I am very happy with the service they provide. I like the free postage. They post your order out the next working day or on the day of your order placed. I like the reward scheme they have.
They are not the cheapest and not the most expensive online outdoor retailer, but if use their reward scheme then you get a discount off your next purchase if you wish to redeem your points.
excellent company with very good speed of service and communication This is the 2nd purchase and delighted with both. The free postage is a bonus.The website is easy to use followed with a confirmation of the order. It was a pleasure doing business and will definitely be visiting your website again. Merry Christmas and Best Wishes for 2010
The item arrived on time. I decided to exchange the item for a larger item and this was easily and quickly done. Postage was free on the initial purchase. I would have awarded 5 stars but there was no postage return voucher for the exchange. However, overall a very good product and very good service.
I finally succombed to the realisation that my purchase would be necessary for a camping trip to Ukraine the following week. I ordered at 5.20 on Thursday evening and received my purchase Tuesday after the bank holiday the day before I flew - I took a risk on delivery and the company rose to the challenge! Am very impressed and will recommend!
Great and efficient service! I ordered the Mammut Rock Rider helmet to my address in Denmark. First thing it turns out that there is free delivery to Denmark (all EU countries I believe) which in my experience is pretty rare. Free delivery really gives internet shopping a whole new perspective. I ordered the helmet Sunday evening and Monday I get an e-mail saying that my package has been dispatched and Friday the package is on my doorstep!
I located the product I was interested in easily on websight. Ordering & purchase no problem, the product was delivered free of charge within 3 days.
I am now equiped with impessive Kahtoola MICROspikes which I am sure will be well used during the Scottish winter walking
I found the info and advice on the site really useful for decision-making and the customer service was excellent when I emailed about sizes. I've always appreciated the reward system but their prices are good anyway! Delivery was prompt and my return was refunded very quickly. I would highly recommend them.
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