Awful Appalling Dreadful customer service with no ‘customer’ or ‘service’ at all. Not even in formal writing (Royal Mail) their c-s had the courtesy and professionalism to reply to my concerns. I have been their member in the past for too long!! Unfortunately, they bought The Daily Draw, a daily kind of lottery, no fun anymore since it is now run by Fair-ex. which doesn’t have anything ‘fair’ at all. Too bad!!!