Ordered My Prada Frames on a Friday, got them the following Friday, with a phone call on the Thursday to let me know they had arrived & to confirm the address I would like them posted to. Happy with my frames & very good value with there discount codes they offer too. BARGIN. One happy girlie :)
Have just purchased some Dior sunglasses at a v good sale price and also managed to get an extra £10 off facebook discount as well. Delivery was v speedy (next day delivery) at no extra charge. Staff were very helpful and friendly. Glasses were well packaged in original Dior case etc. Would recommend for service and very reasonable/ competitive pricing :)
Recently ordered a pair of glasses from here, they were delivered within the 7 day time frame stated on the website. They also notified me at each different stage of the order process to keep me up to date on where my order was - really good piece of mind.
Unfortunately I had to return the glasses due to them looking silly on my head (I should have tried them on at the shop first!). Eyewearbrands were extremely helpful in assisting me around the returns process and also the exchange process as I wanted to order some different frames from them. The turnaround has been brilliant, my new glasses are already on order only two days after returning the first pair.
To make things even better, I was given a £20 discount on the second pair of frames.
The customer service team have been exceptional in their helpfulness.
Would really recommend this company.
i got a phone call from vision express about my recent eye test and the fact that i never bought any glasses from them.. i asked how much it would cost for a pair of glasses the same as i had with the prescription that i needed. the price they quoted was well over £250.. i was quite shocked to be honest and i thought i would have a quick search and see if i can find anywhere that does oakley glasses and i did.. i never expected to get 2 pairs of oakleys for less than what i was quoted from vision express but i did. the ony problem i had was that the second pair was not available but i recieved and email saying this and when they would be available.
instead of waiting i opted for a different pair and i recieved my glasses (both pairs) within 10 days of ordering. they even delivered them on a saturday for no extra money.
so if you want designer frames at a remarkabley low price and you can wait a week then give them a go.
I've been a loyal customer of my local opticians for many years, and despite receiving great service, I can no longer afford the enormous costs of buying glasses from them. £180 to £290 just for the lenses! I needed an alternative.
I had a look on the high street - but on seeing the 2 for 1 plus free lenses offers it was obvious you were paying £200 for £60 frames. Anyway I can never see the point in having 2 pairs, so I thought this time I would try online.
Eyewearbrands came top of the list and had a nice website. They make it very easy to select the right frame and lens options, showing you clearly the pricing throughout the process. They also make you send a photo of your prescription over so you can't mess that up, a good idea.
I received my new glasses this morning. First impressions are good, the lenses are great and I can see very clearly even to the edges of the lens. Time will tell how they hold up to scratches but can't fault them so far.
The only thing I was disappointed with was the 'stock' shown on the website. This doesn't reflect their stock at all. Despite saying my frame was 'in stock', it in fact took 10 days from my order being placed to my frame arriving with them. If you mean in stock with your supplier, fine, but you really ought to say that as the order tracker makes it clear you don't have them. In their defense, they say it takes 7-10 working days to fulfill your order and I received mine in 9.
I don't mind waiting a few extra days to save a huge amount off the high street so I overall I'm very impressed and would recommend the site. I will certainly use them again.
I received an excellent pair of glasses exactly as expected, with fast and reliable service.
The only issue was that my glasses were sent out in the wrong case - they didn't fit in it properly and the case was a different brand to my glasses. When I flagged this up on email, I was told to return the case, then they'd send out the correct one. I contested as it's not really ideal to be without a case until they receive the old one and send out the correct one, plus I'd have to pay for postage. They still said that it's not possible to send out a new case without receiving the old one back - so I've had to leave it as not worth the hassle. Not great as it was their error in the first place, but they have been very friendly and overall I'm impressed with the service and would definitely use them again. Much cheaper than buying in store!
Kris Huang found this review useful
I placed an order for some Tom Ford frames a couple of weeks before Christmas, they arrived after a couple of weeks and the arms were out of kilter (I just placed them on a flat service and one was 1cm higher than the other). I returned them, they reordered them and the second pair (supposedly quality control passed) was exactly the same. I sent these back and then received an e-mail to say that their 'technicians' had fixed the problem.
Now, anybody that wear glasses knows that once a hinge had been bent there is forever a weakness. And I didn't pay for glasses that had been bent back into line.
The service was slow and the quality of the products that they sent me was not acceptable. I opted for a refund and gave up in the end.
Nedim Dizdarevic found this review useful
I bought for my wife as Christmas present the new DG´s Frames! And we just love them!!! She looks amazing and she said that she had never had a better and so accurate prescription.
We saw the frames first on a regular optics-store in Vienna all together with the prescription they were €349! it seemed like the store was having some sort of Rent payment difficulties and they wanted me to chip in....
I was already decided to pawn my house, my car and all my Star Wars toys in order to come out as a hero in the then blurry eyes of my wife.
Came back home and started to arrange all the house Papers and my Car´s too! Then with tears on my eyes I found Luke and Darth... and started to wrap them on bubble wrap followed by 8000 Ewoks!
By some miracle I decided to type on Google the frame number of those DG´s that were about to destroy my life... and the first hit that came was www.eyewearbrands.com on rainy UK.
After some investigation I saw that indeed was a real site... I typed the prescription, spoke with some of the lovely girls on Customer Service (GREAT SERVICE BY THE WAY!!)... and my final bill was GBP140! which is about 150 something!
2-3 weeks later some bearded DHL Obi Wan Kennobi look alike came to my desk and delivered THE PACKAGE! (but not in a gay way)...
Long story short...I kept my house, my car, My wife hugged me... she stopped walking into walls! and I kept my 8000 Ewoks and my Millennium Falcon...
Luke and Darth are fine by the way...still having some sort of paternity discussion on one of my shelves, Luke is still crying like a little girl.
I am now about to order my second frames from them and we are planning on reglazing some of the old frames of my wife...
As a suggestion ask for your Doctor´s prescription don´t get your prescription at the shopping Mall!
Kindest regards from miserable Austria and may The Force be with you.
Rick Hope found this review useful
i had ordered an oakley crosslink that comes with extra temples . firstly they sent ti with deteriorated lens coating that looks as it is scratched and without the extra temples. when i told them about that they asked me to return it back to them in order to solve the problem . htey told me that the are gonna order it again and it will take 2 months . after waiting for these 2 months they send it again without the extra temples though they solved the lens problems. when i contacted them they told me that they sent the extra temples . finally i kept ti with me losing the main feature of this frame which is the extra temples .
the second part is that
after i had written the first part they contacted me and told me that they had contacted oakley and they will send me an extra temples .
it ends really wel though some inconveniences.wonderful customer service. thanks eyewearbrands
Despite an initial complication with my order, Eyewearbrands resolved the issue in a quick and professional manner. Customer service exceeded my expectations and went the extra mile to ensure my Christmas present arrived in time for Christmas.
Would highly recommend.
Very pleased with my glasses, great frames at a decent price. Really helpful and efficient staff who responded quickly to my queries. Received my glasses quickly even though outside the "standard" prescription range. I will definately by from Eyewearbrands again and recommend them to friends and family!
I've now had several pairs of single vision and varifocal glasses from Eyewearbrands, including reglaze of an existing pair of rimless. On each occasion the service and quality were excellent and the customer support outstanding- all at very attractive prices. Can't ask for more and have just ordered another pair!
I was a bit hesitant at first to purchase glasses overseas but I will never look back now and will definitely be purchasing through Eyewearbrands.com again! From the first contact, I had great service from Kim and she helped me along the way with the frames and to also include my prescription. Such a great price compared to purchasing in Australia and almost just as quick a turnaround as I received my glasses within 2 weeks!! The frames are perfect and the script is spot on!
Thank you so much and I will definitely be referring you to my friends and family here in Australia!!!
For me, the service is good. I never feel helpless from the staff of eyewearbrands. Size is a problem for me, however, their stock is really fantastic. Huge options awaits you. And after sale service is good. My first order was not fit well, it is easy to proceed refund and the staff offer me really useful information that I can take right pair for me. It really worth a try of it.
Copy of email I sent to company after my experience...
> For Nina, Chris and Joy
> I just wanted to drop you an email to say how nice it was to come into a store and have such a nice experience - firstly when I phoned a few months back and spoke to Joy who was really helpful on the phone and then today speaking to Nina on the phone and then coming into store and being helped by Nina and Chris. It was really nice to have genuine nice, helpful and warm assistance, which I am sad to say is not the normal experience when shopping most of the time in this country.
> Thanks again and see you soon.
> I love my glasses and look forward to getting my new sunglasses.
I have a passion for fashion and we all know that doesn't come cheap. Eyewearbrands are really efficient when it comes to saving money: without compromising on style.
I am yet to purchase any frames that I am always looking at - however they are quick to answer any queries I have.
I have used their reglaze service - and with intensive research, eyewearbrands are the most money saving. I received my glasses back within a week. I am pleased with the lenses and will be sure to use their reglaze service again.
I have used eyewearbrands.com twice in the last few months. The first time was my first experience of purchasing prescription glasses online and it was really straight forward and simple.
The website is easy to use, it's presented well and I had no difficulty navigating my way around the site. They have an extensive selection of frames available. I found their customer services department very helpful and also prompt. The ordering process was straight forward and the prices, well they are the best bit, I saved £50 compared to the high street price for the Rayban frames I chose.
Unfortunately I left my glasses on a Virgin Atlantic flight so I had to reorder my glasses. The staff at eyewearbrands.com couldn't have been more helpful, although this time I simply spoke to them over the phone to repeat my order. I ordered my glasses on the Monday and they arrived at my door on Wednesday morning. I'm just so impressed by this!
I wouldn't hesitate to recommend eyewearbrands.com - everything about the whole experience has been fantastic.
I recently received the third pair of glasses I have bought from Eyewearbrands. Each time I have received excellent service - but this recent experience was truly first class - the glasses were delivered just 7 full business days after my order was placed. I know I saved at least £100 compared to buying from a high street optician and I know that none of my local opticians can offer the same range of frames either. I am happily now accepting compliments on my new glasses and recommending Eyewearbrands to all of my friends, family and colleagues!
My Chanel glasses arrived perfectly, however after a few months, I did have a problem with the lenses, which there was no argument whatsoever about a replacement lens. They reassured me not to worry whatsoever, promptly fixed and returned to Australia. They actually said to me the most important thing is I needed to be happy with the result. Will definitely buy again, completely trustworthy company and I wish Australian businesses would learn from this exceptional customer service.
Finding the right pair of specs is hard enough, but trying to find them at the right price is even hard.
EYEWEARBRANDS.COM has completely exceeded my expectations of level of service, value for money and range of styles. I will now recommend EYEWEARBRANDS.COM to everyone I know who wears specs. Loving my specs, very happy.
Very good online optician, massive selection of frames to choose from, lots of lens options + good prices. Once ordered communication is excellent, with regular email updates and fast postage. Glasses were exactly as ordered and well packaged.
At the age of 43 old age has crept in and I need a pair of glasses. Found the style I wanted on Eyewearbrands and spoke to the lovely lady there for some advice. Found out everything I needed
Eventually ordered them on a Wednesday and they arrived the following Tuesday. Will be ordering my sunglasses once the weather gets better.
Many thanks to all at Eyewearbrands.
I was looking for a specific designer glasses (Tiffany & Co) and had seen them in Vision Express but they cost a small fortune which you would expect with designer frames so I took a note of the model number and did an online search. Came across Eyewearbrands who were selling them at a fraction of the price (over £175 cheaper - WOW). Was a bit wary of ordering prescription glasses on line but took a gamble and it certainly paid off. Glasses are perfect. Service was great - they kept me informed by regular email on the status of my order. Really easy to use website and I had the glasses in my hands 9 days after placing my order. I can't tell enough people about this site. Will definitely be ordering another pair soon.
I'd highly recommend eyewear brands to everyone I know! I was after some prescription sunnies for my upcoming holiday and was a little apprehensive about ordering online as I ordered glasses in the past from another company which were incorrect. I emailed the company to express my concerns and received a reply from a lady called Kim. She was very helpful and reserved the frame I wanted whilst assuring me the order would be dispatched as soon as the lab completed it, and then they would be sent next day delivery.
I proceeded with the order and had received them within a week!
Absolutely love the sunnies, showed them off to my friends who also love them and prescription is spot on! So happy with friendly and helpful service would definitely purchase from eyewear brands again!! :-)
I would highly recommend eyewearbrands.com to my friends and family. Staff are friendly and professional and made sure i received my sunglasses in time for my holiday. I will definitely be ordering from them again as the sunglasses were half the price of high Street opticians.
Rick Hope found this review useful
I could not find a fault with this company, the service was flawless from start to finish. The team answering my questions were not only friendly and helpful, their extensive knowledge astounded me, they just couldn't help me enough. I have already recommended to family and friends and in the process of choosing my next pair!! Thankyou again!!
I recently purchased a pair of designer sunglasses from eyewear brands, found the customer service second to none, brilliant, received my glasses very promptly and they were of a very high standard. I would certainly recommend this company to anyone looking for some designer glasses at very affordable prices.
thankyou so much............
I could not be happier with my Prada glasses! I almost pulled the trigger at my eye doctor, but decided to wait...and I'm glad I did!! I paid less that half of what I could have, and the glasses are exactly the same as I would have ordered! I won't ever pay retail again!
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