Reply from Expedia
[REPLY]
- Reviews (150)
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- Leigh Hamilton
- Bear, US
- 1 Review
They tried to rob us!!
We tried to book trip on line and when we submitted it they said to call customer service. When we did then it was 14$ more. Mad but still booked. Two week later I looked at confirmation that said check on flight confirmation in 24 hours. My fiancé checked and the flights that we upgraded at 209$ pp were changed to get us to Vegas at 945 pm!! We upgraded so we could get there and get wedding license. Called customer service and the agent kept trying to charge us to change flight. They changed OUR flight, not us!! After an hour on phone we finally got a manager that speaked English well. Finally we added another night and got better flights for 130$. I would never use Expedia again. Bookit.com is the way to go! We even paid for can to and fro airport that they " didn't see". They tried to ruin our wedding!! NEVER again will I or anybody I talk to ever if I have anything to say about it!!
- Jason Bowden
- 2 Reviews
They lie about fees and demand more money.
I used priceline a couple of times then I booked a trip through Expedia more than month ahead of my sisters wedding in Hawaii.
Bad mistake. They charged fees when they advertise none. I paid them...
But, After a couple of weeks they requested more money to confirm my already booked and paid for trip. A $800 ticket became $1600.
How is that legal?
Then they cancelled my trip when I refused but made me wait almost a month for a refund.
I tried to explain this was my sisters wedding but found no one who had a heart.
These guys should be investigated. If this wasn't criminal then I don't know the definition.
Called Priceline; explained the situation...they booked the original itinerary. For just a few dollars more....but all at the last minute. Saved me more than $700.
- 2903Nrhs
- 1 Review
No better than a thief.
I had a trip for $ 464.00 last Labor Day (2012) and my Dad was very ill (passing at the end of Sept) so I had to cancel the trip. I have booked through Expedia in the past and when I cancelled I understood that I had one year to rebook. I did not know it was from the date I had booked the original ticket, I thought it was from the date of the trip. I was informed today that it had expired and my $ 464 was in their pocket. I will NEVER use this service in the future. This company has stolen $ 464.00 from me and did not have to do anything to earn it. I work too hard for my money to give it away and don't feel that there should be a time limit on you using your own money before the company steals it.
- Caitlin
- 1 Review
Worst customer service, incompetent staff
Tried to rebook a domestic flight 5 days before takeoff. Prepared to pay for charges etc to do it. Sounds simple right? I even went to the trouble of ringing the airline first, and confirmed it wouldnt be a problem.
Rang expedia. 48 minutes later, was told by a customer service person, that it couldnt be done. I told her that was not right, because i had spoken to the airline in the previous hour. She told me i was 'not listening to her' and when I asked to speak to her manager, was told 'my manager will just tell you exactly what im telling you'. She then left me on hold until i hung up.
I sent a strongly worded complaint about the way I was treated. i explained that I was rebooking to spend time with a gravely ill family member. I was responded to with a stock standard apology and a $50 voucher for future travel (with a handful of caveats which meant I would have to spend a few hundred dollars to be able to use it).
I wouldnt recommend this company, even to my worst enemy. Expedia is a joke, but the consumers suffer as a result. Rude and incompetent customer service staff should not be tolerated by anyone, let alone paid for!
- ivy
- 1 Review
Worst customer service
Avoid calling customer service at all costs. It took 90minutes to cancel and rebook my flight from New York to London. The return flight came back at a different airport - even though I told the agent this many many times she still could not find the flight and when I told her to put her supervisor on he said "Oh, she got confused because it's a different airport then your departure". When I told he I told her this many times he was not apologetic in any way. This was after having the same problem with another attendant until I got disconnected somehow and had to start all over again with a new person - so I actually spent about an hour telling both of them "I am looking right at the flight - it returns at a different airport." It was so bad that I will now use expedia as a last resort.
- MarithHicks
- 1 Review
Worst Booking Experience EVER!
I'm so angry with them, I can't even type this review properly! Total incompetence! Total inability to communicate! They never get what you want correctly --- they always repeat it back wrong: " I want either 2 double beds or 1 double + a sofa" --- "Oh you want 2 double beds + a sofa?" NOOOOOO! Agents don't even speak English well enough to get your email right! They can't send an email of my booking no matter how many times I call back and phonetically spell it to them! They make you pay in advance, then when you finally get your confirmation (they had to fax it to me), it's WRONG!!!! They LIE about what they book, but it's too late 'cause you've already paid for it --- no refunds or changes! Expedia is HELL on Earth! Now I really need a VACATION! STAY AWAY FROM EXPEDIA!!!!!!!
- Tina
- 1 Review
Long hold time! Ridiculous cancellations fees!
Purchased cancellation insurance, but to cancel you have to pay 250.00 per person plus the difference in airline price. It took 40 minutes on hold for them to tell me this! Ridiculous!
- Frequent Flyer
- 1 Review
My reccomendation would be to avoid Expedia at all costs
Expedia has terrible customer service. I have made more than several bookings with them in the past online and they have all been fine... BUT! I recently had to call customer services with my recent and current travel booking as there were certain requirements that required me to speak to a customer service representative as the options weren’t available online. I would strongly advise all to avoid Expedia as I am still getting the same problems two weeks after the initial booking which I was assured were corrected on several occasions. Apart from the poorest customer service I have ever experienced I had passenger names spelt wrong and wrong titles were given - Mr instead of Ms, etcetera. Three out of my four passenger bookings were incorrect.
- Shane Colby
- 1 Review
Deceptive Marketing Practices
I just received an email with a fantastic subject line that said there's a Free Trip Giveaway yet there was absolutely no mention of the giveaway in the email. It's just a list of hotels, packages, and cruises. Definitely feels like an attempt to deceive just to improve some silly marketing metric. I'll book elsewhere...
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- Hannah Aubut
- Montreal, CA
- 1 Review
Sketchy customer service - lack of policy knowledge
Because I was in a international long distance relationship, I used Canada often to travel to and from Montreal, Quebec and recommended them to many people because of their cheap plane tickets. However, I had never had to deal with their customer service until recently. When I booked a flight, a made the mistake of booking it with my married name instead of the maiden name, which is what is on my passport. When I called to correct the mistake, it was a nightmare. Basically the agents I dealt with were misinformed, hard to understand, and not knowledgeable about airline policies. The airlines was telling me that they couldn't touch the reservation since it was booked through Expedia, but that name changes under my circumstances were permitted and all Expedia had to do was follow a certain procedure and my name would be changed free of charge (the procedure was very simple and easy to access on their website). When I called expedia and told them this (I even read them the airline policy!), they 'called' air Canada to verify and ended up telling me that they wouldn't do it and that I would have to cancel my reservation and book a new one under the correct name. All in all, it was going to cost my quiet a bit to travel at the dates I had planned. I broke down and started crying on the phone. Eventually I just hung up and had to breathe. I called Air Canada back and their agent was helpful. They helped me find a cheaper flight to book and told me to call Expedia back and cancel/reschedule. Since I didn't think I had a choice at this point, I called and talked to a booking agent. For once, someone was helpful. When he asked me for my reservation information he inquired as to why the name was wrong. When I explained he informed me that they could and would change the name on my reservation. It took them 5 minutes. I was on the phone for a total of 5 hours that day. I was cut off, put on hold, and belittles multiple times. I was distraught, emotionally drained, and very upset. Sure, I ended up getting what I wanted in the end but it took way too much to get there. I've book a total of 10 flights through expedia, and I will never do so again. I've also had a bad experience with their Insurance. Never purchase it. Ever.
Here is my story:
- Laurie F
- 1 Review
Worse than what I expected after reading others' warnings
Seems that I "cancelled" my cancellable hotel reservation at Crescent Suites in Waltham MA rather than selecting to "change" the date and I now am out more than $250 dollars. I had the reservation for less than 24 hours. Can this be legal? Expedia is trying to tell me that they cannot work with the hotel manager. Really? Then there is the amount of time I spent holding on the phone (one of the three calls lasted more than 45 minutes). No resolution of the issue.
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- Jenna Crowley
- Hollywood, US
- 1 Review
Beware of HIDDEN FEES before giving your payment
Made a hotel reservation over the telephone, non refundable then get the confirmation email telling about additional fee, $28 per night is a significant difference. Talk about beware of the fine print. VERY DECEPTIVE, will never book with Expedia again.
- Melanie E
- 1 Review
worst worst worst customer experience i have ever had
horrible horrible horrible.......still attempting to deal with them....and so many problems....they have NO IDEA what is appropriate customer service NOR do they care....on hold for hours.....no resolution of issues...and they keep sending me emails that make no sense....NEVER DEAL WITH THEM....NEVER!!!!!!!!!!!!!!!!!!!
- Gary
- 1 Review
Misinformed, Wasted my $$, Customer Service Non-Existent.
In summary, when I had to change a non-refundable airline ticket, the expedia rep on the phone let me know that the TOTAL charges, including the $150 airline ticket changing fee per person would be $630. When I got the bill it was for $998. I then attempted to contact customer support to rectify this issue and got nowhere. They seemed to think I cared about the technicality of their billing system when I clearly let them know that my frustration was with their employee that misinformed me into making a horrible financial decision. I could have easily just booked a new flight for much cheaper than the actual total cost of this ticket exchange.
Below is the email correspondence between Expedia and I, just to give you the direct experience of their lack of customer care.
*My Original Expedia Customer Support Comments: Regarding my upcoming flight:
I recently had to change my flight and was told that including the $150/person fee, my total cost was going to be $630 to switch it. When I got an email receipt, the total was over $990! Please tell me where the discrepancy comes from? With a charge this big I would have been better advised to book a new flight which would have cost less than $700. I am an unhappy customer and looking for some answers. Please let me know why this occurred.
Thanks,
Gary
*From Expedia Elite Customer Support:
Dear Gary,
Thank you for contacting Expedia about the discrepancies on the charges made to modify your flight reservation.
We apologize for the misunderstanding with regard to your travel purchase.
Our records show that you called us on May 09, 2013 to change your flight reservation.
You purchased a ticket that is reusable but non-refundable and non-transferable. United Airlines collected USD150.00 per ticket change fee and any possible fare difference when you rebooked your reservation for a total of USD317.50 per ticket.
When a customer changes his or her flight reservation, the amount he or she pays does not reflect on his or her itinerary. In its place is the price of the new ticket that was changed into.
Hence, we assure you that United Airlines only collected the amount of USD634.30.
We appreciate your patience.
Thank you for choosing Expedia.
Anakin
Expedia Customer Service Team
*From Me to Expedia Elite Customer Support:
Hello,
Thank you for the email, however this does not accurately address my concern. I am aware that United Airlines only collected $634.30 and that is fine. What I was email you for is the fact that your representative told me that the total amount I would be billed, INCLUDING THE FLIGHT CHANGE FEE was going to be $634.30, I even asked twice to make sure that was accurate. If you listen to the recording of this phone call you will hear what I am telling you.
The point is that if the total really was $634.30, it would be on par with the cost of a completely new flight. With the actual total cost almost reaching $1000, it would have been considerably cheaper for me to just forget about the original flight and book a new one-way flight. Please understand my frustration. I spent at least $300 more than I needed to based on your employee's misinformation.
I am a loyal customer of Expedia and I ask that you should hear my question, respond to my concerns and let me know what we can do about this problem. Thank you for listening.
--Gary
*From Expedia Elite Customer Service:
Dear Gary,
Thank you for contacting Expedia about your feedback on your changed flight reservation.
We regret that your experience with Expedia.com was not satisfying. Comments such as yours are read by numerous people within Expedia and help shape our policies and practices as we learn and grow.
We wish we were in a position to do more however; we need to comply with the rules and restrictions of your reservation.
Thank you for choosing Expedia.
Steve
Expedia Customer Service Team
- lumy
- 1 Review
Expedia hotel not as described and bad customer service
Very bad expierence !!
We booked a hotel room from Expedia. It was a non-smoking one-bed room at Super 8 near Riverwalk at San Antonio. We paid about $150 for one night through Expedia's "Unpublished Rate". However, when we arrived at the hotel, we found it is only $120 for the walk-in price. What makes things even worse, Super 8 told us that Expedia booked a smoking room for us, and there was no non-smoking room left!
We then contacted Expedia customer service, first they denied that we booked a non-smoking room. After we pointed out that we had a printed itinerary with us which specifically said non-smoking, their superviser asked us to drive to an airpoit hotel and pay another $80 for a non-smoking room! Can you believe it?? Of course we couldn't accept this offer, but they didn't even let us cancel the reservation!!!!
It is a really pain to deal with their custom service, as they don't want to fix their mistake and shamelessly asked us to pay for it. Their attitude was bad, too. We spent one hour talking to them and got nothing but disappointment. We will never use Expedia again and advise others to avoid them as well for their own interest.
- Debby
- 1 Review
Don't use Expedia!
Do not use Expedia to book a flight, ever. I know I will never use them again. I booked a flight for my daughter last night, and received an e-mail from them this morning saying the airline had cancelled my daughter's reservation. I called them immediately to see why, and was told that the entire flight had been cancelled and that my checking account had not been charged. I called the airline to make a reservation for another flight, and found out that the entire flight had not been cancelled, but the airline had no record of my daughter's reservation. I made a reservation for that same flight with the airline company, but then found out that my checking account had been charged twice - once for the amount of the ticket through Expedia ($300), and once by the airline for the reservation I made with the airline ($326). I called Expedia about being charged twice, and they simply did not care. I was told that it would take 72 hours for the charge through Expedia to be credited back to the account. The people at Expedia told me at that point in time that sometimes the airline will cancel a reservation that they (Expedia) made if the cost of the ticket has increased. So Expedia lied about why the reservation had been cancelled, and I wouldn't have even known it was cancelled if I hadn't looked at my e-mail account - they should have called and told me - my daughter could have shown up at the airport in two days and not had a flight. They also should have made sure of the price before taking my money, they should have made sure my account was not charged for a reservation that the airline company didn't have for my daughter, and they should have made an attempt to straighten it out rather than just telling me that it would take 72 hours and there was nothing they could do about it. Why would anyone use a company like this - I never will again!
- Mike g
- 1 Review
STAY AWAY FROM EXPEDIA
Okay,
Memorial day weekend comes
I have a reservation for a beachfront villa in rosarito mexico.
its my wife two children 6 and 12 and myself.
was planning on enjoying a weekend most of the time just bbq ing at the beachfront enjoy the sun and beach.
We get there...at this point we been on road for 5 hrs.
Just want to drop our luggage and grab dinner.
we get there and it turns out the rooms are full.they dont have room for us.
we are left out in the dark.
Villa manager says expedia does this to them alot they send people over knowing they are booked.
call expedia im on the phone for one hour + its starting to get dark.
reason i came here was "just" for the beachfront villa.
what do they offer?
To relocate me to tijuana "free at charge"
WTF???lol.man these people are the worse!i paid 380$ for a beachfront villa for two days .
Now they want to send me to a crummy hotel in tj for the same price.??
thats crazy
all they offered was a 100$ future voucher(why would i ise expedia again?)
And 25$ discount."if" i relocated.
i just asked for money back which is all they did.if i wouldve chose relocate i wouldve been left out in the dark in tj which is a bit scarier.
Expedia left me out in the dark in rosarito mexico ONLY REASON I WENT WAS FOR THE BEACHFRONT.
Everything on strip was booked had no choice but to drive back home
Ruined our get away
Ruined my wifes bday which was the 26th
all i got was my money back and shit it still hasnt came through
Just got a email stating it will within 7 days.they cherged me 380 $ as soon as i got room.money back takes longer what a joke of a company
DONT USE EXPEDIA
THEYLL LEAVE YOU OUT IN THE DARK
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- Michelle Amor-Plasko
- Kelowna, US
- 1 Review
Almost ruined my vacation!
There was a party of 3 that we booked from Kelowna to New Orleans roundtrip . I did not get on the flight from Kelowna due to a expired passport. I contacted Expedia to change my flight to the next day out of Vancouver. I was put on hold for 40 minutes and then disconnected, i called back and the next agent had not information about my issue and so I held for 30 minutes and was then disconnected again. I called again and held for 60 minutes to be told that all my flight to and from were cancelled as soon as as I didn't get on first flight and the other 2 passengers flights would be cancelled back from New Orleans.They then told me they could book me one way flight from Vancouver to New Orleans the next day for $1100. I said no thanks and called United directly and found out that none of the remaining legs of the flights had been cancelled for any of us. I gave up trying to work with Expedia and just drove to Seattle to meet the next leg of my flight. What a nightmare, I will never use them again and I will tell everyone that I know to never deal with them
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- Lauren Chamberlin
- Glendora, US
- 1 Review
WORST CUSTOMER SERVICE. Ever.
ZERO STARS! Expedia is by far the worst company I have ever worked with in terms of customer support. This is the first and last time I will EVER book with them, and I will be passionately deterring my friends from making the mistake I made. I had an issue with a double booking for my honeymoon - $1200 tickets - the flight was booked twice so the airline had two duplicate passengers, which I feel warrants a refund. I have now spent well over 15 hours on the phone since the beginning of April, the first 6 of which were spent re-explaining my situation and request because they had no "record" of my initial contact. After some diligence they managed to get some of their memory back, but still no refund. They have "called" American Airlines a number of times (although I could not be conferenced in on the call)....asked if I would like a call back and NEVER received a call. Then they said they attempted to call me and that I did not return their call, and that I would now have to pay an additional refund fee since an alleged waiver had expired (I have never seen nor signed nor agreed to a waiver). I am still on hold awaiting the final resolution....SUFFICE IT TO SAY, WORST COMPANY I HAVE EVER WORKED WITH.
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- Annie Durbon
- Wilmington, US
- 1 Review
They will leave you STRANDED
My girlfriend booked a 2 bedroom suite through Expedia at the Residence Inn Mariott on The Mag Mile in Chicago, IL. She received a confirmation email stating the hotel room was reserved. Upon arrival at the hotel, we were told there was no room reserved under that name. At this point, the hotel was all booked. Not to mention, majority of the rooms downtown at all the hotels were booked. So, 5 young ladies were stranded in the streets of Chicago with nowhere to go. We called Expedia, and sat on the phone for over 2 hours with them. Expedia did not offer any sort of assistance. We even offered to pay for a room in our price range and they cover the difference for a comparable room. They were not accommodating at all. We had dinner reservations and a concert to attend, and missed out on both because we had to search for a hotel. We were able to find a hotel with one room available that had two small beds. Not very comfortable for a group of ladies. Someone unfortunately had to sleep on the floor. If Expedia would have followed through with our reservation, everyone would of had a comfortable sleeping area. The Residence Inn stated that they have been having problems with Expedia booking the rooms at the hotels. This is absolutely ridiculous. Especially to leave 5 young ladies stranded. How does a large company like that not offer any type of accommodations??? I used to book through expedia for all my travels, they have lost my business.
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- Mars Candy Pirates
- 1 Review
The lying, giggling phone rep
Tried booking a trip to Europe through Expedia, but it failed with an unexplained error. I called their customer service and they said they were unable to complete the transaction. I looked at my account and I saw a pending transaction for the amount of the trip. The phone rep told me that it would take them 72hours to remove the charge and by the time that was done the price would have gone up. She informed me that while I was on the phone (40min) the price of the package had gone up by around $40. Quite plainly this was a lie. I was on their website at the time of the call and saw that the price had not changed. After 48 hours I see that the price of the package has not gone up by a single dime and the charges are still on my account.
At the time of the call I asked if there was any way to get the charges removed faster. It is not exactly convenient for me to have a pending transaction of several thousand dollars on my account for 72 hours. The phone rep told me (barely withholding herself from laughter) that I would need to dispute the charges with my bank. I asked if they could make a merchant call to the bank and let them know of the error so this might get done faster but they just kept giggling in the background. I thought they taught you how to use the mute button at call centers but I guess things must work differently in India.
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- Amir Parstabar
- Los Angeles, US
- 1 Review
Limited costumer service and on the phone for over an hour.
Due to American Airline glitches, my flight is delayed which would make me miss my connecting flight. I contacted American Airlines and after 50 minutes on hold, they told me that they could not make any changes and that I have to contact Expedia. After contacting Expedia and the guy on the line asking me my problem 5 different times and repeating "I understand" over and over again, 1 hour and 20 minutes into it, I'm still on hold because he is telling me that he has to contact American Airlines to get permission. Still on hold as I write this review and my entire travel plan is about to go to hell. It's been 30 minutes since the guy told me that his supervisor was about to get on the line with me.
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- Kerry Clayton
- 1 Review
Expedia operates a biased review system
To all Expedia customers - you need to be advised that Expedia are operating a biased review system on their website. I have twice tried to submit a review and they are refusing to publish it - presumably because it contains negative information about the hotel. The only review 'rule' that I can guess has been broken (they don't have the courtesy to advise you what the problem is) is that I have referred to personal information in terms of my husband having had an accident in the hotel spa- but this does not explain why I read another reveiw for this hotel where a personal story and great service has referred to (someone visiting and their partner broke a limb while staying there/the staff were wonderful etc. etc). It seems it is fine to cite a personal story as long as it is positive - but if it is negative Expedia censor you. Funnily enough, I will not be using Expedia again after this experience and I advise you to avoid using them as well!
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- Mary Lou Fuller Everhart
- 1 Review
Arrived in Hawaii and could not stay in hotel I booked and paid for through Expedia
I booked my plane fare and the hotel room for the first night of my stay with Expedia. There were three of us traveling to Hawaii.We only needed a room for the first night of our stay. Expedia recommended the Aston Beachside in Waikiki. I was told that it would accommodate 4 people. I also paid for a flower lei to be waiting at the airport when we arrived.
When we got to the airport, my two friends who ordered their leis had a representative meet them with their beautiful
Flowers. Mine never showed up. We left the airport and arrived at the hotel where we were told right away that we could not stay as their rooms only accommodate 2 people. I asked for a refund and was told that I would have to take it up with Expedia . The manager then found another place for us to stay. It as more than the room I had booked through Expedia.
When I called to complain to Expedia I was told that there was nothing that they could do about it. I have used them in the past but will NEVER use them again..
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- Amanda Reed
- Kitchener, US
- 1 Review
Horrendous from beginning to...? (it's not the end yet)
The several faxes/ e-mails I've sent to Expedia since yesterday:
Yesterday I tried to book a trip Chicago with my Visa DEBIT card. In Canada, it is a debit bank card that allows us to make online purchases. At the end of my booking, I was informed that the order would not be processed and I assumed it was because it was a debit Visa, not a credit card Visa. An hour later, I noticed on my online banking that Expedia had withdrawn $919.40 from my BANK ACCOUNT.
I was on the phone last night several times and spoke to several people. I was on hold for a total of 78 minutes. NO ONE would listen to me and kept insisting it was just a credit card authorization. It was NOT. Your company physically removed that money from my bank account which I absolutely did not authorize you to do.
Your customer service reps are rude, spoke over me and yes, I was angry, however, putting me on hold and not coming back is unacceptable. If one of them would have just listened to what I said, I may have been more successful in explaining my issue.
The "authorization" does not need to be "dropped", I require a REFUND back into my bank account of the money, and I want that money returned immediately.
This is the worst experience I have ever had booking a trip.
DO NOT USE THIS COMPANY!! I have no trip and they have $919.40 of my money!
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- Scj Poly
- 1 Review
RIPOFF ALERT!!!!!!!!!!
RIPOFF ALERT WARNING WARNING WARNING WARNING WARNING
My wife books reservations at a hotel in California through Expedia. We enjoy our stay and when we check out the clerk hands her a receipt that is $200.75 less than what she paid Expedia. She just got off the phone with the Expedia manager and he tells her that she was not supposed to see that receipt and that Expedia will not credit her the difference. Expedia's website states their so called low price guarantee if we find a cheaper price they will credit the difference plus give us a $50 voucher. They say they will do nothing. We will seek a higher authority to resolve this ripoff scam. We feel this is Internet fraud!
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- Anand Devasenan
- 1 Review
Very bad during emergency they screwd.
I booked a ticket using expedia it was in progress and it said the status was booking confirmed ticketing in progress. I waited for ticket and i called the customer service.
They said they are facing problem with the credit card i used i checked with the bank the bank advised me there is no problem with transaction. then they asked me to talk to airlines, but still no use. After some hours of talking and asked me to wait some time to confirm., they did not called me again i called them they said the request didnot went through and my booking is cancelled. No courtesy no customer service.
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- Claudia Astegiano Lysengen
- Huntington Beach, US
- 1 Review
Package with Vegas show tickets is a scam
Purchased a package including complimentary show tickets but was not informed the tickets had to be reserved within 72 hours of purchasing the package. Called Expedia when we got to Vegas and rep said voucher is still good. Cannot get tickets because MGM Resorts is telling voucher is expired and the issue is with Expedia. The MGM rep told us this happens a lot. Called Expedia back and the rep did not know how to handle. When we asked to speak to a manager, we were put on hold and then hung up on. Beware! Never make your buying decision on these complimentary show tickets that do not exist. Someone should start a class action lawsuit to make Expedia accountable for this bait and switch marketing ploy. I will never use again!!!!
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- Samantha Carr
- Fairport, US
- 1 Review
DO NOT deal with this company!
All we wanted to do was book a nice vacation in Las Vegas. We booked our flight and hotel with expedia because they offered a great deal. We received an email no more than a week later stating that our flight had been changed. Now to clarify we choose this particular flight because we would've had a two hour layover which we wanted in case of any delays so we wouldn't have to go running for our connection flight. They changed our layover to less than an hour which we didn't want. We had purchased the insurance so we called expedia today to see if we could either change the flight or just cancel the flight part of our package completely. The rep placed us on hold to check something and we were disconnected. We called back and there was an hour hold time. We waited the hour time to get a call back. When we requested to speak with a supervisor b/c the rep we had talked to never called us back, the new rep placed us on hold. After about 15 min straight waiting on hold, they came back to say we would be connected to a supervisor only to be disconnected during the transfer. We called back yet again to only have another hour and a half wait time. When we got a call back again this third time, the rep said they would transfer us to the supervisor only to be hung up on yet again. The fourth time we called we decided to just ask for a supervisor to call us back instead of being transferred. A supervisor called back after about an hour and while dealing with him, and then being placed on hold, he hung up and never called us back. We decided to call back one more time and if Expedia didn't get our issue solved we were going to dispute the charges. We finally got someone from corporate on the phone and had them handle the issue for us. She then tried to justify why they didn't call us back because "they have so many customers". Is that a valid excuse to not call a customer back if there is a disconnection? I would say no. This is all just because we wanted to change a flight. Do not use this company if you value your time and do not want to deal with this aggravation.
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- Kevin Green
- Markham, US
- 1 Review
Worst Customer Service and Wrongful Charges to Card
As I type this, I am on the phone with their incompetent customer service department, and have been for 2 hours and counting. After trying to book a vacation package with them I was told that they pre-authorized the 2 credit cards that I wanted to book with. (One was a VISA Debit). I didn;t end up booking the package and decided to book the next day. I called back the next day and tried to book again. I was told I couldn't because I would have to wait 72 hours for the first pre-authorized amount cleared. Obviously they don't understand how travel prices fluctuate. I wasn't about to wait 72 hours to MAYBE get the flight I wanted and get it at the same price. So, it ended up that I wan;t able to book. Fine. The next day (today), I check my bank account, and over $1000 was debited from my account for a booking I NEVER made. I called customer service about the situation only to be hung up on 3 times and have EXTREMELY rude reps try to help me. Between all of my calls to them, I have spent over 5 hours on the phone with them (so far), and have no trip booked. This is the worst experience with ANY company I have ever dealt with. Don't bother with Expedia.ca. I guarantee you the worst experience of your lives. Don;t expect any problems to be handled in a timely manner either. Even if it's CASH being wrongfullly taken from your account.
- Tanith Martin
- 1 Review
VERY DISAPPOINTED WITH THEIR LACK OF SERVICE
I am so disgusted with Expedia and their lack of service. I was trying to book a trip yesterday via telephone and after being on the phone for over an hour I was booking the trip and paying with my credit card. After the operator took all of my credit card details and was processing the payment he told me that the price of the package had just gone up $400!! I replied by saying that "you where already processing the payment for the original quote and that this was ridiculous that you expect me to pay an extra $400 now after I have given you all of my details for the original trip". I then told him not to proceed with the payment as I wasn't prepared to pay an extra $400. I then checked my credit card online to find that Expedia had debited $900 OUT OF MY CREDIT CARD FOR TRIP THAT I NEVER BOOKED!!! I am so annoyed and have sent two emails that have yet to be responded to, and by reading the reviews on this website it looks like I will be waiting weeks for a refund!!!!
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- Jonathan Joseph Reddoch
- Provo, US
- 1 Review
Worst customer service I have ever dealt with
We booked a flight for a cruise. The cruise was cancelled (Carnival). My sister who had booked directly with Delta, called Delta and explained what happened. They waived the $250 rescheduling fee. An hour later I called Expedia and explained the situation. The first rep said they would check with Delta, She put me on hold and after five minutes was somehow on a brand new call from scratch with an entirely new rep. Explained the situation again and she refused to check with Delta, insisting on going with their formal written policy. I was transferred to her "supervisor" who made me start from scratch saying that I had given the previous rep "no information." By the time I finally done, the price for the flight I wanted to switch to had gone up nearly $200. No empathy, canned responses, unwilling to go the extra mile. Sill had to pay that fee for switching our tickets. Should have booked with a different company.
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- Lisa Masuoka
- Carmel, US
- 1 Review
Expedia should not be able to sale room upgrades if there is no way to guarantee the upgrade
I paid an extra $20 for a room with a water view in Chicago. When we arrived at the hotel, we were told there were no rooms with a view available. So basically I paid extra for the possibility of having a water view. The hotel manager was great and gave us a $50 gift card at their restaurant. But it just does not feel right that Expedia took extra money for a room upgrade and gave us nothing in return. I will not use site again.
- Angela Healy
- 1 Review
Expedia has fraudulent representations
I booked a room at Cleveland clinic to take my mother to a heart specialist. The date of our appointment changed and I called expedia to modify my reservation. The representative who answered spoke little English and I have to believe the call was routed overseas. I was told that the computers were down and that I would have to call back. Over a two day period, I called nine times and was told each time that I would have to call back. I explained that I was trying to modify the reservation by six o'clock and was advised that there would be no problem. When I finally was able to get though the next day, I was advised that I would be charged for that night and for a block of four nights even though we were only staying for two. I will never consider using this company again.
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- Lynne Jackson
- Los Angeles, US
- 1 Review
Buyer beware
I booked one of Expedia 'hidden value' rooms and selected (2) adults and (2) children. My room came back as either (1) queen or (2) twin beds. Obviously not enough room for 4 people. I then was required to pay an extra $30 to 'upgrade' my room to what I originally requested.
Customer service kept subtly blaming me for their system malfunction. "Did I select right", "sorry it's non-refundable". They did offer me a $50 coupon - but I'm all done with my travel booking so I'm not sure when I can use it. Plus I am forced to deal with them again.
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- Karen Gunther
- Coto de Caza, US
- 1 Review
Really bad experience
They changed my flight schedule and claimed they sent notification a few months after I booked my flight via email. I went to check my baggage costs and found a completely new flight, hours after the one I had booked. We have a cruise to board and all they said after hours of holding was that I could pay fees and the cost of a new ticket. I changed nothing, they screwed me completely without my knowledge. Beware and don't use company. I never will again.
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- Joseph Dufault
- Houston, US
- 1 Review
Worst Travel Experience EVER!
When I first made reservations I had noticed the return date was incorrect. I tried to call and change it. After waiting for over 40 minutes I had to hang up. I am a busy person, but I had it on my to-do list and called back a few days later. After waiting on hold again for along period of time I was informed that to change my ticket for the one day I would have to pay the $250 change fee plus the change in rebooking all my tickets. The price came up to $2000. I could have found a cheaper ticket just to buy a new one and informed the customer service representative. She actually suggested it and said she could search for another 1 way ticket. WOW. I paid the fee and simply bought a new return ticket. I called them back while in Brazil because I noticed that when they changed the return flight that they had also changed my connecting flight. I needed to land in Rio for a few days. The whole process started over, and I may again be paying at $250 change fee plus the difference in changing my whole reservations again. I WILL NEVER USE EXPEDIA AGAIN, and I highly recommend that no one else does either. This is the worst customer service I have ever experienced weigh ANY company.
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- Sandra Mosquera Davidson
- Philadelphia, US
- 1 Review
I have used it and it is pretty decent, their 24 hour cancellation policy rocks.
By mistake I booked my departure tickets and my return tickets for the same day. I was They allow me to cancel the return tickets the day after I booked it and they refunded the full amount. I was thankful about it. It saved my 300 dollars in changing fees that was almost as much as the ticket itself.
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- Sharise Johnson-Smith
- 1 Review
A RIP OFF
I purchased four tickets on Expedia.com and to my amazement found the tickets $55 cheaper saving me a total of $220.00. I called Expedia and they refused to guarantee their prices. Before using this website check out others I found the lower fare on Hipmunk.com and I am so angry that I believed Expedia was a reputable company. I will never used this site again and suggest a person research in depth before purchasing airfare, hotel or car rental from this company.
- Dmytro Petrushchak
- Edmonton, US
- 1 Review
It sucks
Talked to three guys ,they put you on hold and disappear .
Do not knot what they are talking about most of the time .
