Formula One Autocentres reviews

Formula One Autocentres reviews

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Review by confirmed purchaser

Always delt with my car satisfactory

I believe them to be competitive and they do a good job.
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Review by confirmed purchaser

New Boots for Old!!

I was delighted to find that F1 Autocentre is just as helpful and competitive this week as it was three years ago.
Then I bought 4 Bridgestone tyres for my Mercedes they did need replacing having done 34,000 miles. Ian said they only had one in stock but could have 3 more by midday tomorrow. I told him I had to be in Loughborough for a hospital appointment so could not manage that time. He said not to worry he would ensure that he could get the job done in time for me to get to Loughborough. He did. The tyres, Bridgestones again, were on by 10.15 am and unbelievable they cost me £12.00 less than 3 years ago. Now that is what I call service.
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Review by confirmed purchaser

superb

Excellent, would recommend to anyone
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Review by confirmed purchaser

Very happy with the work

Did a good job , good price and fast . Nothing else I can ask for , so I am happy to use them again
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Review by confirmed purchaser

"Great Service"

I used the F1 auto centre in Newport pagnell and i was really impressed with the service and honesty of the staff. I had ordered a run flat tyre online (more expensive) as this is what i thought i had on my car. The Garage were honest and told me that the other tyres were not that type and i could purchase a cheaper tyre. I have also had my MOT and service completed here, and have always received great service.
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Review by confirmed purchaser

All done and dusted within the hour!

I booked the appointment online for a AM timing .I arrived at 10am was seen immediately and had two tyres fitted within the hour,which considering I had not booked a specific time was first class as far as I was concerned
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Review by confirmed purchaser

As good as anywhere

Best price, good service, convenient and clean facilities.
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Review by confirmed purchaser

Perfectly fine, quick service, nothing to write home about

As above, service was quick and I was told when my car was ready to pick up. The only issue I had was that a hub cap was missing when I went out to get in my car. No one mentioned it to me, or apologised in advance. All it would have taken is a quick 'sorry'.
Frustrating and has stopped it from being a 5* review

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[Name] has an attitude problem

I called into your Histon Road branch asking if they had access to a VCDS system to perform a forced regeneration on a blocked DPF which was not cleared through the normal reversal procedure of driving at 3000 rpm, in 3rd gear for at least 20 miles. The EML on my Skoda Octavia VRS had come on and my vehicle was in limp mode, which meant I had to rely on a VCDS induced forced regeneration, instead of any automatic in-vehicle procedures. I was referred to [Name] at the Barnwell Road branch who said he does possess a VCDS system which can undertake this task and is willing to do it.

At your Barnwell Road, I met this [Name] who had a dismissive attitude from the start. He started off by saying that "the EML, glow light and DPF lights are on so you have big problems". I was aware of the single problem my vehicle had, which I have described above given that I had already plugged my handheld VCDS fault code reader to discover the P2002 “"diesel particulate filter efficiency below threshold” error. He then plugged his SnapOn Ultra VCDS system which showed the same single fault code. He then started the diagnostic procedure and asked his junior colleague to take the car for a drive. The instructions on his VCDS said to drive in at least 4th gear whilst maintaining 2500 rpm. [Name]’s colleague was driving at suboptimal levels and did not reach this, which I pointed out to the colleague.

Upon return, naturally the VCDS prompted to rerun the diagnostic check as it was not conducted properly. Instead of this, [Name] had the audacity to swear at me, say that I wasted his twenty minutes and that my vehicle has ‘big problems’ and needs to ‘go to Skoda’. When I asked what these "big problems" were, given that even his VCDS machine displayed the solitary aforementioned fault code, he refused to comment and ordered me to go away. I calmly told him that there was no need for this attitude and that I was not seeking his services for free and that I would pay for having him run a diagnostic (even though he did not do this properly). He said he was not able to charge as it is his personal machine, swore at me again and proceeded to work on another vehicle. [Name] was in no mood to engage in a conversation for me to highlight that he did not run the diagnostic properly.

While I am appreciative of the fact that [Name] was willing to inspect my vehicle at short notice, his attitude and behaviour are not what is expected of the “providing value, care and service locally for over 40 years” slogan your institution likes to proudly boast. It is commendable that he owns such an expensive and powerful tool, but if he lacks the knowledge, skills or time to use it properly, then he should admit to it from the start and politely decline to investigate my vehicle from the get go. [Name] was enraged at me ‘wasting’ twenty minutes of his time; on the contrary, he has wasted my time by not being able to undertake the DPF diagnostic test and forced regeneration, which he said he would. Additionally, he made false claims that my vehicle has ‘big problems’.

I hope that none of your other employees have a similar attitude to [Name]. In order to rectify this situation, I insist on a formal apology from [Name] and suggest that you send him on a Customer Relations course, for the sake of your business and to prevent any other customer from having to tolerate his attitude and tirade.
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Review by confirmed purchaser

i recieved what would appear to have been a very informative trustworthy experience

The staff were very informative, friendly, and helpful, which gave me confidence in their ability to assess the correct repairs for my vehicle. And all at a very competitive price.
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Review by confirmed purchaser

Efficient & honest

I sent my car in for an MOT. It failed on rust, so they recommended a good welder, who fixed the car & sent it back for a re-test without me having to do a thing! Also got a discount for booking MOT online. Everything turned over in just 48 hours - well done!
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Review by confirmed purchaser

Excellent service

I have used Formula 1 in Milton Keynes for several jobs. Now they are my number one choice. On each occasion the staff have been helpful and courteous. The premises are modern and clean with bright, well heated waiting and reception areas.
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Review by confirmed purchaser

Bloody amazing!

My appointment for MOT was 8.30 and as I went in I was made to feel very welcome and was expected as he used my name, which made me feel valued. They set to work on my car immediately. MOT passed par a brake light bulb which he fixed. They also checked tyre pressures and pumped them up! He also asked me if I had any other problems with the car and I did mention that occasionally it struggled to start and clock was losing time everyday. He said I would need a new battery in next couple of months but I asked him to fit it there and then. He got somebody on it straight away and off I went. It was a pleasant experience all round and will definitely use for my future services and MOTs etc. My car starts like a dream now! Please use this company. I have saved bookmark so I can book things easily.
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Review by confirmed purchaser

Cheap and good service.

I got this decent brand tyre for a very low price, under cutting all the high street rivals.
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Review by confirmed purchaser

Would of been excellent but!!!!!

Very impressed with work and was given a duration for work and was ready on time,However!!,They found a problem which they rectified at my cost of £28 extra, This would of been acceptable if they had rung and asked me if I wanted them to do this,They had my mobile number and could of phoned anytime to ask if I would like them to do this "fix" but they did not! If I ask someone to do one job for me i do not expect them to carry out "extra"work at my expense without my permission!!!
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Review by confirmed purchaser

Excellent company. Would definitely recommend

Very satisfied with the service I received. Ordered my tyres and booked fitting through the website. No problems at all.
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Review by confirmed purchaser

very good service 10/10

Would recommend Formula 1 to friends and family for servicing and M O T
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Review by confirmed purchaser

take payment for tyres that are unavailable

Purchased a set of four tyres online. 24 hours later informed not available by email, no alternative offered. Then took three emails and a phone call to obtain refund of credit card charge that had been processed
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Review by confirmed purchaser

Brillant service

Really friendly service, and also was the cheapest id found. Would definately return to have more work carried out

Formula One Autocentres

About this company

Formula One Autocentres currently boasts over 60 state-of-the-art autocentres located throughout the South/South East and the Midlands, with over 450 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that Formula One are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Visit Formula One Autocentres

Contact information

Call us on: 01438 746633
We live here: Aston House, Boulton Road
SG1 4QX Stevenage
United Kingdom

Category

Formula One Autocentres is ranked 13 out of 28 in the category

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