Experian reviews

Experian reviews

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Don't - just don't!

I made the mistake of registering with ExperianCreditExpert yesterday morning before I found out that I was able to get the information I needed elsewhere. So I immediately called 0800 561 0083 to cancel it. I had to call 4 - 5 times as the operators pretend they can not hear you and each time you have to go through the ridiculously long 'data protection' security questions which are clearly designed to p*ss you off!

I finally got through to 'Craig' who said that he would cancel the service immediately and I would receive an email confirming this. The only email I received was confirming that my PIN was on it's way. I called back several times and eventually spoke to a manager called 'Kelly' on ext.87605. After going through all the data protection b/s - she said I didn't pass the data protection test and she said she couldn't find my details!

I have now contacted my bank and asked them to cancel my credit card so they can't take any money out of my account. I have also reported them to the Financial Conduct Authority as this outfit is clearly a scam, as others have rightly pointed out, and I'd advise you to stay well clear.
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Polite staff - 100% total rubbish service

Experian CreditExpert. (Expert???)
I signed to this service last week. I could not obtain instant access so as an extra security measure the service sent me a PIN via Royal Mail to my address. This worked and I could access my report which showed two accounts and an address history of 8yrs (correct). I downloaded my report several times without problem.
When I rang a few days later the rep thought it odd that my account didn't show my bank account so to 'help' me linked it together and screwed up the entire report. The next day I spent 30mins on a call going through it all to be told it would be updated overnight, it was not, I spent a further 42mins on the phone the next day going through the report to be told that all would be updated overnight, it was not. The next day I saw no report whatsoever. Two hours later and my account was cancelled by Experian and I was allowed no access to online records. The company said I could not access the information as they could not prove I was me but at the same time would send me a full printout of my report to me at the address I supplied as that was okay because they did know it was me.
Everybody I spoke to was completely polite and pleasant but clearly did not know what they were doing.
The cancellation was against Experian's published T&Cs but they do what they wish. Despite blocking my access they continue to make money selling my records online.
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Never again, use Equifax instead!

I went to do a £2 credit report, only to receive a website error that there was a problem BUT they had still taken payment.

Currently 10 emails later, I've yet to either get a refund, or my credit report. They're unable to check their own payments to see I was charged and instead want me to send them an entire copy of my bank statement (not sure I trust them to do so).

I used Equifax and had no such problems. My advice, use them over Experian.
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Make you jump through hoops to cancel a policy

Poor set up, can't cancel the policy online...Emailed to cancel and they don't accept that- have to call them. Annoying when companies make you call up and answer loads of questions before they can cancel the policy.
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Excellent and useful tool for improving your credit score

I had an account with them in the past and it was very easy to re-open one again with them. Got my credit score from 'Fair' to 'Good' in just a couple of months,

Whenever i've had to phone customer services they've been very helpful.

I was worried when getting an account with them that it would be really difficult to cancel, but actually i just had to call a number and the chap on the other end of the phone was very helpful and closed the account for me. They did have to ask a bunch of questions from their script about why you're cancelling, but cant blame them for that really.
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Experian and their chums at Creditexpert - big big NO!!

Do not become involved with this outfit - they are refusing to accept written instructions to cancel my so-called subscription with them.

They will not provide me with the 'Terms and Conditions' that I'm supposed to have approved.

They claim that I can only cancel my 'subscription' by telephoning them and will not advise what legislation they are depending upon to insist that I contact them on their 0800 tel. no.

They do not understand normal business protocol.

Their website is designed to trick you into signing up with some sort of wholly unnecessary subscription

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Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.

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