I always find my best deals on flights and holidays with Expedia, simple, try them yourself, what have you got to lose?
Have booked our last 10 holidays with Expedia its so easy no hassle .Just do it online or the phone ,tried other companies but they don't come close on price or service would not go anywhere else. Been to Vegas the last 8 years and just booked to go to Florida next June can't say more than that believe me I don't please easy but have no hesitation in using this company every time if the standard falls whould have no problem telling them but until that day will always book Expedia 10 out of 10. G.Edwardson. Nairn.
I always use Expedia for detailed hotel info, every hotel featured has extensive bacground info. Not just the basics hotel facilities i.e. number of room, bars and restraunts but very detailed important things like, all the room and hotel info, how far from local facilities and attractions, distance to the airport and lots of photos and reviews to help you to decide.
When you searce for a flight, either on its own or as part of a package, the variety of routes and airlines is vast and you have the option to narrow the search, by direct flights, airline and price.
I would definatly recoment Expedia, especially to people un familiar to booking independantly from a high street travel agent, as the website make the process so easy with lots of different options and more importantly so much cheaper.
We've used Expedia (UK) for city breaks to go from London to New York (twice), to Toronto and to Washington as well as for an internal flight: Orlando to New York. The hotels have either met or exceded expectations. Prices, when compared, have been good, such that some of our trips were booked without seeking competitor prices. As we've never had a problem, I can't comment about after-sales, however if I have needed any pre-flight clarifications, telehone or e-mail contact has been fine. Our experiences have been good so I would have to recommend.
Unwilling to help me AT ALL, after selling me a useless 2000 $au travel package deal, when I found I was unable to get domestic flights on the dates they sold me the deal. Unbelievably terrible costumer service. Cannot recommend them to anyone, and I will certainly never make a booking with them ever again in my lifetime myself.
No discount, no help, no promises kept when they told me they'd contact me they never did. This happened around three times.
Had to take a loan to afford changing the dates, after having saved up for the trip as a waitress for four months. Still paying it off.
Customer found this review useful
Hubby and I go on at least 1 long haul trip a year and for the last 10yrs at least Expedia has always been part of our planning. Yes, I will admit to checking out other sites for prices, including Flights, Hotels and car Hire, in this day given the financial climate, I would be a fool not too....but time and time again, Expedia is the web site we choose.
Never once have we been let down in any way by Expedia, Would I recommend??? In a heart beat !
We generally use Expedia for booking our flights, car hire, attraction tickets and hotels.
The web site is easy to use and the prices are competitive.
When I had a problem with a hotel and the hotel refused to even acknowledge that I was trying to give them a complaint upon check out (I was there for one night only) just said "oh ok bye", I went to Expedia and they were so helpful.
As well as that though I like the "welcome back from" emails.
Not so much the "continue booking your trip to....." when all you were doing is browsing.... or when they can clearly see that you are flying somewhere for one day then flying somewhere else from there, they still think you are spending all your time in that first location.....
However, sometimes it's useful and sometimes there are good deals sent to you.
All in all I will use Expedia where I can, unless (a) the airline does not use them for example Singapore Airlines and (b) it's exceptionally cheaper elsewhere.
I would happily advise anyone to use this site, their prices are competitive and fast and easy.
I've never had to call their customer services as I've never had a problem!
My only request would be that Expedia works on their itinerary pages as I would love to be able to put one trip on one itinerary.
I have been on expedia for a couple of years, and used it for a big 2 month trip this summer travelling around North America. I needed to book quite a few hotels and it was brilliant to see them in different filters, reviews, images and maps and the best bit was the itinerary.
That made it easy to spot wrong dates or to print off and use when travelling. I haven't used it for flights, but for hotels it is fab.
I booked a hotel in Leeds after comparing prices of various companies. A day after arriving at my hotel, I decided to cut my journey short by one day. The receptionist told me that as long as Expedia agree to it, I would receive a full refund for the last day. After contacting Expedia, the refund was processed within 15 minutes!
Have used Expedia several times now and most often everything has been fine.
Usually use Expedia for arranging overnight stays in town as we live quite far out.
Only once was there a problem (touch wood) Expedia got in touch to say that there were no rooms available at our chosen hotel, which was already booked.
Staff were very insistent that we go to a different hotel, very stressful conversation with a lady in US who had no idea of the city we were going to and was reliant on a Google map! Eventually I broke off conversation with her and called hotel direct. Problem eventually solved.
When customer services 'phoned me back from US and I told her everything fixed, she gave us a £50 voucher as way of apology, we were happy.
There had been a total mix up with the booking, problem with hotel plus problem with room. We had asked for a twin room, hotel offered us a bigger room, bigger bed, 2 duvets - sorted! LOL
Oh and by the way, I am still waiting on Nectar points from 2 bookings.
Staff have always been, polite, helpful and friendly.
I still use Expedia, (so far)
I have traveled abroad over the last number of years, and every time have found the best deals on Expedia. On one occasion, the airline I was due to fly to Budapest went into administration, and unfortunately we had to cancel. Expedia were excellent in getting us a full refund of all our money. I hope to travel again this year, and I will be looking to Expedia first for the best deals around.
I have booked virtually all our holidays for the last 8 or so years. During that time we have gone on multi flight and multi destinations during the same holiday. I have booked flights, hotels, hire cars and excursions worldwide without a hitch. Only once have I had to discuss a trip and that was handled very efficiently.
As others have said I too have tried many other on line travel agents but keep coming back to Expedia.
The web site is very easy to navigate from PC, iPhone and iPad and the split payment facility is the icing on the cake.
They are without doubt the best in the market.
I have used Expedia for amny years now and always had good service and good prices. The site is very easy to use and booking an easy process. Sometimes gettign the Nectar points has been a pain but otherwise great service all round.
One star due to customer service mainly.
Positives. Really good prices and easy to navigate website, but double check hotels with a variety of customer review sites. Easy to book, although the site sometimes seems to crash between taking payment and confirmation. Check for the itinerary and it usually has gone through.
Negatives. Customer service is a total nightmare. It costs a fortune to use, you need loads of spare time to hold on, and then you tend to get rude staff who clearly don't care about your problems and do little to fix them. They are often more interested in selling you stuff. Lying seems to be common - they promise to take an action which does not happen.
I am certain they are losing customers hand over fist as word about this issue spreads. I know several people who won't use Expedia anymore due to this, and I am seriously thinking about joining them.
Nectar points. I know you don't get much from Nectar points as you need hundreds to get anything decent, but this makes it more important that you get them when you are entitled to them. EVERY time I have made a booking with Expedia I have had to call up to tell them that my request for points has failed on the booking page. Sometimes the points have been added, sometimes they haven't. Do not let Nectar points be an incentive to use this site as you stand a good chance of not getting them.
Customer found this review useful
I use Expedia a lot for both booking, trip planning and browsing prices. They are in my opinion the best site around, but I have grief over planning multi stop trips ( say like a road trips with multi hotel bookings and also flights). If the geeks who run the web site read this ( and I have asked them before) they could create a category on the front page that could handle multi flight/hotel bookings in a progressive manner. Now would't that be cool!!!
I was on a trip to Moscow and needed to change my return date changed, I rand expedia and they arranged my new travel dates and emailed me with the confirmation. So far so good ! As business goes I had to change the flight again, so I contacted expedia arranged the new date PAID the fee (for the second time) and again was rewarded with a confirmation email. On the day of departure I turned up to the Swiss Air desk and tried to check in only to be told I had no reservation !! So having to get home my only chance was to go to another air line and re book which cost me £320.
I am not blaming Swiss Air, they can only go off bookings, it was Expedia that didn't make the booking even though they charged me !! On contacting Expedia when I got home I did receive an email to say they would pay towards the cost of the new flight...
That was the last I have heard from them despite more attempts to contact them.
Not a good company!
Customer found this review useful
I always shop around but always come back to book with Expedia I have always found Expedia very easy to book my holidays to the USA, giving the best price consistently they will organise car, accomodation and flights at the best price. you can book on line but for extra security and peace of mind you can speak to a person not an automated service. the call handler even called me back when I got cut off. They email all the details and update you when the airline makes changes and always make things clear and easy to understand. I even got nectar points... like I said they go the extra mile to make sure you can.......
Have used Expedia for 3 holidays to USA and the first 2 went off without a hitch. The third however was more problematic. When the airline altered their scheduling and we had to alter our plans they e-mailed asking me to contact them to discuss our options. The lady who I spoke to sounded less than interested in helping us and indeed offered alternatives that were not very satisfactory. On calling the airline direct it was confirmed that they were offering their customers a different option which sounded much better suited to our planned trip. On calling expedia to tell them this, they were able to offer the same alternative flights despite the first lady saying she couldn't. We felt annoyed that we had to try so hard to get a satisfactory outcome but maybe it was just this one person who was not very good at their job. Overall this wouldn't put us off using expedia in the future if we could save money on a holiday.
Booked car hire and paid for through expedia! What a joke! Voucher not honoured and charged three times the amount by car hire firm. 3 month dispute with expedia over this and result was for them to refund me half the orginal booking cost. Pathetic, beware all!! Do not book with expedia. Much better to book direct with airline, hotel and car hire companies seperately.
Customer found this review useful
I recently had to cancel a holiday due to a family death. Expedia were brilliant when it came to refunding the cost of my holiday. They were very understanding, helpful and made the whole claim process as painless as possible.
I always make Expedia my first stop when looking to book a holiday. Having all the options to build your trip in the one place is convenient and hassle-free. And the prices are always really competitive. My only criticism was with the bundled insurance cover. I was stranded overseas alone when the volcanic ash disruption hit in 2010 and I was disappointed that there was no support offered to me. As a single female traveller with my flight home cancelled and my accommodation expired, I was very dismayed at being left alone to sort things out. I would never buy the insurance again.
Have always had good service from them, they were really helpful when I had to cancel some parts of a trip a while back, unlike some of the other companies I had booked with too. They have some pretty good deals although I find if I'm booking a package holiday they are not always the cheapest.
I have used your service aprox. 8 times in the past 2 yrs. flying from Glasgow to LAX , if I could offer one thing , offer an account for people to pay into two or three payments monthly ,or weekly ,this would allow people to book more holidays with your service .
I agree with a number of reviewers. The booking process is very easy and the fact that you can save your trips is a valuable tool. However, on one occasion, when I was trying to book a flight, I found that the price quoted was what I expected but when I finally went to submit the booking, the price had changed considerably. All this in a matter of minutes.
When I rang customer services, they could not offer an explanation. In a nutshell, if you do not have a problem with online booking, it is easy but god forbid if you have to contact customer services.
Expedia used to be really good but lately I've noticed they care more about profits than good customer service. I was forced to complain about a rip-off hotel booking and they totally disregarded the complaint. Once they've got your money, they don't care. Sad really. They used to be amongst the best out there.
Customer found this review useful
Not always the cheapest but nonetheless some good deals. I use other travel websites but always find myself coming here because the site is easy to use and billing is clear. Trouble free use of the site for the last 10 years and will use again. Would benefit from better targeted offers and some flights are overpriced in comparison with airline websites. Flight and hotel deals are sometimes very good. 8 out of 10.
Tried to pay for a £3000 holiday online but the site kept refusing transaction and would instead crash, providing a helpline to make the reservation. Duly completed I asked for the £3000 Nectar points to be added to my account - details of which they already have from past holidays.
After refusing, then saying maybe, then saying will try to contact Nectar, I receive an email which says & I quote" We have submitted the request to Nectar to add 1000 points to your Nectar account for itinerary XXXX. Please allow 28 business days for points to be applied and reflect in your account."
How do I think of missing out on 2000 points? Hmmm.......
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