I always use Expedia for detailed hotel info, every hotel featured has extensive bacground info. Not just the basics hotel facilities i.e. number of room, bars and restraunts but very detailed important things like, all the room and hotel info, how far from local facilities and attractions, distance to the airport and lots of photos and reviews to help you to decide.
When you searce for a flight, either on its own or as part of a package, the variety of routes and airlines is vast and you have the option to narrow the search, by direct flights, airline and price.
I would definatly recoment Expedia, especially to people un familiar to booking independantly from a high street travel agent, as the website make the process so easy with lots of different options and more importantly so much cheaper.
We've used Expedia (UK) for city breaks to go from London to New York (twice), to Toronto and to Washington as well as for an internal flight: Orlando to New York. The hotels have either met or exceded expectations. Prices, when compared, have been good, such that some of our trips were booked without seeking competitor prices. As we've never had a problem, I can't comment about after-sales, however if I have needed any pre-flight clarifications, telehone or e-mail contact has been fine. Our experiences have been good so I would have to recommend.
Unwilling to help me AT ALL, after selling me a useless 2000 $au travel package deal, when I found I was unable to get domestic flights on the dates they sold me the deal. Unbelievably terrible costumer service. Cannot recommend them to anyone, and I will certainly never make a booking with them ever again in my lifetime myself. No discount, no help, no promises kept when they told me they'd contact me they never did. This happened around three times. Had to take a loan to afford changing the dates, after having saved up for the trip as a waitress for four months. Still paying it off.
Hubby and I go on at least 1 long haul trip a year and for the last 10yrs at least Expedia has always been part of our planning. Yes, I will admit to checking out other sites for prices, including Flights, Hotels and car Hire, in this day given the financial climate, I would be a fool not too....but time and time again, Expedia is the web site we choose.
Never once have we been let down in any way by Expedia, Would I recommend??? In a heart beat !
When I had a problem with a hotel and the hotel refused to even acknowledge that I was trying to give them a complaint upon check out (I was there for one night only) just said "oh ok bye", I went to Expedia and they were so helpful.
As well as that though I like the "welcome back from" emails.
Not so much the "continue booking your trip to....." when all you were doing is browsing.... or when they can clearly see that you are flying somewhere for one day then flying somewhere else from there, they still think you are spending all your time in that first location.....
However, sometimes it's useful and sometimes there are good deals sent to you.
All in all I will use Expedia where I can, unless (a) the airline does not use them for example Singapore Airlines and (b) it's exceptionally cheaper elsewhere.
I have been on expedia for a couple of years, and used it for a big 2 month trip this summer travelling around North America. I needed to book quite a few hotels and it was brilliant to see them in different filters, reviews, images and maps and the best bit was the itinerary. That made it easy to spot wrong dates or to print off and use when travelling. I haven't used it for flights, but for hotels it is fab.
I booked a hotel in Leeds after comparing prices of various companies. A day after arriving at my hotel, I decided to cut my journey short by one day. The receptionist told me that as long as Expedia agree to it, I would receive a full refund for the last day. After contacting Expedia, the refund was processed within 15 minutes!
Have used Expedia several times now and most often everything has been fine. Usually use Expedia for arranging overnight stays in town as we live quite far out. Only once was there a problem (touch wood) Expedia got in touch to say that there were no rooms available at our chosen hotel, which was already booked. Staff were very insistent that we go to a different hotel, very stressful conversation with a lady in US who had no idea of the city we were going to and was reliant on a Google map! Eventually I broke off conversation with her and called hotel direct. Problem eventually solved. When customer services 'phoned me back from US and I told her everything fixed, she gave us a £50 voucher as way of apology, we were happy. There had been a total mix up with the booking, problem with hotel plus problem with room. We had asked for a twin room, hotel offered us a bigger room, bigger bed, 2 duvets - sorted! LOL Oh and by the way, I am still waiting on Nectar points from 2 bookings. Staff have always been, polite, helpful and friendly. I still use Expedia, (so far)
I have traveled abroad over the last number of years, and every time have found the best deals on Expedia. On one occasion, the airline I was due to fly to Budapest went into administration, and unfortunately we had to cancel. Expedia were excellent in getting us a full refund of all our money. I hope to travel again this year, and I will be looking to Expedia first for the best deals around.
I have booked virtually all our holidays for the last 8 or so years. During that time we have gone on multi flight and multi destinations during the same holiday. I have booked flights, hotels, hire cars and excursions worldwide without a hitch. Only once have I had to discuss a trip and that was handled very efficiently. As others have said I too have tried many other on line travel agents but keep coming back to Expedia. The web site is very easy to navigate from PC, iPhone and iPad and the split payment facility is the icing on the cake. They are without doubt the best in the market.
I have used Expedia for amny years now and always had good service and good prices. The site is very easy to use and booking an easy process. Sometimes gettign the Nectar points has been a pain but otherwise great service all round.
Positives. Really good prices and easy to navigate website, but double check hotels with a variety of customer review sites. Easy to book, although the site sometimes seems to crash between taking payment and confirmation. Check for the itinerary and it usually has gone through. Negatives. Customer service is a total nightmare. It costs a fortune to use, you need loads of spare time to hold on, and then you tend to get rude staff who clearly don't care about your problems and do little to fix them. They are often more interested in selling you stuff. Lying seems to be common - they promise to take an action which does not happen. I am certain they are losing customers hand over fist as word about this issue spreads. I know several people who won't use Expedia anymore due to this, and I am seriously thinking about joining them. Nectar points. I know you don't get much from Nectar points as you need hundreds to get anything decent, but this makes it more important that you get them when you are entitled to them. EVERY time I have made a booking with Expedia I have had to call up to tell them that my request for points has failed on the booking page. Sometimes the points have been added, sometimes they haven't. Do not let Nectar points be an incentive to use this site as you stand a good chance of not getting them.