Perfect buying experience, needed my item next day which was no problem when i rang the office. Also helped out when we were worried that the carrier was not turning up. Highly recommended.
Ordered a large van vault slider at 4pm and delivered free before 12pm next day!
The best part of the transaction........................nearly £100 cheaper than most other retailers.
I dont normally do reviews but this company are exceptional in my honest opinion and desrve to be praised for old fashioned good service.
Wasted my time, webshop stated stock was available, created order, paid then got an email stating no stock...
Easy website, easy ordering & good service. Helpful phone enquiry.
Could'nt fault service or price. other companys boasting there prices best on net, Not to be beaten. They were way out on same item. my money is earned the hard way, farming sheep in north yorkshire. so i dont let go of it easly
I PURCHASED AN EVOLUTION PRESSURE WASHER HAVING LOOKED AT THEM FOR AGES, THE RICE ON EXPRESS TOOLS WAS OVER £100.00 CHEAPER THAN OTHERS I HAVE SPOTTED ON THE WEB. SO FAR I HAVE ONLY USED IT A COUPLE OF TIMES BUT IT SEEMS A SOLID UNIT. BUT TIME WILL TELL.
IT WAS DELIVERED WITHIN 48 HOURS, 1 WEEK BEFORE CHRISTMAS, GREAT RESULT.
THE FRIENDLY APPROACH OF THE STAFF & EASY TO NAVIGATE WEB SITE I WOULD DEFINITELY USE THEM AGAIN.
recently i bought a socket set listed in their online catalogue as a sealey 0914 but when it arrived it was marked siegen0914 on packaging and on tools,to make matters worse when i enquired about it i was told that siegen was sealey "just a cheaper make" like i should already know this,so i now have an inferior make of tools ,it will cost me money to return them and the person who i bought them for will think i'm cheap as not the sealey item they requested.there is no mention of siegen on the listing,believe me i have checked,so false blatant advertising,poor poor company
I needed to have the item I ordered changed and Express Tools facilitated this with generosity and went to the trouble of calling me on two or three occasions to update me. Great personal service. Will definitely come back.
First time customer and found all to go well. I chose Express tools for their price's being best I could find online for the Lyte 5 tread with tray steps I needed.
Had good contact from them through out.
My only gripe is when the steps got delivered they came with several delivery labels stuck on them which proved REALLY hard to remove resulting in scratching the steps a fair bit. Not really very well thought out.
Service was fine none the less.
1) Urgent requirement.
2) Web advised stock available.
3) Purchased the goods at over £900 + paid by credit card.
4) Received notification the next day no stock available.
5) Refund required.
6) Goods ordered elsewhere & shipped same day.
Poor experience & will use in future as secondary supplier
I needed my ladders delivered quickly so rang the company as there was no option for express delivery on the online order form. A very helpful gentleman first checked stock then rang me back to confirm that they could offer next day delivery ( naturally at an extra cost). Ladders duly arrived next day - excellent product with excellent service.
I bought some steps which were good quality at an unbeatable price. Comms was generally good but I had no means of tracking the delivery and consequently I was out when the delivery man called. I had to ring the delivery firm to arrange another date.
Excellent customer service - tracked down the last remaining stock of the ladder I was after and was extremely thorough and helpful, including making sure that my things were all delivered on the best day for me and turned up exactly when promised. Items were high quality so not cheap, but the prices compared very well with their competitors, plus went the extra mile - unlike other places who didn't care enough to check the stock availability properly.
Disappointed to learn that after paying for the item, it was was not available for 2 weeks. Should be notified of lead time and/or availability on website prior to paying for the product.
I ordered a large storage box which arrived as promised, dent free.
The price was very good and I would recommend Express Tools to all my friends.
I only have the one experience and so it is a minimal sample. The goods when they arrived were of a good quality and the price was as good as anywhere. Unfortunately I experienced quite a long delay before the goods arrived.
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