Extera Direct reviews

Extera Direct reviews

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530 Trustpilot review(s)
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About

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Review by confirmed purchaser

Excellent customer service

Elaine from Extera was extremely helpful with my purchase, would not hesitate in recommending her.
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Review by confirmed purchaser

Delayed by their carrier spoilt our first experience of ordering from Extera

Ordering appeared to be efficient and easy however they were let down by their carrier delaying delivery by 4 working days. This was a shame as it was our first experience of ordering from Extera.
Extera

Reply from Extera

Thank you for your honest feedback, much appreciated. I must apologise for the level of service you have received on this occasion, we were let down badly by our couriers and will not be using this provider ever again. We have also amended our processes to ensure we escalate quicker and prevent these delays. Once again sincere apologies and I do hope you will consider our services in the future

Elaine
Customer Services Manager
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Review by confirmed purchaser

Staff are exceptional.

I couldn't ask for staff to be more helpful in bringing my query to a quick and pleasing resolution. Thanks especially to Elaine, she is a real asset to your company.
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Review by confirmed purchaser

Good price, helpful staff and prompt delivery, what more do you need?!

Good price, helpful staff and prompt delivery, what more do you need?!
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Review by confirmed purchaser

Extera, The perfect company for your telecoms needs.

I have used Extera for a number of years now and their service is Extremely good. Friendly helpful staff will see to your needs immediately and are only too willing to help out with any problems you may have.
All orders are correct and delivered exactly when they say they will be.
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Review by confirmed purchaser

Friendly, efficient & experts in their field

superb service from everyone I liaised with, especially martin he gave expert and prompt advice, and recommendations for our small business system, even helped with a few tweaks we had with the installation and setup, would highly recommend and the price was fantastic.
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Review by confirmed purchaser

Couldn't be better

Excellent communication, prices very competitive and helpful staff,
What more could you ask for
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Excellent

Very polite and helpfull staff, very quick delivery and no complaints
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Review by confirmed purchaser

efici er nt ordering & delivery. efficient after sales advice service

Ordered door phone replacement unot. Good price came on time. I needed to p rogram the unit. After sakes pointed me to instructions on the web site
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Review by confirmed purchaser

Fast efficient Delivery

A fast efficient delivery service, although I do feel that
P&Pcharges were a little high.
But I would buy again from this company
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Review by confirmed purchaser

Great service

Hi there, Extera Direct have been great the service was good and the item purchased was received quickly and in new condition, no complaints would use Extera direct in the future.
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Review by confirmed purchaser

We always buy from these guys, they are awsome

They always have what we want in stock and deliver fast.
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Review by confirmed purchaser

Excellent service always friendly and helpful

If price and service matters to you than I would highly recommend that you contact Extera Limited first, before placing your orders somewhere else.

Let Elaine (Customer Services Manager) help you get the what you need in budget and on time.
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Review by confirmed purchaser

Excellent, they were exceptional in their customer services, speed of delivery and quality of product.

I made a mistake on the order and phoned to ask how to return the item and replace it with the original.

The gentleman who answered the phone was just that, a gentleman! He informed me that it was not a problem , ordered the correct part and sent it as a priority at no extra cost.

The speed in which he dealt with my problem was fantastic!
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Review by confirmed purchaser

Extera Direct ...Extra Helpful

What can i say about these guys ?
They were very helpful and responsive from the start and dealt with any query i had with total professionalism.
Delivery of the kit i needed was quick .
Their after sales support is 2nd to none.
Will use them again and again
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Review by confirmed purchaser

Very helpful and quick to process orders

Very helpful and always quick to process orders
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Review by confirmed purchaser

Speedy responses

When i have used extera they have also helped quite easily and with a quik response
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Review by confirmed purchaser

Fantastic - A rare example of sales through excellenct customer service.

Elaine was absolutely fantastic. I ordered headsets for my customer service team and didnt know where to start. She recommended products, arranged trials and kept in regular contact over a period of over two months to make sure we got the right solution for our needs.
I couldnt fault the service and would highly recommend anyone to use you. Id specifically highlight Elaine as an asset to you and someone who deserves the highest recognition for the service she gives.
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Review by confirmed purchaser

Amazing, Friendly and Professional Service!

I would have absolutely no reservations recommending Extera Direct to anyone seeking (Nortel/Avaya in my instance) phone hardware, licensing or support.

They are always quick to respond and have gone over and above any other company when assisting with my purchases. In one order they even pre-loaded a large number of handsets with a specific version of the Avaya Firmware that I needed at no additional cost! More over it was offered to be done without me even asking for it.

I truly respectable company that I'm pleased to do business with.
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Review by confirmed purchaser

Did the job

Product turned up as ordered. Prompt delivery and works well now I have it.

www.ExteraDirect.co.uk Details

Customer Satisfaction Guarantee

Our number one objective as a company is customer satisfaction; our Trust Pilot results help us demonstrate this but try for yourself and experience our service today! We treat customers equally, from individuals to major corporations, and we want everyone who deals with us to experience just how customer service should be done!

Free Delivery

FREE delivery on all orders over £100 to all mainland UK; certain non-Mainland items may also attract free delivery, call us for more details.

Help Line

Call us free M-F 8:30am to 5:30pm and talk to us, we’re happy to help. Real People, Real Advice, Real Service.

Competitive

We keep our overheads low and we sell big which means we can keep the end buyer price low! We are happy to strike deals and always welcome a price match or price beating call from our customers.

Professional and Reliable

We have been trading since 2001 and deal direct with leading manufacturers and distributors; you can rest assured your product will be exactly what we say on our website.

Telephone Systems, Voice & Data Cabling

We also provide full installation and maintenance of telephone systems and we have a professional cabling team who can fulfil all your voice & data cabling needs, including fibre optic cabling.

No Quibble Returns

For whatever the reason if you are not happy with your purchase, simply contact us and we will sort it out no quibble. All we ask is you be considerate to resale, particularly packaging, and that you let us know within 7 days of receipt.

SAFE & SECURE PAYMENTS

ExteraDirect.co.uk uses secured 128 bit SSL payment systems via Global Payments and PayPal. Your purchases are in safe hands.

About Extera Direct

Telephones, Headsets, Phone Systems, Voice & Data cabling trust Extera to exceed your expectations. Formed in 2001 we have a real passion for delivering the ultimate in customer services.


Quick Links

System Telephones


Home & Office Telephones


Headsets


Audio Conferencing


Office Solutions

Voice/Data Cabling

Visit Extera Direct

Contact Us

Call us on: 0800 10 77 6 55
We live here: 10 Manor Park, Banbury
OX16 3TB Banbury
United Kingdom

Category

Extera Direct is ranked 15 out of 108 in the category Electrical goods

Extera Direct is ranked 39 out of 529 in the category Electronics

Extera Direct is ranked 3 out of 16 in the category

Extera Direct is ranked 8 out of 73 in the category Office Supplies

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