I tried to use an old existing credit from a cancellation. It was still valid. After over 3 hours of back and forth with 2 different customer service representatives I was told that I should go and see if the airline would give me a refund for the flight because despite the fact that they could find my reservation their system was having a problem and they couldn't book it. I called the airline and they couldn't find the ticket number that Expedia had given me. I called Expedia back. I had to answer all the same questions and sit on hold all over again. I was again told to contact United. When I protested this I was put on hold again for another 30 minutes. I asked to speak to a manager repeatedly and was never transferred to one. They won't issue a refund even though it is their fault. I'm extremely irritated and will NEVER EVER use EXPEDIA again!
Hi there, its my first time using Expedia and ive booked a hotel. A day later ive decided to checked with the hotel whether they have received my booking from Expedia as ive read many bad reviews about Expedia that sometimes your booking could not be found when reached the hotel. I was happy that the hotel reservation team stated yes and everything was in plan.
Then few days later, i've decided to cancel my booking as i've found another hotel that i prefer more. I've called Expedia customer service and in the call (automated operator), you can choose which section best suits your situation. I've pressed the refund booking section and was directed to a customer service agent in a few seconds and quickly she picked up. It was very smooth and efficient service from her and she was friendly too. No language barrier as stated in many other reviews, her english was good. She have cancelled my old booking and stated that my refund will be given back in 7-15 days and gave me a reference number as well just in case i would want to follow up the issue, if anything happens.
To my surprise, 2 days later Expedia refunded me.
(Expedia Singapore customer service) So yea i will still be using them in the future (maybe only for hotels, and not for flights, just in case.)
PS: Maybe after booking with certain travel agencies online, one should double check with the hotels or flights, like what i did, just in case.
Good job Expedia Singapore.
I booked a hotel room in "Holiday inn express" through expedia when I reached the hotel I was told there is no room available, next day I checked my Credit Card statement and there was a charge on it, I called the expedia and they bluntly refused to refund my money.
Please don't take their services.
I've booked a flight from Toronto to Paris with Expedia.ca . I did check all the details of my booking and asked another person to verify that everything was correct before submitted. Anyway the return date of my reservation was wrong. Expedia said that the flight ticket was not refundable and asked for another $400 payment to change the date.
Ich habe aus Versehen übermüdet mein Hotelzimmer ein Monat zu spät gebucht. Erst als ich bestätigt hatte, sah ich, dass ich im Dezember und nicht im November gebucht habe. Und auch erst dann wurde mir angezeigt, dass es nicht mehr stornierbar wäre. Nirgendwo stand es vorher. Als ich im Hotel angerufen habe, sagte man mir, ich müsse bei Expedia anrufen. Also ruf ich bei Expedia und da hieß es, es wäre ein Angebot, dass nicht stornierbar wäre. Man würde den Hotel-Manager anrufen, um eventuell eine Umbuchung vorzunehmen. Da der Hotel-Manager nicht erreichbar war, hieß es, ich solle 4h später noch mal anrufen, um Expedia erneut darum zu bitten, den Hotel-Manager anzurufen. Da ich bis zu dem Zeitpunkt 20€ Telefonkosten für ein 80€-Hotelzimmer ausgegeben hatte, fragte ich, ob man sich bei Expedia nicht einfach merken könne, dass man den Hotel-Manager noch mal anrufen müsse. Darauf hieß es, dass ich ja den Fehler gemacht hätte und es deswegen anrufen müsse. Auf die Frage hin, wo eigentlich gestand haben soll, dass es nicht stornierbar wäre, verwiess man mich auf die AGBs. Natürlich lese ich mir bei 20 Vorgängen am Tag und der Buchung eines 80€-Hotelzimmers erstmal 2h die AGBs durch. Es hieß dann ich solle einfach noch mal anrufen - ich hätte ja nichts zu verlieren - worauf ich erwiderte; doch .. noch mal 15€ Telefonkosten. Und genau das ist jetzt passiert. Habe über 13min in der Warteschleife gehangen, nachdem ich den Buchungscode eingegeben hatte und mir die Computerstimme sagte, meine vorraussichtliche Wartezeit beträgt eine Minute. Ich habe keine Lust, noch mal 80€ für die Telefonwarteschleife auszugeben und gebe auf. FAZIT: Expedia kann man total vergessen! Nie wieder buche ich bei denen! FINGER WEG!!
I had a horrible vacation that had been booked by Expedia. Now I cant blame them for the hotel but the thing is this. Right up until they got my money there was no language barrier. NO sooner did I have to call them to clarify something then I got someone that was a script reader and did not really have good command of the English language. I began contacting them from the hotel I was at about the very bad experience I was getting. After 2 replies from them I gather that they were responding to me without even reading my emails. Lastly on this subject after 2 responses from this email addy they send me one saying that they do not respond from this addy and to write to another one. Now if I had been able to get through to them while I was at the hotel they (if they might have in the first place) could have tried to intervene for me. That did not happen. After coming back to the states I got on the phone and after over 2 hours of repeating the same thing time after time after time. After being cut off three times (rudness personified) I was offered A $100 credit for another occasion. Now they have no problem offering this as they know I will not be using them again. So if they offer something that will not be used they have lost nothing. I got language barriers coupled with passing the buck with some apathy thrown in just for good measure.
Based on my experience with this company I will never use them again under any circumstances and would give the same advice even to my enemies.
There is no way of getting through to a person of any authority and their email address only gives an automatic reply, despite stating in an email sent from the same address “If this does not answer your question or solve your problem, feel free to reply to this message”. Reply to the message simply generates an autoresponse. They are also evasive on the phone. They deal with questions on the phone that they do not want to answer by cutting the line. Additionally, they are liars.
I am trying to get a refund for flights which were cancelled due to a close family bereavement. They sent me an email with instructions on how to this via sending a fax. They ignored this fax. A long call to customer services ensued in which I explained the problem but the response was to restate the instructions which I had been given by email, which I had followed and, since this had had no effect, I was calling to follow up about. This was not acknowledged. The instructions were to send a fax to Expedia - number supplied - with the statement that "Once a decision is made by the airline, we will advise you of the outcome through email." The CS agent explained that I needed to deal direct with the airline. I demurred, stating that Expedia needed to ensure that the fax which I had sent in good faith was passed on to the appropriate authority. They then hung up on me. I assume this is their protocol. I am still working on a way to get a response out of them, complicated by the fact that I am calling from abroad and these phonecalls are costing me a lot of money, not to speak of time and energy. I will never ever use this company again.
I work at a hotel and i am DISGUSTED to the max with these people like ive never dealt with such a horrible company..like your basically scammed if you book here and scammed if you dont because the button you click to book your hotel leads to their stie its just annoying and it hurts the desk agents we are constantly yelled at by customers because of how horrible expedia is and families are hotel less on busy nights at 2 am its so sad.. honestly its more sad than horrible... i dont understand how someone has the decency to keep this company running
Expedia is a worthless website. I made a reservation for a hotel and my event date changed. I called the hotel to change the date but they said since it was booked through expedia they told me I had to contact expedia. I contacted expedia and they were less than helpful. They told me I bought a non refundable room and the date could not be changed. They said it was non refundable due to the low rate. I checked the hotels website and they had the same price as I paid on expedia and I could cancel the room with notice. Expedia has terrible customer service and they provide no real service. I would highly recommend going through the hotel to book a room.
This is the second time I've an issue with Expedia and I am fed up.. Their customer service people need to be more educated on how to deal with what the customer wants. This trip I booked to Tahiti. i told them I wanted to stay from Tuesday to Monday. The first flight this idiot recommended was a redeye flight that would get me there the next day even though he booked my room for the day of departure. This is the second trip that someone has recommended a flight like this. These people are not very educated and this person could not understand what I meant. To recommend a flight at 11:25 PM on technically the day I should already be there is horrible. I explained to them that I wanted an in water bungalow and the guy continue to try to sell me Rooms that were on land. He kept on saying let me finish . The best part was them recommending a flight the island I was staying on . There was a five hour Layover . This was a horrible recommendation due to there are fairies running all day that takes 15 minutes to go what I needed . They could have cost me over 10 hours round-trip if I would've let these So-called experts booked my trip . I got so frustrated I and asked for a supervisor. Even the supervisor misquoted me and made me think I was getting a good deal . I'm very thorough and asked several times if this is round-trip and for two people and every time she said yes. At the end when I was ready to make a purchase I find out that it was twice as much due to the language barrier these people have. I suggest finding another company to go with. This whole experience took over an hour and a half to book .
I recently booked a trip to New Orleans with Expedia. The day after I Booked the trip I found the Identical trip on Priceline for $200.00 less. I submitted the request for best price guarantee and my request was denied because Priceline offered a better cancellation policy than they did. So not only was is cheaper it also offered a better cancellation policy and for that they denied the claim pretty unethical if you ask me. Please read their reply below.
(((((((((((((Dear Expedia Customer,
Thank you for contacting us about your Best Price Guarantee claim for your package reservation.
Your Best Price Guarantee request does not meet the criteria established in the terms and conditions:
“The Best Price Guarantee is available only for exact itinerary matches, for example, applicable refund policy and the exact same dates and times of travel or service as booked through Expedia.com."
- The refund policy on "www.priceline.com" is not the same as your booked itinerary.
The cancellation or change policy on your itinerary states, "Cancellations or changes made after 12:00 PM (Central Daylight Time (US & Canada)) on September 24, 2013 are subject to a hotel fee equal to the first night's rate plus taxes and fees. Cancellations or changes made after check-in on September 27, 2013 are subject to a hotel fee equal to 100% of the total amount paid for the reservation". Meanwhile, the cancellation policy on "www.priceline.com" states, "For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, September 24th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, September 24th and noon on Friday, September 27th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, September 27th)."
You may review the Best Price Guarantee terms and conditions at "http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg".
If you believe this decision is in error, please attach the necessary documentation that refute the missed criteria listed above and forward this e-mail to "firstname.lastname@example.org".
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-5453638.
Thank you for choosing Expedia.
Expedia Customer Service Team )))))))))))))))))))
Anyway after arguing for 2 hours, it wasn't about the money at this point, I finally was transferred to a manager in the US who still would not honor the guarantee but did cancel and refund my entire booking.
Way to go Expedia
When renting a car through this company be very careful about what you really will end up paying: the amount they quote you will be a far reach from the final cost particularly if you are renting at an airport-insurance, taxes and surcharges are common add-ons by the rental company and expedia makes no effort to tell you this. Also the rental companies charge an exorbitant price for any gasoline they may have to add to return your tank to full. It's cheaper to rent directly through the rental company!
Lapdlapd11 found this review useful
I searched for Hotels in Brooks, Alberta and Expedia.ca jumped up. When I looked for vacancies and rates, I found three rooms that I liked and so I asked to reserve them. Expedia asked for a credit card to confirm the rooms (there was no indication that I was paying for the rooms at the time). When we got to the Hotel, the receptionist said that I had already paid for the rooms through Expedia! This would have been sort of okay, except our business trip ended four days early and so we checked out. The Hotel said that I had to contact Expedia for a refund and an invoice for the room charges! Expedia at first would not give me a refund. After threatening them, they called the Hotel and started negotiating the refund. But, I did not call back to ensure that the refund negotiations were continuing ... they weren't. What kind of system is this? I think it is very close to fraud what they do with Hotel reservations. I will never-ever use Expedia again for anything.
Lapdlapd11 found this review useful
I booked and paid for a Premium Economy flight with Expedia. The ticket arrived via email showing economy status.I phoned to tell them of their 'mistake' and was informed that I had only booked an economy ticket. I explained that I wanted to travel the day before and by the time (2 Mins) that I had got through to the payment screen the quoted price had increased by over 200 pounds. I went back to the website, changed the flying day to the following day, original price quoted, and quickly booked before the price could change. 3 calls later, hours on the phone, being told it was MY fault for contacting them half hour after they had paid the airline (this was within one hour of receiving my economy email tickets). I have been offered the opportunity to cancel for one hundred and fifty pounds or upgrade to a service that I have already paid for at the cost of three hundred pounds.
Why is this ridiculous company still in operation? Do not use Expedia, they are expert scammers.
Esther Lian found this review useful
Absolutely awful experience. Trying to book a hotel room, and was on the phone for 20 minutes before she informed me that the reservation was unrefundable. The next ten minutes were spent with her transferring me to customer service (wait, I wasn't speaking to customer service?) and then waiting for that person to "review the policies." I finally hung up and called the hotel directly - they were very nice and helped me cancel the reservation. Plus, the first woman took so long telling me about all the amenities and great rates I was getting that the room booked up one of the nights. I used to work at the front desk of a hotel, and so am quite patient with the spiels that I know the employee has to give. But, this was exceptionally bad.
Esther Lian found this review useful
Just tried to contact Expedia to have them help me with a modification to my trip. What a joke that was. I spoke to a call center person from a foriegn country that told me that they would not help me at all. I am an Expedia VIP custome (according to them) and they treated me horribly. By the way I called the hotel directly and they took care of my issue with no problem and at no cost. Expedia service SUCKS!!!
Esther Lian found this review useful
We got an email from them that Dutch Antilles Express, the airline they provided for our trip to Aruba, went out of business. We were told to contact our credit card company to see about a refund. After spending 2 hours on the phone, all we got out of Expedia, was that they would refund our cost of insurance: $118.00. We're now out $1000. Expedia sucks!
Esther Lian found this review useful
- They do not care what you write to them and simply click on text template 1,2 or 3.
- They do not comprehend what you write to them. Anything more complicated that "this is an egg" will not make it into their brains
- They screw you over by over-selling - "unpublished rates with up to 40% savings" means you get a price a Dollar below the published rate. Don't fall for their false advertisements!
My family booked a cruise with another family using Expedia. I Sp with Kim Temberton and she was sooo sweet on the phone and told me we will get $300 onboard credit to use on the ship if we book w them. I also told her we wanted to have adjoining rooms with the family we were vacationing with. She said "no problem" and that she will make sure of that. Well...turns out , the onboard credit is only $75. Plus, not only did she not put our rooms adjoining, but we are on 2 different levels of the ship!! I called Expedia and told Gary (supervisor) and says he listened to the recorded conversation between me and agent Kim and that he did not hear Kim tell me about the $300 credit nor did he hear me ask for adjoining rooms! TOTAL LIE!!! I know what was discussed and I asked to hear my recording and he said I'm not allowed!! They make things up just so you buy from them..Beware!! DO NOT BE FOOLED BY THEM PLEASE!!
We booked and paid for a hotel in Pacific Grove California. We received a confirmation and even a reminder that the date was coming up. When we got to the Sunset Inn, the hotel clerk , Barbara was terrific but told us they did not have any reservation in our name. She told us that it was not unusual with Expedia and it had happened several times before. Barbara found us another hotel. I called Expedia to ask for an explanation and a refund and all I got was Kelly who kept telling me " no problem ". Kelly was in India and I told her there was a problem. She refunded my money but never apologized or offered any solution. I have contacted Expedia 3 times for an explanation and have received nothing back. Never Again!!!!!
We had a booking with stops in multiple cities made through Expedia. A couple of days before a flight we got an email saying our next leg was cancelled. That was it - cancelled. No other travel options were offered. It took 4 hours on the phone to sort it all out which was time that was hard to set aside for something that should not have happened but particularly so when travelling for business. Expedia's customer service person was not able to call the airline in the country we were in and the information they had provided to us was not enough for us to deal effectively with the airlines on our own. The problem was eventually sorted out as the flight was not cancelled. We were cancelled as Expedia apparently booked us more than once on the same flight which understandably led the airline to cancel our booking. Bottom line: don't trust Expedia! Book directly with the airlines.
I booked 2 tickets on Alaska Air through expedia at 11pm. Both the website and the airline quoted the same price at the time of booking. The following morning I had not received confirmation of the booking so I called. Finally got through and they promised to send the confirmation which arrived later that morning. The price they charged was $320 more than when I booked. I went back to the Expedia site and the price was still as the night before as was the price on the airline site. I called Expedia and got a complete run around. Twice got through to a supervisor and twice was hung up on. Finally at the third attempt and three hours later a supervisor told me that they had screen grabs from my booking sequence showing the price they charged was correct. B.S i thought and asked them to email me a copy of said screen grabs. They said they would. 2 days later I still have not received them.....
The call centre must be completely unmonitored - If your problem is at all difficult they just either hang up or put you on hold and never come back - the company debits your credit card as soon as you book but if there is a problem the only contact is a call centre in what sounds like India - This call centre is full of Liars and laggards- I rang and rerang spending a total of 4 hours 20 odd minutes over 9 calls spread over 2 days before I eventually gave up and bore the loss - DO NOT USE THEM
I used Expedia a few years ago for some vacation packages and they were a great company to deal with. They have changed, probably because they have now outsourced their call center employees. I booked a vacation package with them, purchased the travel insurance, and then had to cancel. They refunded the hotel and car and gave me a flight credit on my next flight. When I called to reschedule, I was on hold for an eternity. Then one person was able to deal with the flight credit, but I had to be transferred to another to book the hotel and car which entailed more hold time. If you get annoyed with the rep for anything, they hang up on you ON PURPOSE and you have to start all over. This happened several times. The kicker is, you don't save money going through them or any other third party agency. We used our flight credit because we had to, but decided to go on our own to book our hotel and car. We got a BETTER rate and better accommodations than going through Expedia, and we can cancel if necessary without loads of red tape.
I booked two airline tickets with them about a week ago. During the booking Expedia system indicated that I have a title in front of my name. I tried to remove it, but it did not go. I booked the flights, and only a week later (when Expedia did not charge my CC for the airfare) realized that because of the title that Expedia added to my first name, my first name was not spelled correctly. I called them to rectify the problem. I was on hold for more than an hour, and was at the end told that because my first name is misspelled, I will have to cancel my airfare, bare the burden of cancellation fees that the airlines will impose on me and buy more expensive tickets if I still want to travel to that destination. It ended up that all this circus is my fault. So, I went ahead and called the airline, and they actually helped me fix the problem without canceling my reservations. Believe it or not but the airline agent was nice and quick. The airline put into their system that my name is not misspelled, and that the first two letters in my first name indicate a title. The problem was fixed just like that. And then I called back Expedia to let them know how to assist other customers with the same problem....and they told me that....oh, yes the title in front of your first name does not mean your name is misspelled. Outrageous customer service!
I made a cancun reservation for 3. They charged airlie tickets twice which is $1711 each time.
I called and spoke to American Airlines and AMEX and confirmed that they charged twice and only Expedia can reverse this reservation because they made it.
I spoke over 10 people, representatives supervisions. Non of these people helped me and kept saying they did not charge on my credit card. I replied "Wow, you did not charge and I still have itinarary. Then, it is free vacation?" and he said "Congraturation!" and showed me attutude. Since he could not find the transaction with my credit card number, he told me to call banker to check. Why I need to call my credit card company and whether I paid with right credit card? Anyways, I called AMEX and we did conference call and confirmed that my credit card was right and they charged twice. Then, Expedia rep hung up.
What a nice service???? Both of AMEX rep and I was shocked.
Anyways, I'm still calling to Expedia and on hold over 5 hours.
Finally, The supervisor, Chris told me that they made only 3 tickets on the system and I begged her to go to www.aa.com and check how much they charged. I told her "please' 3 times and she replied thatever she wants to say and hung up.
Danm Expedia. What a nice company!!!
I have spend approximately 6 hours on the phone, mostly on hold with EXPEDIA ARILINES to find out that the credit of almost $2000 that I had with them for a canceled trip could not be used like they had informed last year when I canceled my trip. Apparently there is not a damn thing that they can do about my credit and I have to deal with the airline directly which I have now been on hold for at least 15 minutes and not even heard a single freaking person. I have been a member of EXPEDIA AIRLINES since 2008 and i do not understand why in my freaking mind i kept doing business with them, they never have a clue of what they are talking about, they always give you wrong information, and some of them are extremely rude and have no consideration for clients what so ever. For example apparently the number they told me call for the airline company is the wrong one and now im on the phone still trying to figure this out because EXPEDIA AIRLINES is the wort company I have ever dealt with. please there are many other companies out there and as a friend I would like to ask you to not have your business with them. feeling EXTREMELY FRUSTRATED.......
I was trying to get information on a package
deal. I pushed, flight and hotel information. The darn thing kept adding a rental car! I would resubmit and it would tell me OOPS
something us wrong try again. After 3 attempts
I gave up, if I am having this much trouble in
just trying to get info. I figured I would really be screwed if I needed help.
After reading so many complaints I can see why. Thanks for honest consumers who tell
their experiences and warn others!
Called Expedia phone number to get seat assignment and boarding pass since Asiana would not let me do it. Agent spent 5 min telling me three times (exact same words were used) that her computer does not let her do that. HOW AM I SUPPOSE TO TRAVEL ON THIS TICKET TWO DAYS FROM NOW I asked her. No answer or pondering that question. She tried to start again on how she CANNOT help me. I ask for a manager. I am waited 5 min for her supervisor to come to the phone. Ms. Journey came on line to repeat how they are paralyzed to do anything else for me after I coughed up over $2000 for the ticket. Has NO absolutely NO regard for how I am suppose to travel without a seat assignment. This is the worse web site and I recommended No one to use this service!!! She specifically said she is NOT allowed to make a phone call to Asiana to make it possible for me to get a seat and a boarding pass so that I can travel in two days!!!! Not interested in helping a over $2000 transaction after you got my money. I Do not recommended buying tickets thru Expedia. IT is my first and LAST time. Whether you fly or not is of NO concern to them!!! Can you imagine buying an appliance for over $2000 and having someone tell you they really don't care whether it starts or not?
Recently had an issue with a hotel that I booked through Expedia. Then last weekend I had an issue with a car rental place through Expedia.
Long story short, I didn't save a dime. In fact, I could have gotten cheaper rates if I had used the companies directly. Additionally, when I had an issue, both the hotel and the car rental company said to speak with Expedia. Expedia said it was the hotel and car rental company's fault. Like two dopes pointing at each other to escape responsibility.
Who needs it. When my flight got cancelled last weekend, I didn't speak with Expedia, I spoke with America. There is no need for travel agents anymore. The only benefit that you get now, is that Expedia stores your personal preferences.
After my last two experiences with them, I'll never use them again. Whatever convenience using their service brought me, was paid for many times over in $$$ and frustration.
I unfortunately booked a trip to Boston last Nov but had to cancel due to business commitments. I will never use Expedia.ca again. I suppose if nothing goes wrong and you don't need help Expedia would be okay. But if you need help don't look to Expedia to help you out! First you wait on line for an hour then you get someone who can hardly speak english. I don't understand how they can stay in business, I will never use them again! My travel agent looked after my visa and gave me personal service at the same price! So long Expedia, I forgot how to spell that! So bad!
I tried booking through expedia.com and the browser kept changing the dates after I hit confirm. It did this three times, so I called them to notify them of the mistakes. The young lady with expedia stated she was having trouble making the changes and when she finally got it corrected, it changed the price which was much higher. nearly 45 minutes on the phone and she could not fix the issue, so we advised her to cancell all the reservations. I immediately went down stairs of the current hotel we were staying at and cancelled online before the 4pm deadline requested by expedia.com. Apparently she only cancelled one, because I saw two charges on my account. A partial refund was issued for the two bookings. This was discovered when we got home and I checked my charges. I called expedia immediately on 7-20-13 @ 1150 pm central. The lady stated she observed that I had made the appropriate cancellation and she would have to contact the hotel to see if they had charged for one day before she would issue the cancellation. After the hotel told her it would take an hour and expedia would have to check back. I advised that I received a cancellation email from expedia before the 4 pm deadline so I did not see the need for me to wait for my refund. After an hour and 10 minutes the expedia rep. states she can not see the cancellation time and I have to call corporate office after 5pm on a sunday. I stated that no one works at the corporate office after 5 pm on a sunday and I needed her name and the case number and I needed to speak to a supervisor. After waiting 40 minutes longer on hold I finally spoke to a supervisor who stated that she could see the time I cancelled and that it was 4:20 pm eastern time. When I stated what time I made the reservation the rep stated I made the cancellation at 12:43 am. When I asked if she was sure she stated "thats what I said". I then advisd here that it was incorrect that I made the reservations at 12:30 pm and cancelled them approxiamtely 40 minutes later because I was on the phone with their representative. She then stated that she was mistaken and I would have to contact the corporate office, because they did not have the authority to make those changes. I then asked for the number and she refused to give it stating I would have to contact them today at 5:00 am pacific time. I am going to call them tomorrow and if they do not do the right thing I will file a formal complaint with the better buisness bureau and reverse the charges with my bank which will be given a copy of the e-mails that expedia sent me with the date and time. Even then I still cancelled hours before the system sent the e-mails. No matter they are in the wrong and waisted over two hours of my time and I am mad. Trust me I will never use them again
Several days ahead, I made a motel reservation for myself, my husband, and our daughter. I specified ground floor, since my husband (81 years old) does not balance as well as he used to, and I (73) have much difficulty on stairs. We arrived at the motel to find that they had no record of our reservation, for which I had printed out the specifications and the reservation number. The front desk clerk told me this was the third such incident this evening. Being too tired to look for another motel, we accepted the only room left, on the second floor, with one bed; the motel personnel brought in a roll-a-way bed and discounted our rate. Our daughter was able to assist us up the stairs and carry our luggage. We certainly won't ever use Expedia again!
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