Reply from FairDeal Music Birmingham Shop
[REPLY]
- Reviews (15)
- Andrew Shanahan
- 2 Reviews
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.
I would give NO STARS if it was permitted.
Purchased a supposedly brand-new electronic drum kit online.
Soon became evident from the poor condition of the packaging and the visible wear and tear marks on the drum pads that the kit was infact SECOND-HAND.
The set was also missing its throne and bass pedal - stated as being inclusive of the drum package.
The module and other elements had to be returned because of being faulty, only for them to get ‘lost’ in the post (staff reported as to having no recollection of me stating items were defective – it was them who initially requested me to return them!).
Staff were extremely rude, unhelpful and lied throughout the entire process.
I also bought a ‘new’ electric guitar alongside the drum kit order, only for this to arrive as well in a sorry state – packaging badly damaged, deep scratches to the guitar and parts absent.
Staff again were extremely unhelpful by having no determination to rectify the situation – outrageous considering the vast amounts of money spent on the two instruments.
I have had a terrible experience overall and would strongly advise people to avoid this company at all costs.
Good luck if you are currently pursuing problems with this business – I am obviously a nuisance to them now asking for what I have paid for and, as a result, have had my email address blacklisted!
- Shahzad
- 1 Review
Fast, efficient, great prices, excellent sales service!
Quicker delivery than Amazon. Will definitely use again!
-
- Liam Bolger
- 1 Review
1st Experience Very Positive
As it was the first time I had ordered anything frm Fairdeal I rang their online shop telephone number first to confirm that the item I was ordering from their website was in stock and available immediately. The gentlemen on the phone double checked their stock and advised that if I ordered it on Weds afternoon it would definitely be there on Friday.
I ordered it, it arrived on Friday morning.
Can't say "fairer" than that for a first experience.
-
- Nancy Angell
- 2 Reviews
Very impressed.
This is an open and friendly company to deal with. Prices are very favourable and staff are informed and honest. I ordered a guitar and amplifier and although the amplifier I ordered wasn't in stock they upgraded it to another at no extra charge. Delivery was free and on time. Excellent.
-
- Warren Szpalek
- Birmingham, GB
- 1 Review
I am so impressed
In this world of fast commerce it is really refreshing, and sadly unique, to find a company, whose staff are so customer focused. I wanted to find out what had happened to an order that I made for a set of strings that hadn't arrived. The person that I spoke to didn't transfer me to 6 different departments, didn't speak to me like I was an inconvenience and treated me like a really valued customer even thought I'd only spent £3.99. Within 3 minutes the problem was resolved, Thanks Fairdeal Music and thanks Tariq for being a star, bless you.
- Bruce
- 1 Review
Five Stars says it all!!
The staff was unbelievably courteous and helpful. Wish I lived in England just so that I could visit the store and say thank you in person.
- Gary
- 1 Review
- Bill
- 1 Review
- Craig
- 2 Reviews
Awesome
Excellent service got my guitar earlier than expected very happy.
Guitar was in tune.You can tell FairDeal Music care about what they sell.Great shop to buy from.
- Bob Gilchrist
- 1 Review
Music To My Ears
This company is exactly what it says "FairDeal" They are very effcient, the price is good and free postage, the quality is excellent. All at your fingertips, what more could you wish for?
- Big Tony
- 1 Review
they are superbly tuned into want the musican needs
I order a tuner from fairdeal music they were the friendly people who understood my needs
- Bill
- 1 Review
Prompt service - good communication
Very pleased with my purchase, will deal with FairDeal Music again
- GARRY
- 3 Reviews
COULDN`T BE BETTER
THE ITEMS THEY SELL ARE GREAT QUALITY AT A GOOD PRICE AND THE DELIVERY IS FREE AND VERY QUICK
WOULD RECOMMED THEM TO ANY BODY
- Dave Smart
- 1 Review
The perfect kit for a perfect result
The harmoniser made such a difference to the vocals that we felt like a newly formed band
- Alan Prudhoe
- 1 Review
