Eyewearbrands reviews

Eyewearbrands reviews

Excellent
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A perfect ending

5 Children, 1 husband and a dog can make life busy, Factor in working full time and life can become crazy. So how do you fit in a trip to the opticians due to the dog chewing your only decent pair of glasses? Online shopping of course. After carrying out some research I decided to use Eyewear Brand. the process was simplistic, the hardest part was choosing a frame. They had such an amazing choice in comparison to the high street shops.
There was a delay with my glasses as they were rimless and take longer to process.In this day and age when you raise a concern it is often lost and some companies don't value their customers. However in this case I had an excellent response and any concerns I may have had were addressed promptly with complete satisfaction. My glasses arrived and they were beautiful, it felt like Christmas. I have been wearing glasses for 20 years.
I have never had a pair so luxurious and beautifully presented.
In future I will be buying all my glasses from here in future and would recommend 100%.
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Great service, couldn't ask for more

The website was easy to navigate and once I found the perfect pair, it was easy to order! The staff were helpful and within a week they appeared on my doorstep. The glasses are great and I have no complaints with the company. I'm already eyeing up another pair.
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Fast, reliable and personal service! An absolutely brilliant shopping experience!

I came to eyewearbrands.com through a recommendation from a friend. I have quite a tricky prescription so I was concerned about ordering over the internet. But the customer service was phenomenal! Their team advised me on what style of frame to go for with my prescription and what specifications were best for me. My glasses were delivered just a few days after ordering and were of the highest quality, at a fraction of the price of other opticians! I've ordered several pairs recently, including some sunglasses and the service has been impeccable each and every time! Definitely would recommend anybody looking for an excellent service at affordable prices!
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Great service

I ordered a pair of glasses for distance from Eyewearbrands. It was my first go at ordering glasses online I was a bit nervous about this as concerned re fit and prescription. However all unfounded and the glasses were ready as promised, I chose to collect them very friendly helpful staff in the shop.
I was so pleased with the service provided by Eyewearbrands that I ordered and have just today received my prescription sunglasses again great service, once ready the glasses were sent special next day delivey.
Overall I am extremely pleased , all inquiries were dealt with quickly any requirements I had were met.
I would not hesitate in recommending Eyewearbrands
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Very poor service!!!

Ordered on the 5th of March, and didnt hear anything until I called on them 2 weeks later, was promised that it would be sent via Next Day Delivery as a way of compensation and that hasn't happened and furthermore was offered a 10% off my next order!! Am so disappointed with this ordered, I dont think I'll be ordering again.

My order reference was 0109463
Eyewearbrands

Reply from Eyewearbrands

Hello,

I do apologise for the delays and inconvenience this matter has caused; if you could provide your order number and I shall investigate this further for you.

Kind Regards

Eyewearbrands.com
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great service, great products, kind helpfull staff

I purchased my first pair of glasses from eyewear brand jan 13 was pleased with the product efficiency ect unfortunately I had a small problem with my frames they needed sending back, I spoke to eyewear brands via email they were very helpful ,polite efficient. I knew they would be a few days with postage ect I purchased a new pair in the mean time ( I need them everyday old ones are a different prescription) by the time I had done this and sent them back my year warranty was finished . I received a very nice email from heather stating that my glasses have been discontinued there for cannot get the parts needed and after speaking with her manager they had credited my account with a good sum of money to get a new pair. I think the service I received was brilliant I am extremely happy with the outcome I will be using eyewear brands again and recommending to friends. thanks
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In store purchase was outstanding..........First class customer service

I have copied/pasted my email to the store......I can't praise this company highly enough!

"I wanted to contact you to give feedback on my recent glasses purchase.

I have been a customer for a few years now and have always been very impressed by your service. So much so, that I constantly recommend you to friends and family.

However, my recent purchase of glasses was an outstanding experience. Your staff are patient, kind and extremely knowledgeable. They make the whole experience a real pleasure, when, for someone lacking in confidence, it can be a difficult process.

I will continue to both recommend you and be a customer (as long as your staff don’t mind my dithering and constant change of mind :D) and your company could teach others a lot about customer service"

Try them....you won't be disappointed.
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Sunglasses

Got cool pair ray bans at a great price,super customer Sirvice and fast delivery thank you
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Amazing

Fantastic Service, and provided me the exact product I wanted. - ROCK
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Amazing customer service! amazing price! amazing company

I thought it would be easier to just copy and paste the email I sent to Lucy, one of the advisors...

"Can I take a moment to tell you what amazing service you offer! I was sceptical about ordering glasses online to begin with, but with fantastic prices I took a chance. I was kept up to date at all times, delivery was extremely quick and even when I called up the service was outstanding! I've already recommended you to family and friends and some have already ordered.

I will definitely be ordering again!

Thank you :)"
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Excellent service from Stephanie and the team at Eyewearbrands!

I was slightly apprehensive about buying glasses on-line, but I was also sick and tired of paying way over the odds at opticians. I stumbled upon Eyewearbrands, found the frames I liked from the high street opticians (at less than half the cost I might add), entered the details of my prescription and, voilà, my glasses arrived soon after.

Excellent service that I wouldn't hesitate to recommend.
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Fantastic service

Was fed up of the very poor selection my opticians (Tesco) was offering. At first I was a bit anxious about purchasing a pair of specs online due to the worry of the prescription being incorrect then going through the hassle of returns etc etc. After window shopping online I found myself on the eyewearbrand website. I fell for a pair of ray bans and wanted them on my face. So I obtained my prescription from Tescos, jumped online and got started. It was a very easy process. The website offered various options at very reasonable prices. I chose the necessary options and paid via paypal. I placed the ordered on Sunday am and to my delight when I opened my email on Thursday morning from Royal Mail my specs had arrived. What fantastic service!! I tried the glasses on and they are amazing. Will certainly be keeping the website in my bookmarks and most definitely be visiting again!
Adam.
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Great value & Excellent Service

I found a pair of round Ray-Ban frames on eyewearbrands I really liked and was unsure on colour/sizing before buying so bought three variations initially, free delivery being a huge help here. I was called a few days after ordering to query if I was just trying before buying as the lens choice I made would slow down the order, on the advice given I changed the lens type and the glasses came a few days later.

I tried the glasses out and made my choice then sent all three pairs back with the intention of simply going online again once refunded to re-order with prescription lenses. When eyewearbrands received my return they emailed to double check what I wanted to do and upon advising I was going to re-order after a refund they advised that they could simply reserve the frames I had sent back and would send back out once I sent the relevant info for my lens prescription.
Prescription details were sent and the complete glasses arrived very promptly soon after.

I got a great deal as the frames were on sale and I found a discount code online. Delivery was quick and free. There were no hidden return charges, just the cost of me sending the glasses back. They were pro-active in communication and were always prompt when replying to my emails.

Would highly recommend to anyone looking for well priced designer glasses.
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Excellent service

The whole process of ordering the frames is handled incredibly professionally. I was very pleased with the frames and lenses, but after a few months the case began to break and I noticed a small dent in one of the arms. The company very generously offered to send replacements free of charge.
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A fine example of a company

I have been customer of eyewearbrands.com on two occasions and would definitely recommend them to you since my experiences both times were superb:

•The whole website is so easy to use (and now shows live stock positions - very good!);
•Spot-on email marketing - very timely and appropriate targeting
•Customer service team are so friendly, helpful and easy to understand;
•14-day try and return policy is great;
•Speedy dispatch;
•Great prices;
•Great choice;
•What more could I want?
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Recommended.

This is a recommendation of my purchase from Vision Direct Ltd (the company behind Eyewearbrands.com) and the service provided by the Company.

I initially ordered a selected designer frame around beginning of January 2014, however my purchase was delayed due my selected frame being out of stock and the company's suppliers being unable to provide the frame until the following month. This did cause me some initial disappointment as it had been shown as 'available' on the website when I selected it. After the initial delay of about one week or so, I was invited to select an alternative frame.

I did select an alternative frame and my order was duly changed over. This process was made easy by Jenna from the customer services team who emailed me with suggestions as to alternative frames.

Eventually, I chose an alternative frame and Jenna was most helpful in ensuring I received my alternative frame as soon as possible. I was delighted by the frame I received - it is a high quality designer frame at a very good price (compared to the High St) and the prescription assists me in my reading (I am a solicitor and my job requires me to do a lot of reading). The lenses are also of an excellent quality - the anti-scratch and anti-reflective coating is a very welcomed addition.

All in all, I can recommend Vision Direct Ltd (Eyewearbrands.com). In particular, I was delighted by the service I received from Jenna and I can see myself making future purchases from this Company. Keep up the good work.
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I LOVE THIS COMPANY

I bought my first glasses last year, and I keep going back for more! i now own 4 pairs of frames and will be continuing to extend my wardrobe of glasses from eyewearbrands. 99% of the time I get my glasses within a week, the 1% that took longer than a week was down to ordering over the christmas/new year time when we have 100 bank holidays! (Thats not a complaint!)

I purchased two other frames which didn't suit my face due to style and colour and it was really easy to return!

If you have any problems you can talk to them through Facebook and the customer service team, which by the way is beyond fantastic! They have great advice and respond very fast considering the numerous email i imagine they get!

I love this company and can not wait to purchase my 5th frame!
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OUTSTANDING CUSTOMER SERVICE!!

I emailed eyewearbrands.com regarding a query Monday evening and by 11am the next day my query had been replied to and resolved!
Excellent Customer Service, quick, friendly and efficient! (Thank you Ellen for all your help!!)
Have recommended several friends to this website!!
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Great customer service!

Every time they had a problem with my order or any questions they contacted me directly. It's really easy to communicate with them, even through twitter! They respond me really quickly and they always confirmed my emails. I wish their product is as good as their services (my order is been shipped oversea, i'm still waiting on it.)
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Extremely proffesional and having quality products.

All has been said in the subject. This is by far the best company where you can purchase glasses! They are affordable, bring you quality glasses and the customer service is excellent!

Details

About this company

Looking to Save up to 60% off designer glasses or designer sunglasses from UK Opticians? FREE lenses with all designer glasses or prescription sunglasses online from EyewearBrands.com

Visit Eyewearbrands

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Eyewearbrands is ranked 16 out of 33 in the category

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