AVOID AT ALL COSTS.
I would give NO STARS if it was permitted.
Purchased a supposedly brand-new electronic drum kit online.
Soon became evident from the poor condition of the packaging and the visible wear and tear marks on the drum pads that the kit was infact SECOND-HAND.
The set was also missing its throne and bass pedal - stated as being inclusive of the drum package.
The module and other elements had to be returned because of being faulty, only for them to get ‘lost’ in the post (staff reported as to having no recollection of me stating items were defective – it was them who initially requested me to return them!).
Staff were extremely rude, unhelpful and lied throughout the entire process.
I also bought a ‘new’ electric guitar alongside the drum kit order, only for this to arrive as well in a sorry state – packaging badly damaged, deep scratches to the guitar and parts absent.
Staff again were extremely unhelpful by having no determination to rectify the situation – outrageous considering the vast amounts of money spent on the two instruments.
I have had a terrible experience overall and would strongly advise people to avoid this company at all costs.
Good luck if you are currently pursuing problems with this business – I am obviously a nuisance to them now asking for what I have paid for and, as a result, have had my email address blacklisted!
Quicker delivery than Amazon. Will definitely use again!
As it was the first time I had ordered anything frm Fairdeal I rang their online shop telephone number first to confirm that the item I was ordering from their website was in stock and available immediately. The gentlemen on the phone double checked their stock and advised that if I ordered it on Weds afternoon it would definitely be there on Friday.
I ordered it, it arrived on Friday morning.
Can't say "fairer" than that for a first experience.
This is an open and friendly company to deal with. Prices are very favourable and staff are informed and honest. I ordered a guitar and amplifier and although the amplifier I ordered wasn't in stock they upgraded it to another at no extra charge. Delivery was free and on time. Excellent.
In this world of fast commerce it is really refreshing, and sadly unique, to find a company, whose staff are so customer focused. I wanted to find out what had happened to an order that I made for a set of strings that hadn't arrived. The person that I spoke to didn't transfer me to 6 different departments, didn't speak to me like I was an inconvenience and treated me like a really valued customer even thought I'd only spent £3.99. Within 3 minutes the problem was resolved, Thanks Fairdeal Music and thanks Tariq for being a star, bless you.
I order a tuner from fairdeal music they were the friendly people who understood my needs
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