Expedia.co.uk reviews

never book with expedia

I booked with expedia and cancelled the booking afterwards, I'm still waiting for them to pay me back the money they charge for this booking. After more than 4 months I'm still waiting and yes my rate was flexible, I could cancel at anytime without any charge, but still waiting for the money to be paid back. So if you need good advice, just stay away from that website and book on an honnest website.

Your one stop rip-off shop!

If you want a company that :

1. lies,
2. gives you wrong information,
3. blames everyone else when things go wrong,
4. are unhelpful,
5. have terrible customer service,
6. try to rip you off,
7. refuse to help you,
8. hang up on you
9. leave you waiting on hold for ages
10. sends you on wild goose chases

then look no further, because with Expedia you have found all that, plus much much more!!

I was unfortunate enough to have to have dealt with Expedia last month, and i swear i will never ever again use this dreadful company even if they became the last travel company on the planet.
Trying to get a refund from these is like trying to get water out of a stone, only the stone would probably be a lot more helpful and courteous.
Their customer service should really change their name to customer disservice, as this gives a much better portrayal of the service you will receive from Expedia.
Their staff are rude, arrogant, unhelpful, send you on wild goose chases, hang up on you, refuse to help you out, speak down at you, insist they're correct even when all the facts say other wise, ignore your requests and generally don't appear to be able to understand basic english.

INEXPERIENCE EXPEDIA

A last minute booking to Spain was made for myself my 2 children and a friend who also had 2 children. We were to pay for our booking and our friends for theirs. Two days before we were due to travel the booking was finalised over the phone, I paid in full for our dream holiday. Next morning I got a early morning phone call from Expedia asking 'if we had details of our booking with them, as they didn't'. You can imagine how horrified we were, when we tried to re-schedule our booking we were told that our friends would need to pay 10pc more? Our friends refused and cancelled their booking. We didn't want to travel alone and with the time left decided to cancel. Expedia are refusing to refund my payment, I have had no contract from them despite my sending them 6 emails asking for my money. To-date no email was ever received confirming our itinerary so even if our booking was to proceed we had NO paperwork from them. I have email Expedia explaining that I need our money to pay for our holiday which we need to go on immediately as the children go back to school next week.
They have not responded. Their phone service is appalling, the times I get cut off, I've spend hours just hanging around only to be disconnected. My next stage is legal action.

Tiny N Fang found this review useful

Everything you need

You will every details about the area you wanna go and hotel you wanna stay. Great one

Worst possible service we received from Expedia.

No one should use Expedia for holiday booking purpose. First of all instead of taking advanced payments they have not secured my room in specified hotel. After several follow ups finally they put us up in another hotel. Unfortunately we realised they have not made alternative arrangements for entire duration of my holiday but for only one night. However we have paid them for entire hotel booking for my full holiday period. Now I am claiming full refund from expedia. Terrible service, terrible crisis management process.

Tiny N Fang found this review useful

fun trip now more stressful planned trip

Just wanted to write & tell you all the stress I have been through with your company.
First of all I am a young student who is wanting to go to vegas for the 1st time with my roommate and we decided to book over expedia originally thinking it'd be easier. WOW WERE WE WRONG! Here's what has happened.
First tried to book online then it said to call a rep as there were problems with the flight. Then called and talk to (someone I could barely understand)who said he was unable to book flight and hotel together and tried to convince us to book just a hotel. Of course we said no as booking package deals are always cheaper!! (we are students, we are on a budget) So then we told him we'd call back. We then tried to book directly though the hotel with the package deal and had an email saying they'd contact us once the card went through.
Next morning found out are card BOUNCED!!We then found out our EXPEDIA REP made 3 DIFFERENT apparently pre authorized payments on our card (we are using a DEBIT VISA) which actually TOOK OUT the money from my account, which caused a bounce in the package we wanted to book.
Called Expedia back, she said within 24 hrs it would go back into the account. Called back 30 hrs later where they told me now itd be 72 hrs until it would be in my account after already waiting 24! SO as you can imagine I am very upset as prices are constantly going up!!! not to mention the HOURS waiting on hold!
So after more waiting on hold and more calling one rep to another explaining my story and then back to my bank telling me it was expedia's job to take it off not there's! I have definitely had the most stressful week this summer!
After it all I now am dealing with an investigation which is going to take up to 30 days. WHICH MEANS, I will be short all that money that was taking out for my trip, plus now all the flights have gone up almost $100 more! I did manage to get a $200 credit from expedia but with my flight budget I am now short.
You think at least my originally booking price is what I should be paying, as none of this was my fault! I never authorized any payments taken out of my account or anything to be booked!
I now am forced to book with them and am very nervous to as I DO NOT want this to happen again or else my trip is definitely cancelled, as I am now $400 less than originally budgeted.
As both of us working in hospitality I feel that this company has done nothing but make me feel unwelcome! telling me it was my fault and that my bank had to do it. Not taking ANY responsibility to their staff making mistakes. It has now been 6 days & I still do not have this trip booked. I am stressing out that it wont happen & my once "fun trip" has turned into the trip I almost don't even want to go on anymore.
I would hope in the future if this was to ever happen to anyone else, they will deal with this way more efficiently and more apologetic.
I suggest being able to talk to the SAME rep! from bouncing around, my experience was explained every time and I'm done telling it as it was not a good one. With my roommate being an avivid "twitter"er she has made it aware that this company has been running us in circles all week. 500 followers are bound to make an impression.

That is all I wanted to say.

Tiny N Fang found this review useful

Over charged and passed around

I booked two hotel rooms for myself and a workmates, at £50 each, when I checked in at the hotel I was asked to complete a check in form as normal, where I noticed that the hotel room rate was £37.50. I asked the staff to confirm the price was correct of £37.50 which I was told was correct. The staff even checked the booking system and showed me that the price was £37.50 I explained I had been charged £50 to which the staff couldn't understand as the prices to Expedia are £37.50. They told me I would have to chase it with Expedia direct. I spoke to customer services and they told me the price was £50 to which I explained the hotel had shown me the booking system and the price was £37.50. They tried to say it was local taxes ????? They kept me on hold for 45 mins and cut me off ? I tried ringing back to which I was on hold for yet another 15 mins which anyone answering, in the mean time while I was trying to ring them back they had left me a voicemail saying they were looking into it and I would be called back within an hour....... No call was returned. I went on the website to email a complaint, to which I received an email to say it would be looked into and I would be contacted within 24 hours, I have just received my contact, by email, stating they have passed it to another department and I will receive an answer within 28 working days, up to 6 weeks ??? All my hotel rooms are paid on company expenses, but that's not the point, I was going to start using Expedia for personal travel as well, this has now changed, very poor customer service

Worst CS ever and after sale support

1- they reply to any email inquiry in 5 days although in the automated reply it is 24 hours.
2- the reply is always implicitly guiding you to call the call center as they wont answer anything or address any issue by mail.
3- no toll free number you have to pay a lot of money just to hear the waiting tunes mainly coldplay myself everytime i hang up when it turns that i ve been waiting for 25 minutes of international call to listen to music.
4- the information on the itinerary on the website is not always available.

This is my first time i book with expedia and my last time for sure.

Nastassia Ljungh found this review useful

Stalling/refusal of refunds....again

Its been a month since my flight was cancelled and Expedia will still not refund my money....circa £1000!
They never called back when promised and they now tell me that they can't help and to contact the airline directly.
I thought it was supposed to be customer service?
Feel like expedia will use any excuse to never give me back my money and this was compounded when I read in The Guardian an article about how they stall on refunds, google it.
Will never book through expedia.

Nastassia Ljungh found this review useful

Strong online travel booking experience

One of my go to sites for online travel bookings.

My first choice for trip planning

I found Expedia the easiest way and the best way to plan my trip, search for hotels and flights is really easy and easy to compare hotels

poor back up

the flight i had booked wiyh expedia was cancelled no problem there,but trying to talk to someone was another thing and when i did they where calling back on three occasions and never did.also it was hard to understand them.

Nastassia Ljungh found this review useful

Great to compare

I have booked through expedia and found that they are marginly more expensive than other sites, however, you do get the choice of flight time.

Extremely poor customer service, I would not recommend Expedia to anyone.

I used Expedia to book a return flights from London - Athens, Thira - London. Unfortunately due to unforeseen circumstances I had to cancel the first leg of my journey and book through another airline, only because there were no suitable flights available through expedia to reschedule. I understood that I would not be due a refund for the flight because I cancelled it, however I was advised that I was due a tax refund from the cancelled flight.

On April 25 I was advised that I was due a £40 tax refund and would receive this in 2 - 12 weeks.

On May 29 I phoned requesting a status update on my refund to be advised that the airline had not received the refund application from Expedia. Expedia reapplied for the tax refund with the airline and I was advised that I was due £80, not £40, and that I would receive this in 2 - 12 weeks.

On July 2 I phoned requesting a status update on my refund and was advised that Expedia cannot apply for my tax refund until after I have completed the last leg of my flight in August and that it was a £40, not £80 refund and only then should I expect to receive it in 2 - 12 weeks.

Expedia have not at any point contacted me to advise me of any problems with my refund, I have had to contact them and every time have been given incorrect advise.

I have been advised to call them again in August after I have been on holiday to request, once again, that they apply for my refund and that I will have to wait another 2 - 12 weeks to receive the money owed to me. If I ever receive the money rightfully owed to me I will have waited approximately 8 months for a £40 or £80 refund.

I often use sites such as Budget Air, Expedia and Edreams and Expedia have by far given the worst customer service.

I will never use Expedia again and would not recommend Expedia to anyone.

Natasha

Nastassia Ljungh found this review useful

Never had a problem!

I really like Expedia, I've used them to book a few holidays now and not just for myself either. Their website in my opinion is very easy to navigate, and the booking process is great too. I also like the nectar points available when you book a holiday / flight / hotel etc!

You can't really ask for more. Get booking!

Great deals

I always get great deals :)

Lots of Savings!

I do not travel very often, but when I have, Expedia has provided great deals. It was the cheapest place I found for airfare pricing at the time.

Never had any problems

We travel every year to California to see our son, who lives there. We usually get a good price with Expedia and choice of seats. They always send e-mails to remind us of flight times or changes to flight times in good time for us to amend our plans, if necessry. We don't need hotels or cars, so can't rate those, but I recently lost my online ticket due to my computer becoming corrupted and having to get a new one. I e-mailed Expedia for a new online ticket and it was returned to me the next day so I could print it off. Expedia is usually the first website we visit and, more often than not, we book with them.

everything as promised

We booked a trip for 6 persons to Granada.
Everything was as promised, hotel was great, location as promised.Flight okay.
We will certainly book with Expedia again.

Good value

Will use again

I always use Expedia

Whenever I need to book a trip somewhere, I always go to Expedia first. I think they're interface is really good, and they do have great prices, especially on their package deals.

Dreadful experience

We booked flights and accomodation to New York through Expedia via Travelsupermarket's website. There were 4 of us and we wanted two rooms. When the confirmation came through, Expedia had booked all 4 of us into 1 room and one bed. When we rang up Expedia blamed us for booking it incorrectly and refused to sort it out. We had to ring TRADING STANDARDS to get advice and confirmation that we were in our rights, which we were, there was a website error. Not our fault. A further call which took over an hour and we still got nowhere with Expedia. We put it in writing, giving them 7 days to sort it out. Still nothing. A further call and lots of being put on hold and being passed around and finally someone agreed to cancel the original hotel and book us into somewhere else BUT AT OUR EXPENSE.

This was their error and we had to suffer for it. Expedia being the huge company that they are, would not budge to put things right that they had done wrong. They preferred to blame us, Travelsupermarket, anyone but themselves who were responsible. It would have taken them a couple of minutes to sort this out, but instead they were just awkard with us.

Expedia, if you're reading this, you've lost all my future trade. I've circulated this story extensively which I hope will damage any further trade you could possibly have.

Nastassia Ljungh found this review useful

Appalling trip to Paris that ruined my New Year

I booked a holiday to Paris over the New Year and was reassured before booking that it was in a lovely part of Paris, very central and connected to the public transport.
On arrival at the airport in Paris after a very stressful journey to Manchester Airport I'd finally relaxed and decided to take the RER overground train to the station closest to my hotel. After horrified looks at the airport when asking for directions and being told not to leave at night I was pointed in the direction of 2 trains before I get to the station and a bus. Having lots of luggage we set about our way, got to the right station and waited for the right bus. We were in a deserted part of the City with nobody to help and after 2 hours of waiting for a bus the trains had finished so we couldn't head back the way we came, no taxi's in sight or numbers to call. I had to hitch a ride from an on duty policeman!! The hotel was miles away facing a cemetery fancy that view on New Years and the hotel reception staff spoke not a word of English, to add fuel to fire they decided to tell us we hadn't been booked in the hotel. After another 40 mins delay he finally let us in checking several registers. I have been to Paris before many times this was the worst experience ever! if I stayed out past 11pm there was no way I could get back to the Hotel which was miles away from the City and the Airport! I will never ever book through Expedia again! especially after lying about where the hotel was located!!

Nastassia Ljungh found this review useful

ok but check direct airlines too

good deals, but refunds for changes can be problematic

Terrible customer service!

Today I was denied to board on the flight I had bought through expedia.co.uk because my surname had been saved only in half on the booking. I rang expedia customer service and I was told that it was up to the flight company (lufthansa) to change it. I went to speak with the company and they told me it was expedia. After 50 minutes of this ping-pong match, expedia told me that they could not do the change because they had to change 4 letters: had it been 3, they could have done it! the only thing they proposed me was to buy another flight with them! of course, I didn't and when I rang again the customer service to ask for a refund, they answered that it was the responsiblity of lufthansa to change my name: basically they could have done it but no one was bothered and they just played the blame game! I will never book with expedia again since they do not have a policy to protect their customers!

Nastassia Ljungh found this review useful

Great experience with them

I booked my Japan trip through them in 2010. From finding the right, connecting flights to a wonderful hotel right in the middle of Ikebukuro (Tokyo), everything went perfectly. Would definitely use them again.

Customer service is rubbish

Good for finding flights, but their customer service is awful. Delta changed my flight times resulting in a 7.5 hour layover, but Expedia couldn't be bothered to contact them for me to change the flight even though I gave them the details, so I had to do it myself. Delta moved me to another flight without any problems. Not the first time Expedia have let me down in this area.

Nastassia Ljungh found this review useful

Good site

Good for booking holidays

Always great

I use Expedia all the time and they are always a great website to deal with! Great recommendations, never had an issue when it comes to checking in (unlike Lastminute.com where I once got to the check in desk and they'd no idea who I was).

Great site, easy to use - Never had a problem!

I've been using expedia for years - We've booked all types of holidays, long haul & short haul flights, city breaks, have also booked additional services through expedia - City tours, public transport tickets, museum entrys etc. I have never had any problems with booking process, and the first place I look when planning a short or long break is Expedia, and in 90% of the time, they always offer the best deals - Totally happy!

great to deal with

always competatively priced,no problems with flights, hotels etc booked through expedia,certainly keep using them.

Easy to work with

Web site is easy to navigate
bookings are made

JKH

Competitive prices.Easy to follow pricing.Plenty of choice.

Good Customer Service

First time booked with expedia was booking on-line and could even connect live to a person to help with the booking there and then. All confirmation e-mails delivered and prompt with holiday details outline.
Would definitely recommend and would probably book with them again if the prices are competitive enough

Excellent

Every time I have booked flights (or even checked out flights for my family) I have used Expedia. They can't be beaten...

Excellent, fast service and good infprmation. Top quality

Excellent service. I use the web based service (checking cheapest and best flights, booking flights, finding and booking hotels) for my company. It works first time every time and is quick and easy to use. payment is easy and I quickly receive confirmation. Many of the hotels are in country's that I do not speak the local languge, so it essential to have everything fixed before I travel.

Easy to use and effective

I've booked flights and hotels through Expedia a number of times, and never had any problems. The service is very easy to use.

Nicolas Steno found this review useful

Completely pain free

This method of booking hotels is hassle-free. You book, they clarify, offer add-ons (but no pressure), confirm receipt of booking and then send a confirmation email to say the hotel etc has been booked. They then send email reminders for other services (you can opt out of this, I think) and wish you a good trip. Most recently I booked the hotel in New York through Expedia, having booked the flight direct with the airline. The Expedia service was just the same, and there were no issues with the hotel. Yes, the price does change sometimes if you do not book right away, but that is the luck of the draw and the effect of supply and demand. The answer is to shop around and Cashback from Quidco softens the blow.

Awful experience, waste of time

Recently I booked a trip to new york with flights and hotel through expedia. I chose the Trump Soho New York hotel, and Virgin Atlantic flights and chose expedia because they were advertising the best rates. When I went back a day later to book it, the price had gone up. I deleted the cookies on my computer, and the price went back down again! Then when I pressed book now button, the price went up again. I booked online anyway, and having completed the entire process including entering credit card details and passenger info, the booking was rejected as the 'hotel was not available'. I rang Expedia customer service, and went through the entire booking process on the telephone again, only for it to be rejected as there was a problem with that particular hotel. Perhaps Expedia should stop advertising that deal if the hotel is not available...

What a waste of time. Seriously poor booking site, I found it impossible to compare the prices of hotels and flights as they kept changing. It was like dealing in stocks and shares, prices went up and down all the time and I have no idea if I was being conned...

Nastassia Ljungh found this review useful

Expedia has become, and remains, my first choice for travel

Expedia is my site of choice for all my flight bookings other than to Australia where I had an established loyalty before Expedia came on the scene. Despite that loyalty one of my recent bookings to Australia I tried to do on Expedia as I was already working there however the flight appeared booked. Managed to get on the flight of choice on the other site (Singapore Airlines site was down) but this is the only issue I have had over several years. Expedia remains my 'go to' first choice.