high end mobile phones. They are trustworthy and, on previous occasions I have had faulty products and they have accepted them back and sorted it out without fuss. Website is easy to navigate and well designed and the stuff usually arrives quicker than they say it will.
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Review by confirmed purchaser

Great service

Product arrived on time at a great price.

Expansys Details

Free UK Delivery

On all orders over £50

Finance Available

Spread the cost by choosing to pay by finance on all orders over £300. 0% Interest Free Credit is also available on selected products. See http://wwwexpansys.com/finance for more details

About this company

Be First with EXPANSYS for the latest smartphones, tablets and other cool consumer technology.

Visit Expansys.com

Contact information

Write to: first@expansys.com
Call us on: 0845 467 7000
We live here: United Kingdom

Category

Expansys.com is ranked 371 out of 531 in the category

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