Eyewearbrands reviews

Eyewearbrands reviews

Excellent
9.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
164 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Incredible service

Ordered frames, recieved in 10 days (in Denmark), received regular updates on my order (and contacted them with some questions after ordering and had answers within an hour). Unfortunatly the frames broke (manufacturing fault) so I had to contact eyewearbrands again. The service I received was exemplary. We disagreed on a few points to start with, but all the time they answered quickly, respectful and I never felt the fear of being ignored that you can sometimes get with online stores. It didn't take long to settle all questions and I feel taken very good care of. Highly recommended!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AMAZING!

Tiffany glasses arrived within 2 weeks!
Completely genuine, great quality and in a lovely tiffany blue box... Prescription is also prefect.
Absolute bargain for £150.
Definitely will be using eyewearbrands again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Still havnt recieved my glasses!!

Placed order for glasses over a month ago, didn't receive anything. Had to chase them up to find out the frames were out of stock. They could have emailed me to let me know this! Exchanged frames and yet to hear from them. No glasses through the post, no update on them and really slow and non existent service.

I will not be using again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Outstanding Service

I have ordered a few pairs of glasses/sunglasses from Eyewearbands now and have never been disappointed. The service is outstanding from the very beginning, the glasses usually have taken up to a week to arrive and I have been kept informed through the whole process. Designer glasses at very affordable prices, can’t complain!! Very happy customer :) :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer Service does not have the customer in mind

Ordered my prescription glasses from eyewearbrands. Did the administrative process as quickly as possible, getting the PD and took a photo of my prescription as soon as i could.
I was told by the service personnel that my glasses would be done in 7-10 working days. I understood that they had to ship my frames from Italy, therefore it would take the longer stipulated time.
Consistently checked my account to know the whereabouts of said prescription glasses, but to no avail.
Had to call them up not only once, but thrice to know specifically what had happened to my glasses. Was told on the last phone call that I would be getting a call back from them but instead received an apologetic email, as apologetic as it sounded, I had to do the footwork to know where my glasses were, the onus should be on eyewearbrands towards the customer. Not vice versa.
The last time I'll be ordering from eyewearbrands if no action is taken.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appaling Customer Service

I ordered two pairs of Jimmy Choo glasses and was told one would not be in stock till after Christmas. Fair enough I replied, but what about the other pair? A week later they responded to my email asking if I wanted the other pair. Odd question since I had been chasing them on it. I emailed back saying YES I WANT THE OTHER PAIR! A week alter they email saying 'will be sent asap.' I hear nothing so I email, my email is ignored. Two days later I call back and the woman I speak to is really rude and seems quite baffled as to why I'm asking for a response to me email Apparently, they aim to only respond to emails in 7 days and think that is quite reasonable. Further they couldn't explain where my order was. I'm still waiting for a response.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Perfect service and speed

It took only 7 days since the day I make the order till I receive the package to Finland! The price is very good, service is great as well. They helped me confirm the prescription carefully and Order status is updated frequently so customer knows which step the glasses are at each time. If there's one thing that I could complaint it must be the delivery. The package was suppose to be delivered to my door told by the Eyewearbrands' staff, instead, the post asked me to pick it up from the local office saying that this package is not marked for home delivery. However, this is a very little part of the purchase and also might be post office's problem, so I would still recommend the website to everyone!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great value for money company.

First time I have gone online for prescription glasses, but I shall do so again.Eyewearbrands are a great company to deal with giving professional prescription advice and producing designer frames and lenses at value for money prices. I shall definitely recommend them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Service.

After having lenses installed, my glasses frame had become too loose and unfortunately it could not be manually adjusted.

I contacted www.eyewearbrands.com who resolved the issue quickly, fairly and without any fuss.

Particular mention should go to Rebecca who handled the whole situation very smoothly.

Highly recommended.

Gary Ackerman
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service, resolved problem with glasses immediately

A great service from this company, dealt with the problem and resolved immediately, no problems, no drama!

A good sign of a good company dealing with problems positively and quickly...

Many thanks to Nina Simpson and Chris Rowlands!!!

Definetly recommended!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent

The service and price was excellent. I was initially very dubious about going online for a pair of prescription glasses, but the team assured me every step of the way. I was notified continuously of the progress and every time I called to ask a question, I spoke to someone who was understanding and patient. I highly recommend Eyewearbrands.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Service!

My glasses arrived today and I am absolutely thrilled with them. It was my first time ordering glasses online, so I was a little apprehensive but I will certainly be ordering from them again then next time I am due.

I really liked the way the website kept me up to date of all of the stages that my order was going through.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Firstclass Company to deal with

I purchased some Ray Ban 3025 off Eyewearbrands Thursday the 28th Aug and they were Delivered This morning at 09:00 am 31st Aug
Free Postage.
Brilliant service they kept me well informed with Emails.
Can't fault this Company
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quick, cheep and good quality

Ordered a pair of glasses with prescription and could pick them up on the 7:th day in Sweden.
Price, is less than 50% off compared with a local store, for the same frame, same lens and same coating.
Excellent!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Helpful and reliable

Had a few queries regarding my order, phoned and got the "no problem" answers I was looking for. Then forgot to ask for a VAT receipt - emailed and got a reply within an hour and it was sent out that day, as promised. Brilliant service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Think of buying eyewear online, this is your one stop shop with excellency and unbeatable price

I have previously ordered glasses with them and I did not like the product and so they refunded straightaway, then finally I ordered pair of glasses that I have tried some retail shops, and ordered from eyewear brands of a fraction of the price!

I am very competitive buyer and I find eyewear brand prices are unbeatable, than other online glasses shop, reason is other shops has hidden cost when you want to a anti reflection coating, where on eyewear rands anti glare/anti reflection and anti scratch comes as standard

Their service and communication is great! Emails replied promptly, any concern or issue they would resolver!

I totally recommend, and I have done that to many friends already!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Perfect Service - Easy, Quick and Great Saving!

The current reviews speak for themselves. What a great business with helpful and insightful staff. This is the first time i have had to wear reading glasses and i wanted Persol which are rare to find in opticians. i was very pleased to see so many options and cannot fault the whole process. I dealt with a guy called Marcus who was incredibly helpful. Although i expected them to take a while especially with a prescription, they were waiting for me when i arrived home from a holiday. Incredibly safe and secure mailing and the glasses are great. I am sure even if i did have a problem it would have been solved in no time at all. If you have any reservations - give them a call- the staff are fantastic! I wish all the best for this company in the future because they are obviously doing something right! I shall certainly recommend them to friends and family!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Exceptionally friendly & helpful people plus great service.

I rang Eyewearbrands prior to ordering a pair of Ray Bans as I was anxious that they be delivered quickly. I explained that I was going on holiday in 7 days time and needed the sunglasses as a present for our grand daughter. The order acceptance and processing procedure was explained to me and I was assured my order would be delivered within my timescales. I therefore placed my order on Saturday afternoon and received it on Tuesday morning by special delivery - as promised. During our discussions, I also queried the different sizes (55, 62, 68) and formed a better opinion of the size I needed. All done in a most friendly manner and without feeling I was imposing on their busy time. I am delighted with the product and with the service provided. Absolutely faultless.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service, speedy turnaround and great communication - not to mention great value!

I cannot recommend this company highly enough. I placed an order for some Oakley prescription glasses on the afternoon of Wednesday 24th July, and they were delivered to me on Monday 29th July (in fact they could've been delivered on Saturday had I not given my work address for delivery!). The progress of the order was constantly updated on the website, and I couldn't believe how quickly everything moved. And best of all I've just paid half the price that Vision Express wanted me to pay for the same frames - bargain!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awesome

Eyewearbrands gave fantastic customer service. They answered my questions regarding where the Rayban glasses are sourced (some are from China) and they informed me all their Rayban frames are from Italy (which have a much better build quality). I really wanted my new glasses before I went on holiday and even though they do state it takes 7-10 days they managed to get them to me in half the time, and so I get to take them on holiday with me. They also made sure my prescription was totally accurate before fitting the lenses and always replied to emails very quickly. You receive emails at each step in the process so you know how your glasses are coming along, and they also use royal mail special delivery so that you can continue to track your order once posted. Great bunch of people and I would (and will) recommend them to anyone who is in the market for some quality glasses.

Details

About this company

Looking to Save up to 60% off designer glasses or designer sunglasses from UK Opticians? FREE lenses with all designer glasses or prescription sunglasses online from EyewearBrands.com

Visit Eyewearbrands

Category

Eyewearbrands is ranked 16 out of 33 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.