I used Expedia for a trip with my friend to Thailand in June. Their price was the best I could find on the web. Expedia offered good flight times with this package. I will be using Expedia in the future.
My flight got cancelled so I needed to contact the hotel so that they wont cancel our booking, the phone number on the expedia receipt didn't work so we called expedia customer service to see what they can do, spent 40-50 minutes on the phone with expedia and in the end they told us they couldn't even contact the hotel themself and nothing could be done for us....
Later on I went home to do my own research, a quick 5 minutes research and everything was done! Managed to reach the hotel and told them that we would be one day late...
A mere 5 minute job couldn't even be done in 50 minutes?? If i had internet access at the airport I could've saved myself 50 minutes on the phone all for nothing!
Simple trip return from Birmingham to Berlin. Several different people booking the same flights through Expedia. They all get to hear of a change of flight on the return journey, I have to ring up to make sure I'm moved to the same flights as everyone else (via Frankfurt). Then, they all hear of a reinstatement of a direct flight back to Birmingham but I am told because I changed the trip (from a non-existent flight which they failed to inform me had been cancelled) they would not change mine back. Absolute pants.
I won't be making the mistake of using this outfit ever again. It's only because I wanted the same arrangements of the dozen other people that I ended using them in the first place. It is far, far easier cutting out these unhelpful middlemen and booking direct yourself.
P.S. The fact that I can never view my itinerary online because of "an internal error" is just not good enough either. Nobody has taken steps to sort this out despite me reporting the situation.
Have booked our last 10 holidays with Expedia its so easy no hassle .Just do it online or the phone ,tried other companies but they don't come close on price or service would not go anywhere else. Been to Vegas the last 8 years and just booked to go to Florida next June can't say more than that believe me I don't please easy but have no hesitation in using this company every time if the standard falls whould have no problem telling them but until that day will always book Expedia 10 out of 10. G.Edwardson. Nairn.
I always use Expedia for detailed hotel info, every hotel featured has extensive bacground info. Not just the basics hotel facilities i.e. number of room, bars and restraunts but very detailed important things like, all the room and hotel info, how far from local facilities and attractions, distance to the airport and lots of photos and reviews to help you to decide.
When you searce for a flight, either on its own or as part of a package, the variety of routes and airlines is vast and you have the option to narrow the search, by direct flights, airline and price.
I would definatly recoment Expedia, especially to people un familiar to booking independantly from a high street travel agent, as the website make the process so easy with lots of different options and more importantly so much cheaper.
We've used Expedia (UK) for city breaks to go from London to New York (twice), to Toronto and to Washington as well as for an internal flight: Orlando to New York. The hotels have either met or exceded expectations. Prices, when compared, have been good, such that some of our trips were booked without seeking competitor prices. As we've never had a problem, I can't comment about after-sales, however if I have needed any pre-flight clarifications, telehone or e-mail contact has been fine. Our experiences have been good so I would have to recommend.
Unwilling to help me AT ALL, after selling me a useless 2000 $au travel package deal, when I found I was unable to get domestic flights on the dates they sold me the deal. Unbelievably terrible costumer service. Cannot recommend them to anyone, and I will certainly never make a booking with them ever again in my lifetime myself. No discount, no help, no promises kept when they told me they'd contact me they never did. This happened around three times. Had to take a loan to afford changing the dates, after having saved up for the trip as a waitress for four months. Still paying it off.
Hubby and I go on at least 1 long haul trip a year and for the last 10yrs at least Expedia has always been part of our planning. Yes, I will admit to checking out other sites for prices, including Flights, Hotels and car Hire, in this day given the financial climate, I would be a fool not too....but time and time again, Expedia is the web site we choose.
Never once have we been let down in any way by Expedia, Would I recommend??? In a heart beat !
When I had a problem with a hotel and the hotel refused to even acknowledge that I was trying to give them a complaint upon check out (I was there for one night only) just said "oh ok bye", I went to Expedia and they were so helpful.
As well as that though I like the "welcome back from" emails.
Not so much the "continue booking your trip to....." when all you were doing is browsing.... or when they can clearly see that you are flying somewhere for one day then flying somewhere else from there, they still think you are spending all your time in that first location.....
However, sometimes it's useful and sometimes there are good deals sent to you.
All in all I will use Expedia where I can, unless (a) the airline does not use them for example Singapore Airlines and (b) it's exceptionally cheaper elsewhere.
I have been on expedia for a couple of years, and used it for a big 2 month trip this summer travelling around North America. I needed to book quite a few hotels and it was brilliant to see them in different filters, reviews, images and maps and the best bit was the itinerary. That made it easy to spot wrong dates or to print off and use when travelling. I haven't used it for flights, but for hotels it is fab.
I booked a hotel in Leeds after comparing prices of various companies. A day after arriving at my hotel, I decided to cut my journey short by one day. The receptionist told me that as long as Expedia agree to it, I would receive a full refund for the last day. After contacting Expedia, the refund was processed within 15 minutes!
Have used Expedia several times now and most often everything has been fine. Usually use Expedia for arranging overnight stays in town as we live quite far out. Only once was there a problem (touch wood) Expedia got in touch to say that there were no rooms available at our chosen hotel, which was already booked. Staff were very insistent that we go to a different hotel, very stressful conversation with a lady in US who had no idea of the city we were going to and was reliant on a Google map! Eventually I broke off conversation with her and called hotel direct. Problem eventually solved. When customer services 'phoned me back from US and I told her everything fixed, she gave us a £50 voucher as way of apology, we were happy. There had been a total mix up with the booking, problem with hotel plus problem with room. We had asked for a twin room, hotel offered us a bigger room, bigger bed, 2 duvets - sorted! LOL Oh and by the way, I am still waiting on Nectar points from 2 bookings. Staff have always been, polite, helpful and friendly. I still use Expedia, (so far)