Poor set up, can't cancel the policy online...Emailed to cancel and they don't accept that- have to call them. Annoying when companies make you call up and answer loads of questions before they can cancel the policy.
I had an account with them in the past and it was very easy to re-open one again with them. Got my credit score from 'Fair' to 'Good' in just a couple of months,
Whenever i've had to phone customer services they've been very helpful.
I was worried when getting an account with them that it would be really difficult to cancel, but actually i just had to call a number and the chap on the other end of the phone was very helpful and closed the account for me. They did have to ask a bunch of questions from their script about why you're cancelling, but cant blame them for that really.
Do not become involved with this outfit - they are refusing to accept written instructions to cancel my so-called subscription with them.
They will not provide me with the 'Terms and Conditions' that I'm supposed to have approved.
They claim that I can only cancel my 'subscription' by telephoning them and will not advise what legislation they are depending upon to insist that I contact them on their 0800 tel. no.
They do not understand normal business protocol.
Their website is designed to trick you into signing up with some sort of wholly unnecessary subscription
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