We ordered an IP phone online thinking we had the right thing. The company took it upon themselves to call us up to check our setup and that we had ordered the right thing. As it turned out, we were missing a couple of necessary things, so they cancelled the old order, put the new order in, and all the things we needed turned up the very day. Phenomenal. Very pleased and will certainly be using them again - it's rare to get this level of personal service from an online company.
Interested in a wireless conference phone. Elaine went through the various models and was able to find exactly what we needed and within our budget. The system turned up on the day arranged and works well. Would highly recommend this company!
I ordered 4 additional telephones from Extera Direct as they had the best price I could find on the internet with no delivery charges.
The ordering process was very easy with free delivery next day.
I would well recommend.
had a no issue experience which allowed me to purchase the product online quickly and i had the product sitting on my desk within 24hrs of being online.
We bought some new headsets but weren't sure what to buy. Talking with an advisor they actually recommended a cheaper model (same maker) than we were thinking we needed. They did this because they said they had better feedback on the sets. Ordered and they arrived next day so you cant complain at that.
Delight to deal with.
always looking after us as a company. brilliant delivery service
I needed replacement covers for an Agent headset which I was unable to locate elsewhere.
In the process I had the opportunity to speak with Phil, who was very helpful, knowledgeable and patient.
When they were soon delivered, I was delighted to see how well well packaged my items were.
I also discovered the overwhelming selection they have of phones and related items, including a fine selection of refurbished units.
Today I again was able to speak to Phil who impressed me with his product knowledge.
If you're looking to find quality telephones, headsets and related items, you'd do well to look around the site and get in touch should you need expert and helpful advice.
My kudos and high recommendations to http://www.exteradirect.co.uk
I have ordered two products from Extera and both times I have spoken to very helpful and friendly customer service advisors which have helped me to process my order efficiently and with no problems. Both products came before half 5 the next working day which is a bonus and I would definitely recommend anyone to use Extera and will 100% be using them again.
This was my first order, after another supplier let me down, Extera Direct had the goods i needed and at the same cost as the previous supplier but the delivery costs was less so all in all I am very happy and will be using them again.
Trying to order Avaya phones and licenses through BT was a nightmare. They charge you for an engineer to install them and it take days/weeks to be turned around.
After a bit of searching we came across Extera. Communication was top notch and the turn-around of our order was unbelievably fast.
We will be looking to Extera for all our telecoms needs in the future.
I'm very satisfied with service they have provided.
However I would like to know why I was shipped a used item. This is the second time I bought something with you. Actually I bought the same item twice as the team is growing. But I was really suprised to recieved a used items. More importantly it was missing half of the cable, CD and manual.
Customers service was here to fix it thought.
Needed some replacement ear buds for my Plantronics Pro + headset. I did a search & found Exteradirect. I will use them again as I was very pleased with the service given.
Delivery time was fast too.
We were looking for a wireless headset option for our office phones; emailed Extera Direct, and go the info we needed right away. Good price, speeding delivery and helpful instructions for set up. Highly recommended from my experience.
The unit has been installed for just one week and the performance is very satisfactory.
It has replaced a different make of recorder which was similar in operation but all recordings were spoiled by the background noise of the drive motor. This unit is far superior in performance and is recommended as a good buy. It comes well packed with power unit and tape.
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