Quick delivery and response to queries but more written notes needed.
Buying technology can be fraught with problems and it helps if written set up notes are provided and technical queries are answered clearly and quickly. No more is this more important than when buying a wi-fi directional aerial, that has instructions that are not up to date with the current stock of PC operating systems. It would also help if all the products were tried in store first and instructions added in a simple guide, together with driver download addresses, rather than wait until customers get in a fankle. Nonetheless, Faculty-X do their best to help and so far I have managed to get the aerial working. However, it has not yet proved that it can receive a signal at the claimed 1 km and it is still "on trial". Also, once I find the on-line Driver Download for my "non CD" laptop it will be even easier to use the aerial where I want to. Unfortunately, there is an assumption that all buyers are Teccy Types and, whilst the kit is probably all fine, getting it working is sometimes more of a pain than it needs to be.
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