I booked a hotel in London through Expedia.com last night for 4 nights stay, 2 deluxe singles (no breakfast included) - Best price guarantee !. Guess what, the next morning when I had more time to surf online, I found at least 5 hotels booking websites offering a much cheaper price for the same hotel same room type same traveling period PLUS breakfast included !!. I will never use Expedia.com again.
Unlike many reviewers, we actually had a good experience with Expedia. We used Expedia to book our hotel stay. United Airlines (which we booked directly through them) changed our flight time without informing us, so we showed up to the airport 4 hours earlier than we needed to and then missed our connecting flight when the now new later time was then an hour late getting to the runway. When we arrived in Houston the extremely rude United employee informed us there was no way we could get to Seattle (our destined location) that night, even though we had already paid for a hotel there through Expedia.
It's now 10pm of the night we were supposed to check in, I called the hotel and they said they couldn't do anything since we booked through expedia. So I called expedia and got to talk to somebody in about 5 min. They pulled up our booking, called the hotel we were supposed to stay at, and then called me back. They gave us a full refund for that night even though it was within the non-cancellation time block. They didn't have to, and we didn't expect them to, but they did. It was a very nice move by Expedia.com.
I wrote expedia.ca and email asking if I could use PayPal to pay for an international flight, and got an email saying I could. I went through the whole booking process and was on the phone with them for 2 hours and a half, to find out I couldn´t use neither PayPal nor my debit card!!!!!!!!!!!!!!!!!!!!!! I am furious.....
I booked a last minute trip to Vegas. We decided on going with expedia because their package included show tickets. It was difficult to get the show tickets booked. When I was in Vegas I tried again to get the tickets booked and again couldn't. So I called expedia to get help, boy was I naïve, after 20 minutes of the run around I was passed up to a supervisor, who told to pay for the tickets myself and fax the receipt to them and they would reimburse me, by doing a charge back to my credit card. So I did, and sent the fax that day from the hotel. I expected that if would take some time for the charge back to show on my credit and boy was I right, after a month and a half, still no charge back. I believe I was lied to, just to get me off the phone and expedia never had any intention of doing what they said.
So bottom line is Expedia does not honour their agreements and have no concern for their customers.
I took Expedia vacation waiver and unfortunately I had to cancel my trip. After cancelling I was told that the airfare would be kept as airline credit and I have to use that for my future use. So far so good. But when I tried to rebook using the airline credit. It was a horrible experience.
1. The moment you say you are calling for booking a flight ticket using an existing airline credit the call gets disconnected.
2. The customer care representatives have no idea about their own EXPEDIA policies.
3. It took 10 minutes for the line to be connected and they keep you on line for another 30 minutes beating around the bush.
4. Even the floor supervisors do not know the exact information. I was told that for reissue of ticket with the existing airline credit I have to pay $150 airline fee and for reimbursement ( since I have an expedia vacation waiver), I was asked to contact an insurance company. When I asked why should I? I took the policy from EXPEDIA then the supervisor was beating around the bush.
5. When I called another supervisor he told me that EXPEDIA would be reimbursing the money.
6. I spoke to clauria, myrtle, and Mary. supervisor (SPENCER, Emp no 013467). Finally the one who resolved the issue is jordyn - supervisor, agent sign - av1.
7. After booking the ticket again with airline credit I called today for finding the refund status of $150 fee charged. Then again the SAME STORY STARTS................. This time it is the supervisor Virgie.
Oh My God............
I booked a night in New York for 4 people through Expedia for 2 double beds only to arrive at the hotel and be told that we could only have a king bed and it was booked out. I called Expedia to complain and they said that in my booking, I requested for 2 doubles... Who in their right mind would book for 2 doubles wanting a king. I told them that their website was misleading and they should rectify it... I did not get an apology or alternative and wasted 30 minutes of my time and would have wasted more as they were just trying to frustrate me by not hanging up. Worse experience ever - so use something else..
Expedia misleads between booking and confirmed booking; showed up at hotel and it didn't have my reservation despite that Expedia booked me (I was stranded); I called Expedia and was placed on hold for over an hour, hung up on a couple of times, supervisors were as bad, reading from a script and being totally unresponsive or helpful. It sounded like a zoo in the background.
Expedia also misleads on flights when it purportedly assigns you seats; it does not. I assigned my seat and months later when i was checking in my ticket was without a seat assignment and I wound up getting the worst seat on the plane in an international flight. Check in was horrible as I couldn't do it on the Expedia sight and had to go to the airline site directly for help to just check in, which wasn't easy as my ticket was done through Expedia.
Overall, its customer service is horrific; untruthful and rude; they keep you on hold forever, checking in occasionally to see if you hung up; Expedia is a chop-shop operation.
I booked a trip to Maui through Expedia. I was going to book it online but noticed when it came time to select the seats on the flight, that there were not two seats together. I called Expedia for advice. The agent said it wasn't a problem and she would find two seats together. After a few minutes of her and I comparing the same trip I had found online, she quoted me $7 more for the same trip. Ok, not a problem I suppose. Everything was the same as the online trip otherwise. She gave me seats #30A and 30B on both flights going and coming home. A few days later, I called Alaska Airlines to double-check on these seats and was told that I did not have two seats together. The seats the Expedia agent told me I had were for children. Basically, I booked the trip, paid a little more for it through the agent over the phone and didn't end up with seats together. The agent purposely lied to me to get me to book the trip. I would have changed my flight or dates to be able to sit with my husband on the trip. I am now stuck trying to call Alaska to see if there was a cancellation and if not, trying to get someone to switch with me at the airport. Totally unprofessional.
Expedia: Losing Faith in Customer Relations
Today after an hour of arguing and being placed on hold I gave up. Tomorrow would have been one month of attempting to attain compensation for faulty information that will put me out at least a stack of cash.
For the past month I have been told repeatedly that this situation is my fault however, today I was told that the situation is my fault because I did not know that in some cases Expedia customer service representatives tell customers things to make them happy. Translation: a representative lied to me to make me happy?
I was also told that the only compensation the company could give me was a $50 voucher for a hotel (no flights). Unfortunately, that voucher would mean using Expedia again for something I don't usually use a third party to book. No Thanks.
*I was told over 72 hours ago that within the next 72 hours I would receive a callback concerning multiple ongoing inquires pertaining to my flight change. I have also been told the following:
*It is possible to only take only the second leg of my flight however I would not be refunded. (This e-mail prompted me to buy tickets to stay in Europe and not take the first leg of my flight)
(Protyasha 6/3 via e-mail)
*That the airlines were the ones that were charging Expedia to change the tickets --_Justine 6/20 (After calling the airlines I was told Expedia was the only one who could change a booking)
*I could change my reservation for a fee and would be able to conference call with the third booking party -Justine 6/21 (This never happened even when I called at the time we discussed on the phone)
*I can not change my reservation at all and will get a call back within 72 hours to talk about compensation for hours on the phone and miss information from Expedia --Faizan 6/25 (I NEVER received this call back after waiting almost a week)
* My case had been moved to high priority and I would receive a call back in 24 hours. (This never happened either)
This serves as a written record of the slew of miss-information I was fed. Apparently customer service agents at Expedia and Expedia UK are taught to appease customers by telling blatant lies or to hang up if they do not know what to do. When I finally talked to someone who could give me a straight answer (Either buy a 1,400 pound one way ticket or revert to your former plan eating whatever cost I put into the other tickets.....and P.S. there is NOTHING Expedia will do to compensate you for the money and time they have put you out) there was nothing I could do. Why would a company lead me in circles by telling me I could have conference calls and that they were looking into my case when that is all they needed to do. I talked to as many supervisors as I could and was told different things by each.
I will never use Expedia again.
We booked a room on the phone through expedia and it was dirty, nasty and did not have the amenities we requested. Made a call that night after quickly leaving the hotel. We were given a case number and a promise with a follow up in 4 days. Nothing happened. I called back they had no idea why nothing had been done, another case number and another 4 days. Nothing happened. Spent at least 2 hours on hold today, went all the way to corperate management and still nothing. I called the hotel myself, spoke with manager and worked out the refund, of course after more time on hold. Robin who was suppose to be a coperate manager had no concerns for the lack of follow through, or customer service. She actually wanted to transfer me back to the customer service rep whom I was speaking to. Though they gave us 25$ discount on our next hotel booked from them the first night, they can keep it, I won't use them again!
ALL I WANTED TO DO WAS CHANGE MY FLIGHT PACKAGE. IT TOOK ME 2 HOURS, BEING LEFT ON HOLD FOR 2-30 MINS EACH TIME AND THE LAST TIME I CALLED I REQUESTED A SUPERVISOR ONLY TO BE ON HOLD FOR ANOTHER 15 MINS AND I HUNG UP. I CALLED BACK DEMANDING A SUPERVISOR. ALL THE AGWNTS TOLD ME DIFFERENT POLICIES AND THE SUPERVISOR TRIED TO CHARGE ME $1800 EXTRA TO CHANGE MY PACKAGE?!!!! WHY!!!!? it made NO SENSE SINCE THE PACKAGE WAS ONLY $400 MORE TOTAL AND I UNDERSTAND THE FLIGHT CHANGE HAS $200 FEE BUT WHERE DID SHE GET $1800 TO CHANGE IT WHEN I HAVE THE CANCELLATION INSURANCE!! I AM ONLY CHANGING IT, PLUS I GOT THE INSURANCE SO I WOULD BE COVERED OF ANY FEES. THIS PLACE IS A JOKE!!!! DO NOT DO BUSINESS WITH THEM. I SURE WON'T EVER AGAIN!!!!!!!!!!!!
I was going to give 1 star only out of 5 but since i got my refund back within 7 days and gave me compensation of $200 then im giving three star hopefully that compensation will come because it was promised.! not full star because it was a nightmare talking to different agent all the time. email response was good they follow a 48 hours time frame if you send a complain or question!
June 22- It was my first time booking a flight with expedia so i thought it would be better if i talk to someone on the phone instead of doing it myself online.
.1.) Travel agent booked me a flight+hotel which i want, keep telling me his screen is "frozen" maybe just a glitch whatsoever he ask my credit card and paiid $1,411
He sent me an email. On the email he sent itinerary no. which says "please book now" and i cant find the itinerary no. on my account but i can see on my credit card that 1411 was taken out of my account 2. my sons name and my last name was spelled wrong although i keep telling him how to spell my names in detail,
within an hour i called ASAP and talk to that same travel agent. Itold him that he made a mistake booking me a flight and a hotel. he transferred me to a customer service she decided to just cancel everything and give me my money back. she said 7-10 days. then i just booked another flight and hotel doing it my self eventually cus i cant wait for therefund and i dont know how long it will take in the first place. i used my husband credit card same amount flight and hotel. everything was good with the one i booked right spelling write amount and i can see my itinerary booking and confirmation online.
june 23.. just to follow up with an email i complaint about the situation they replied within 48 hours time frame. they said flight was cancelled but hotel is still booked ??? like okay i thought its cancelled but how come right? i called again and a travel agent said booked duplicate in a hotel so he cancelled one of them . he cancelled the one i booked which is supposed to be the original booking the travel agent made has to be cancelled. another mistake on this one. by a different travel agent! to make the long story short. june 25 i insisted to talk to one of the supervisor because of so many mistake i asked for refund receipts in email in case i need to dispute them and if i dont get my money back. he confirmed that i will be getting refund and he gave me a compensation of $200 refund because of their mistake..today when i checked my credit card flight has been refunded and hotel also !! looking good so far,
Bad things about expedia is that its really big company that they will make customers wait on the phone for freakin two hours on hold. and keep transferring you to different people. I spent my friday, saturday, sunday, and monday talking and calling them and making a complaint! so key here check your email all the time and itinerary no. to make sure theres no change so far. check the airlines and phone the hotel to make sure that you' have reservation. expedia might change something without your permission! be aware. and if you see a mistake call them right away, email and ask for confirmation receipt. now. i'll will be leaving in two weeks and im hoping everything will be good..
I booked three round-trip tickets for myself and my two minor children on Expedia. I completed the reservation after selecting three seats together for both legs of the trip. I would never allow my children, who are nervous on planes, to sit next to a stranger. After I paid for my reservation, I noticed that the seats I selected for the return flight weren't noted on my reservation so I called Expedia. I was told the seats I selected were special so they couln't be confirmed but they'd send a message to the airline requesting that I be seated next to my children. I never heard anything until I checked in and noticed that my 8 y.o. was seated between two strangers and my son and I didn't even have a seat assignment. It cost me an extra $177 to get three seats together. When I called Expedia customer service I was disconnected four times while I was waiting to speak to a supervisor and no one ever called me back despite being promised twice that they'd do so if I was disconnected again. In all, I was on hold for nearly an hour before I finally gave up and refused to call back a fifth time. Please use Travelocity or another competitor! Expedia doesn't care about its customers enough to even allow them to speak to a supervisor.
We cant evn believe that they wont honor their best price gaurantee. So dissapointed!
Customer service support is absolutely terrible! It took me nearly an hour to just wait for a *correct" answer for the cancellation policy of my international flight, and the answer they gave me later turned out to be incorrect. One of the people there told me the flight was refundable and I can cancel the flight anytime, even before the departure date. A few weeks later, I called again to cancel, and they told me that the flight is non-refundable. I was bewildered because there was no way I could fly overseas the next day. I have arranged important meetings with my clients over the next few weeks already. If I had known this before, I'd have arranged my schedule differently. The most absurd thing is that NO ONE took responsibilities, even the supervisor. I ended up cancelling my flight, which means a loss of more than $1000. I even called the airlines to see if there was anyway they could help me, but they could not as I booked through Expedia. They even said that many customers had issues with Expedia before. This is ridiculous!
Booked a room in a small Washington town. Got a rate of $131.44 for one night in a standard room, a little steep but I needed the room. Upon checking out the clerk gave me a receipt for $98.71. That's a 33% markup. He said that is what they received from Expedia. Called Expedia and got basically "so sorry, but tough". Been a long time Expedia user and "VIP" member, but the song title above says it all.
At the last moment before booking, I asked one small question about cancellation fee which turned out to be ridiculous. I refused to pay fee for cancellation then later we agreed that there will be no charge. So I asked the rep to confirm the $0 charge cancellation fee thru Email to me right away and before finalizing the trip's booking. The rep confirmed to me on the call that she sent the Email and immediately asked me if she can submit the booking which I declined and asked her to wait until I receive and read the Email she sent me. Well, the Email came and there was a $102 charge for cancelling the trip. She lied to me and tried to rob me of $102 after we agreed to $0 charge. I Immediately cancelled the booking .Note: Always ask for Email confirmation on conditions you agreed to and read it before continue with booking
If I can give no starts I would have. I was trying to book a vacation package, the first time Expedia charged the card even though the booking didn't go through due to an error in the flight they offered, the second time they virtually charged my card when I was trying to split the cost between two cards and the other one didn't go through. Virtual charging acts like actual charging and the money can take a couple to days to come back to the account. The kick is that the credit department works from 9-5 on weekdays and 9-1 on weekends, and it manually faxes over the request to cancellations to the bank. The banks don't process them unless it is a business day.
In summary I ended up with no three hours over the phone to Expedia, with no money, no trip and no holiday thanks to Expedia virtual charging.
We tried to book trip on line and when we submitted it they said to call customer service. When we did then it was 14$ more. Mad but still booked. Two week later I looked at confirmation that said check on flight confirmation in 24 hours. My fiancé checked and the flights that we upgraded at 209$ pp were changed to get us to Vegas at 945 pm!! We upgraded so we could get there and get wedding license. Called customer service and the agent kept trying to charge us to change flight. They changed OUR flight, not us!! After an hour on phone we finally got a manager that speaked English well. Finally we added another night and got better flights for 130$. I would never use Expedia again. Bookit.com is the way to go! We even paid for can to and fro airport that they " didn't see". They tried to ruin our wedding!! NEVER again will I or anybody I talk to ever if I have anything to say about it!!
I used priceline a couple of times then I booked a trip through Expedia more than month ahead of my sisters wedding in Hawaii.
Bad mistake. They charged fees when they advertise none. I paid them...
But, After a couple of weeks they requested more money to confirm my already booked and paid for trip. A $800 ticket became $1600.
How is that legal?
Then they cancelled my trip when I refused but made me wait almost a month for a refund.
I tried to explain this was my sisters wedding but found no one who had a heart.
These guys should be investigated. If this wasn't criminal then I don't know the definition.
Called Priceline; explained the situation...they booked the original itinerary. For just a few dollars more....but all at the last minute. Saved me more than $700.
I had a trip for $ 464.00 last Labor Day (2012) and my Dad was very ill (passing at the end of Sept) so I had to cancel the trip. I have booked through Expedia in the past and when I cancelled I understood that I had one year to rebook. I did not know it was from the date I had booked the original ticket, I thought it was from the date of the trip. I was informed today that it had expired and my $ 464 was in their pocket. I will NEVER use this service in the future. This company has stolen $ 464.00 from me and did not have to do anything to earn it. I work too hard for my money to give it away and don't feel that there should be a time limit on you using your own money before the company steals it.
Tried to rebook a domestic flight 5 days before takeoff. Prepared to pay for charges etc to do it. Sounds simple right? I even went to the trouble of ringing the airline first, and confirmed it wouldnt be a problem.
Rang expedia. 48 minutes later, was told by a customer service person, that it couldnt be done. I told her that was not right, because i had spoken to the airline in the previous hour. She told me i was 'not listening to her' and when I asked to speak to her manager, was told 'my manager will just tell you exactly what im telling you'. She then left me on hold until i hung up.
I sent a strongly worded complaint about the way I was treated. i explained that I was rebooking to spend time with a gravely ill family member. I was responded to with a stock standard apology and a $50 voucher for future travel (with a handful of caveats which meant I would have to spend a few hundred dollars to be able to use it).
I wouldnt recommend this company, even to my worst enemy. Expedia is a joke, but the consumers suffer as a result. Rude and incompetent customer service staff should not be tolerated by anyone, let alone paid for!
Avoid calling customer service at all costs. It took 90minutes to cancel and rebook my flight from New York to London. The return flight came back at a different airport - even though I told the agent this many many times she still could not find the flight and when I told her to put her supervisor on he said "Oh, she got confused because it's a different airport then your departure". When I told he I told her this many times he was not apologetic in any way. This was after having the same problem with another attendant until I got disconnected somehow and had to start all over again with a new person - so I actually spent about an hour telling both of them "I am looking right at the flight - it returns at a different airport." It was so bad that I will now use expedia as a last resort.
I'm so angry with them, I can't even type this review properly! Total incompetence! Total inability to communicate! They never get what you want correctly --- they always repeat it back wrong: " I want either 2 double beds or 1 double + a sofa" --- "Oh you want 2 double beds + a sofa?" NOOOOOO! Agents don't even speak English well enough to get your email right! They can't send an email of my booking no matter how many times I call back and phonetically spell it to them! They make you pay in advance, then when you finally get your confirmation (they had to fax it to me), it's WRONG!!!! They LIE about what they book, but it's too late 'cause you've already paid for it --- no refunds or changes! Expedia is HELL on Earth! Now I really need a VACATION! STAY AWAY FROM EXPEDIA!!!!!!!
Expedia has terrible customer service. I have made more than several bookings with them in the past online and they have all been fine... BUT! I recently had to call customer services with my recent and current travel booking as there were certain requirements that required me to speak to a customer service representative as the options weren’t available online. I would strongly advise all to avoid Expedia as I am still getting the same problems two weeks after the initial booking which I was assured were corrected on several occasions. Apart from the poorest customer service I have ever experienced I had passenger names spelt wrong and wrong titles were given - Mr instead of Ms, etcetera. Three out of my four passenger bookings were incorrect.
I just received an email with a fantastic subject line that said there's a Free Trip Giveaway yet there was absolutely no mention of the giveaway in the email. It's just a list of hotels, packages, and cruises. Definitely feels like an attempt to deceive just to improve some silly marketing metric. I'll book elsewhere...
Because I was in a international long distance relationship, I used Canada often to travel to and from Montreal, Quebec and recommended them to many people because of their cheap plane tickets. However, I had never had to deal with their customer service until recently. When I booked a flight, a made the mistake of booking it with my married name instead of the maiden name, which is what is on my passport. When I called to correct the mistake, it was a nightmare. Basically the agents I dealt with were misinformed, hard to understand, and not knowledgeable about airline policies. The airlines was telling me that they couldn't touch the reservation since it was booked through Expedia, but that name changes under my circumstances were permitted and all Expedia had to do was follow a certain procedure and my name would be changed free of charge (the procedure was very simple and easy to access on their website). When I called expedia and told them this (I even read them the airline policy!), they 'called' air Canada to verify and ended up telling me that they wouldn't do it and that I would have to cancel my reservation and book a new one under the correct name. All in all, it was going to cost my quiet a bit to travel at the dates I had planned. I broke down and started crying on the phone. Eventually I just hung up and had to breathe. I called Air Canada back and their agent was helpful. They helped me find a cheaper flight to book and told me to call Expedia back and cancel/reschedule. Since I didn't think I had a choice at this point, I called and talked to a booking agent. For once, someone was helpful. When he asked me for my reservation information he inquired as to why the name was wrong. When I explained he informed me that they could and would change the name on my reservation. It took them 5 minutes. I was on the phone for a total of 5 hours that day. I was cut off, put on hold, and belittles multiple times. I was distraught, emotionally drained, and very upset. Sure, I ended up getting what I wanted in the end but it took way too much to get there. I've book a total of 10 flights through expedia, and I will never do so again. I've also had a bad experience with their Insurance. Never purchase it. Ever.
Here is my story:
Seems that I "cancelled" my cancellable hotel reservation at Crescent Suites in Waltham MA rather than selecting to "change" the date and I now am out more than $250 dollars. I had the reservation for less than 24 hours. Can this be legal? Expedia is trying to tell me that they cannot work with the hotel manager. Really? Then there is the amount of time I spent holding on the phone (one of the three calls lasted more than 45 minutes). No resolution of the issue.
Made a hotel reservation over the telephone, non refundable then get the confirmation email telling about additional fee, $28 per night is a significant difference. Talk about beware of the fine print. VERY DECEPTIVE, will never book with Expedia again.
horrible horrible horrible.......still attempting to deal with them....and so many problems....they have NO IDEA what is appropriate customer service NOR do they care....on hold for hours.....no resolution of issues...and they keep sending me emails that make no sense....NEVER DEAL WITH THEM....NEVER!!!!!!!!!!!!!!!!!!!
In summary, when I had to change a non-refundable airline ticket, the expedia rep on the phone let me know that the TOTAL charges, including the $150 airline ticket changing fee per person would be $630. When I got the bill it was for $998. I then attempted to contact customer support to rectify this issue and got nowhere. They seemed to think I cared about the technicality of their billing system when I clearly let them know that my frustration was with their employee that misinformed me into making a horrible financial decision. I could have easily just booked a new flight for much cheaper than the actual total cost of this ticket exchange.
Below is the email correspondence between Expedia and I, just to give you the direct experience of their lack of customer care.
*My Original Expedia Customer Support Comments: Regarding my upcoming flight:
I recently had to change my flight and was told that including the $150/person fee, my total cost was going to be $630 to switch it. When I got an email receipt, the total was over $990! Please tell me where the discrepancy comes from? With a charge this big I would have been better advised to book a new flight which would have cost less than $700. I am an unhappy customer and looking for some answers. Please let me know why this occurred.
*From Expedia Elite Customer Support:
Thank you for contacting Expedia about the discrepancies on the charges made to modify your flight reservation.
We apologize for the misunderstanding with regard to your travel purchase.
Our records show that you called us on May 09, 2013 to change your flight reservation.
You purchased a ticket that is reusable but non-refundable and non-transferable. United Airlines collected USD150.00 per ticket change fee and any possible fare difference when you rebooked your reservation for a total of USD317.50 per ticket.
When a customer changes his or her flight reservation, the amount he or she pays does not reflect on his or her itinerary. In its place is the price of the new ticket that was changed into.
Hence, we assure you that United Airlines only collected the amount of USD634.30.
We appreciate your patience.
Thank you for choosing Expedia.
Expedia Customer Service Team
*From Me to Expedia Elite Customer Support:
Thank you for the email, however this does not accurately address my concern. I am aware that United Airlines only collected $634.30 and that is fine. What I was email you for is the fact that your representative told me that the total amount I would be billed, INCLUDING THE FLIGHT CHANGE FEE was going to be $634.30, I even asked twice to make sure that was accurate. If you listen to the recording of this phone call you will hear what I am telling you.
The point is that if the total really was $634.30, it would be on par with the cost of a completely new flight. With the actual total cost almost reaching $1000, it would have been considerably cheaper for me to just forget about the original flight and book a new one-way flight. Please understand my frustration. I spent at least $300 more than I needed to based on your employee's misinformation.
I am a loyal customer of Expedia and I ask that you should hear my question, respond to my concerns and let me know what we can do about this problem. Thank you for listening.
*From Expedia Elite Customer Service:
Thank you for contacting Expedia about your feedback on your changed flight reservation.
We regret that your experience with Expedia.com was not satisfying. Comments such as yours are read by numerous people within Expedia and help shape our policies and practices as we learn and grow.
We wish we were in a position to do more however; we need to comply with the rules and restrictions of your reservation.
Thank you for choosing Expedia.
Expedia Customer Service Team
Very bad expierence !!
We booked a hotel room from Expedia. It was a non-smoking one-bed room at Super 8 near Riverwalk at San Antonio. We paid about $150 for one night through Expedia's "Unpublished Rate". However, when we arrived at the hotel, we found it is only $120 for the walk-in price. What makes things even worse, Super 8 told us that Expedia booked a smoking room for us, and there was no non-smoking room left!
We then contacted Expedia customer service, first they denied that we booked a non-smoking room. After we pointed out that we had a printed itinerary with us which specifically said non-smoking, their superviser asked us to drive to an airpoit hotel and pay another $80 for a non-smoking room! Can you believe it?? Of course we couldn't accept this offer, but they didn't even let us cancel the reservation!!!!
It is a really pain to deal with their custom service, as they don't want to fix their mistake and shamelessly asked us to pay for it. Their attitude was bad, too. We spent one hour talking to them and got nothing but disappointment. We will never use Expedia again and advise others to avoid them as well for their own interest.
Do not use Expedia to book a flight, ever. I know I will never use them again. I booked a flight for my daughter last night, and received an e-mail from them this morning saying the airline had cancelled my daughter's reservation. I called them immediately to see why, and was told that the entire flight had been cancelled and that my checking account had not been charged. I called the airline to make a reservation for another flight, and found out that the entire flight had not been cancelled, but the airline had no record of my daughter's reservation. I made a reservation for that same flight with the airline company, but then found out that my checking account had been charged twice - once for the amount of the ticket through Expedia ($300), and once by the airline for the reservation I made with the airline ($326). I called Expedia about being charged twice, and they simply did not care. I was told that it would take 72 hours for the charge through Expedia to be credited back to the account. The people at Expedia told me at that point in time that sometimes the airline will cancel a reservation that they (Expedia) made if the cost of the ticket has increased. So Expedia lied about why the reservation had been cancelled, and I wouldn't have even known it was cancelled if I hadn't looked at my e-mail account - they should have called and told me - my daughter could have shown up at the airport in two days and not had a flight. They also should have made sure of the price before taking my money, they should have made sure my account was not charged for a reservation that the airline company didn't have for my daughter, and they should have made an attempt to straighten it out rather than just telling me that it would take 72 hours and there was nothing they could do about it. Why would anyone use a company like this - I never will again!
Memorial day weekend comes
I have a reservation for a beachfront villa in rosarito mexico.
its my wife two children 6 and 12 and myself.
was planning on enjoying a weekend most of the time just bbq ing at the beachfront enjoy the sun and beach.
We get there...at this point we been on road for 5 hrs.
Just want to drop our luggage and grab dinner.
we get there and it turns out the rooms are full.they dont have room for us.
we are left out in the dark.
Villa manager says expedia does this to them alot they send people over knowing they are booked.
call expedia im on the phone for one hour + its starting to get dark.
reason i came here was "just" for the beachfront villa.
what do they offer?
To relocate me to tijuana "free at charge"
WTF???lol.man these people are the worse!i paid 380$ for a beachfront villa for two days .
Now they want to send me to a crummy hotel in tj for the same price.??
all they offered was a 100$ future voucher(why would i ise expedia again?)
And 25$ discount."if" i relocated.
i just asked for money back which is all they did.if i wouldve chose relocate i wouldve been left out in the dark in tj which is a bit scarier.
Expedia left me out in the dark in rosarito mexico ONLY REASON I WENT WAS FOR THE BEACHFRONT.
Everything on strip was booked had no choice but to drive back home
Ruined our get away
Ruined my wifes bday which was the 26th
all i got was my money back and shit it still hasnt came through
Just got a email stating it will within 7 days.they cherged me 380 $ as soon as i got room.money back takes longer what a joke of a company
DONT USE EXPEDIA
THEYLL LEAVE YOU OUT IN THE DARK
There was a party of 3 that we booked from Kelowna to New Orleans roundtrip . I did not get on the flight from Kelowna due to a expired passport. I contacted Expedia to change my flight to the next day out of Vancouver. I was put on hold for 40 minutes and then disconnected, i called back and the next agent had not information about my issue and so I held for 30 minutes and was then disconnected again. I called again and held for 60 minutes to be told that all my flight to and from were cancelled as soon as as I didn't get on first flight and the other 2 passengers flights would be cancelled back from New Orleans.They then told me they could book me one way flight from Vancouver to New Orleans the next day for $1100. I said no thanks and called United directly and found out that none of the remaining legs of the flights had been cancelled for any of us. I gave up trying to work with Expedia and just drove to Seattle to meet the next leg of my flight. What a nightmare, I will never use them again and I will tell everyone that I know to never deal with them
ZERO STARS! Expedia is by far the worst company I have ever worked with in terms of customer support. This is the first and last time I will EVER book with them, and I will be passionately deterring my friends from making the mistake I made. I had an issue with a double booking for my honeymoon - $1200 tickets - the flight was booked twice so the airline had two duplicate passengers, which I feel warrants a refund. I have now spent well over 15 hours on the phone since the beginning of April, the first 6 of which were spent re-explaining my situation and request because they had no "record" of my initial contact. After some diligence they managed to get some of their memory back, but still no refund. They have "called" American Airlines a number of times (although I could not be conferenced in on the call)....asked if I would like a call back and NEVER received a call. Then they said they attempted to call me and that I did not return their call, and that I would now have to pay an additional refund fee since an alleged waiver had expired (I have never seen nor signed nor agreed to a waiver). I am still on hold awaiting the final resolution....SUFFICE IT TO SAY, WORST COMPANY I HAVE EVER WORKED WITH.
My girlfriend booked a 2 bedroom suite through Expedia at the Residence Inn Mariott on The Mag Mile in Chicago, IL. She received a confirmation email stating the hotel room was reserved. Upon arrival at the hotel, we were told there was no room reserved under that name. At this point, the hotel was all booked. Not to mention, majority of the rooms downtown at all the hotels were booked. So, 5 young ladies were stranded in the streets of Chicago with nowhere to go. We called Expedia, and sat on the phone for over 2 hours with them. Expedia did not offer any sort of assistance. We even offered to pay for a room in our price range and they cover the difference for a comparable room. They were not accommodating at all. We had dinner reservations and a concert to attend, and missed out on both because we had to search for a hotel. We were able to find a hotel with one room available that had two small beds. Not very comfortable for a group of ladies. Someone unfortunately had to sleep on the floor. If Expedia would have followed through with our reservation, everyone would of had a comfortable sleeping area. The Residence Inn stated that they have been having problems with Expedia booking the rooms at the hotels. This is absolutely ridiculous. Especially to leave 5 young ladies stranded. How does a large company like that not offer any type of accommodations??? I used to book through expedia for all my travels, they have lost my business.
Tried booking a trip to Europe through Expedia, but it failed with an unexplained error. I called their customer service and they said they were unable to complete the transaction. I looked at my account and I saw a pending transaction for the amount of the trip. The phone rep told me that it would take them 72hours to remove the charge and by the time that was done the price would have gone up. She informed me that while I was on the phone (40min) the price of the package had gone up by around $40. Quite plainly this was a lie. I was on their website at the time of the call and saw that the price had not changed. After 48 hours I see that the price of the package has not gone up by a single dime and the charges are still on my account.
At the time of the call I asked if there was any way to get the charges removed faster. It is not exactly convenient for me to have a pending transaction of several thousand dollars on my account for 72 hours. The phone rep told me (barely withholding herself from laughter) that I would need to dispute the charges with my bank. I asked if they could make a merchant call to the bank and let them know of the error so this might get done faster but they just kept giggling in the background. I thought they taught you how to use the mute button at call centers but I guess things must work differently in India.
Due to American Airline glitches, my flight is delayed which would make me miss my connecting flight. I contacted American Airlines and after 50 minutes on hold, they told me that they could not make any changes and that I have to contact Expedia. After contacting Expedia and the guy on the line asking me my problem 5 different times and repeating "I understand" over and over again, 1 hour and 20 minutes into it, I'm still on hold because he is telling me that he has to contact American Airlines to get permission. Still on hold as I write this review and my entire travel plan is about to go to hell. It's been 30 minutes since the guy told me that his supervisor was about to get on the line with me.
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