Falk Culinair reviews

Falk Culinair reviews

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Review by confirmed purchaser

The other 'Ronseal' - a business that delivers on what it states.

A refreshing buying experience. Not only is the product excellent, but also the support and delivery. Efficient, honest, prepared to go the extra mile, this business is a model of quality, commitment and integrity, a model for many others to follow, particularly those trading on-line. Added value is uncommon in contemporary commercial terms: Falk Culinaire UK, the exception.
Falk Culinair

Reply from Falk Culinair

Dear Mr Hagland,

Thank you for taking the time to post a review on Trust Pilot about Falk Culinair.

I am delighted to hear that you were pleased with both our products and our service and hope to have the pleasure of dealing with you again.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

Good service quality products

The order was handled promptly & efficiently.
The producut is a quality item, we have another Falk product which has served us well, we anticipate this will be every bit as good.
Falk Culinair

Reply from Falk Culinair

Dear Mr Sword,

Thank you for taking the time to post a review on Trust Pilot about Falk Culinair.

It is always pleasing to see existing customers return and purchase additional copper cookware.

I hope you have many years of sterling service from your purchase and look forward to dealing with you again in the future.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

Excellent as always

Fast delivery, high quality product, what more could you ask for
Falk Culinair

Reply from Falk Culinair

Dear Peter,

Thank you for taking the time to post a review on Trust Pilot about Falk Culinair.

It is always pleasing to see existing customers return and purchase additional copper cookware.

I hope you have many years of sterling service from your purchase and look forward to serving you again in the future.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

really good service and help

ordered and delivered next day. already had their cookware so knew quality. excellent products
Falk Culinair

Reply from Falk Culinair

Dear Mrs Platts,

Thank you for taking the time to post a review on Trust Pilot about Falk Culinair.

I am delighted that you were pleased with our service and hope to have the pleasure of dealing with you again.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

Perfection!

We bought the Sizzler Set, and went for the new Signature range, they look fantastic and perform even better. My wife was a sceptic but we followed the seasoning instructions and food cooks evenly and nothing sticks. I would definitely recommend these.
Falk Culinair

Reply from Falk Culinair

Dear Mr Dance.

Thank you for taking the time to post a review on Trust Pilot. We were delighted to read how pleased you are with your new Signature Range pans and wish you and your wife many years of happy use with these.

Kindest regards
Neil Corke
Director
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Review by confirmed purchaser

Stunning product

We recently bought a set of Falk Culinair pans. They are truly stunning! The service and speed of delivery was also faultless. Most impressed.
Falk Culinair

Reply from Falk Culinair

Dear Mr Sheridan.

Thank you for taking the time to post review about Falk Culinair on Trust Pilot. I was delighted to hear that you were pleased wit both our products and our service and hope to have the pleasure of dealing with you again.

Kindest regards
Neil Corke
Director
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Review by confirmed purchaser

Fantastic service!

The purchases were delivered as promised - slight problem with online order from overseas but a quick phone call and very helpful person sorted out our problem and processed order for us. We were kept up to date with emails as to the expected delivery time - could not ask for better service !
Falk Culinair

Reply from Falk Culinair

Dear Mr Turner.

Thank you for your kind review on Trust Pilot. I am glad we were able to resolve the problem you had ordering from abroad and pleased to hear you found our service to your satisfaction.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

1st class service

Cannot fault this company. Kept updated throughout. Service was fast and efficient.
Falk Culinair

Reply from Falk Culinair

Dear Mr Whiting,

Thank you for taking the time to post a review on Trust Pilot about Falk Culinair.

I am delighted that you were pleased with our service and hope to have the pleasure of dealing with you again.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

Quality speaks for itself, and these pans are top, top quality; quality website and quality customer service too.

My wife bought one pan for me this Christmas after I had mentioned how good the professional copper/stainless-steel pans were that I had used when on a cookery course many years ago. It was from the saucier range (18cm) and looked so beautiful I was immediately hooked. I have used it daily for my breakfast porridge; a job that can easily scorch a pan & turn the contents into a mess that sticks like cement. But this pan does the job so well my porridge actually tastes better and cooks much quicker! By immediately filling the empty pan with cold water, whilst I eat the residue becomes easily removable with a washing up brush much better that my previous non-stick coated, heavy-gauge porridge pot. Within days I purchased another pan from the saucepan range this time (20cm), to use daily for rice, spuds & pasta (for 2 to 4 good eaters) and hope to build up a collection in the future.
Falk Culinair

Reply from Falk Culinair

Dear Mr Wilson,

Thank you very much for taking the time to write a detailed review on Trust Pilot about Falk Culinair cookware. We are delighted that you were so pleased with your first purchase that you decided to return!

I hope you have many years of sterling service from your new cookware and look forward to dealing with you again in the future.

With kind regards
Neil Corke
Director
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Review by confirmed purchaser

It's Very satisfactory service.

Accurate and fast delivery, good price, meticulous feedback satisfactory.
I have many different brands of copper pan and use.
Falk is well maintained the color and flavor of the food when cooked.
It comes from the thickness of the Falk
Falk copper thickness is thicker than that of other brands.
In addition, Falk has the surface of the fan even more easy to manage
This is South Korea, and I fear that you have to use proper English.
Falk Culinair

Reply from Falk Culinair

Dear Mrs Jung,

Thank you very much for your kind review on Trust pilot. We are delighted that you were pleased with your purchase and our customer service.

I hope your pans give you many years of service in South Korea and look forward to serving you again soon.

Kindest Regards
Neil Corke
Director
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Review by confirmed purchaser

My recent order of a frying pan with lid

The label sticker iside the pan shoud be placed somewhere else. When I removed it it took me a long time to clean the glue resdue left after removing the label sticker. Also the metal handle of the lid gets very hot I suggest having the handle of the lid made from defferent matrial other than metal something like vintage wood on the lids handle.

Thank you
Falk Culinair

Reply from Falk Culinair

Dear Miss Nour,

Thank you for taking the time to post a review on Trust Pilot. We welcome all feedback from our customers, including constructive criticism!

Please accept my sincerest apologies for the difficulties you experienced removing the adhesive label from your new pan. These were requested by a reseller in the United States and we now recognise they were not a good idea and have already stopped applying these to pans sold in the UK, and rest of the EU.

We would have exchanged the pan for one without a label, if requested, as customer satisfaction is extremely important to us.

Turning to your suggestion regarding the handles, we make these products to last a lifetime and unfortunately wood would not be that durable. We are however in the process of releasing a new range of pans with “cool touch” stainless steel handles. If you are interested in trying one of these, please contact me.

With Kind Regards
Neil Corke
Director
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Review by confirmed purchaser

You get what you pay for!!!

Having owned 'Copper' pans in the past, the difference between Faulk pans and their cheap copies is phenomenal. Cheaper copper pans are frequently only copper coated, so the speed and efficiency at conducting heat may surprise you when you first use Faulk's, it has caught me out! They are also much easier to clean than normal copper pans because of the satin finish, so instead of having to spend time polishing you simply wash, dry and watch the deep patina mature. In addition, the feel is fantastic the weight hints at the quality of the product but the shape of the pans' smooth curves prevents ingredients getting trapped in sharp corners where they can then overcook. The handles also have a nice feel and are sufficiently sturdy to inspire confidence. Service has been efficient even during the busy winter sale period, with my pans arriving the day after my order was placed. All in all I could not be happier with the product and the service…although my partner, who does the washing up, would have preferred dishwasher friendly pans (philistine!!)
Falk Culinair

Reply from Falk Culinair

Dear Mr Hayton,

Thank you very much for your review on Trust Pilot. We are delighted to hear how happy you are with your new pans. The brushed satin finish is a feature that is unique to Falk Culinair and reduces, or depending pun your inclination, eliminates frequent polishing.

I hope you have many years of sterling service from your new cookware. Thank you once again and we hope to deal with you again in the future.

With Kind Regards
Neil Corke
Director
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Superb Quality and excellent customer service

I'm so pleased I did my research and went for falk copper pans. I received them yesterday and they are beautiful, quality items. I just wished I could have bought more. The customer service was excellent, I was totally impressed. I just wished more companies had your service it was a easy and pleasant experience. Neil was extremely helpful and I really appreciated the extra mile for my order. I'm going to recommend falk to as many people as I can.
Falk Culinair

Reply from Falk Culinair

Dear Fitzy,

Thank you very much for your wonderful review on Trust pilot. We are delighted that you were pleased with your purchase and our customer service.

Our Winter Sale will be running until the weekend if you want to add to your collection at unbeatable prices!

I look forward to seeing you again soon.

With Kind Regards
Neil Corke
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Review by confirmed purchaser

Fantastic!

As I've come to expect from Falk, absolutely amazing. Firstly, customer service is top notch, with my delivery coming as expected. Then the pan itself. Gorgeous, and a joy to cook in. Perfect for so many things, I want to use it all the time. It has yet to leave my stovetop!
Falk Culinair

Reply from Falk Culinair

Dear Mr Mason,

Thank you very much for your review. We are delighted that you are pleased with your purchase and our service. We pride ourselves on manufacturing top quality cookware and hope this gives you many more years of pleasure.. Thank you once again and we hope to serve you again in the future.

With Kind Regards
Neil Corke
Director
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Review by confirmed purchaser

Perfect small pan

So delighted with this little pan, great for sauces and I'm sure that I'll find lots of other uses for it. Really happy invested in the lid too, makes it even more versatile.
The customer service, from ordering to the couriers delivery was exemplary. Would recommend Falk Culinair to everyone: a great product and great customer experience.
Falk Culinair

Reply from Falk Culinair

Dear Emma,

Thank you very much for taking the time to leave a review on Trustpilot.

We are delighted that you are pleased with your new cookware and the service you received from us. We really do pride ourselves on providing quality products together with old-fashioned customer service and we are so glad that you have enjoyed shopping with us. Thank you once more for taking the time to leave a review and we hope you enjoy your new cookware for many years to come.

Kind Regards
Neil Corke
Director
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Review by confirmed purchaser

Fantastic product an excellent service!

The start of a lifelong collection - met my expectations and will no longer be looking anywhere else for copper cook-ware.
Falk Culinair

Reply from Falk Culinair

Dear Mrs Crompton,

Thank you for taking the time to post a review on Trustpilot about Falk Culinair.

I am very pleased that yew were able to fulfil your expectations and look forward to seeing you again soon.

Kind Regards
Neil Corke
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Review by confirmed purchaser

Truly Fantastic service.

The service is just great I wish every company had such a great service. Thank You
Falk Culinair

Reply from Falk Culinair

Dear yam,

Thank you for taking the time to post a review on Trustpilot about Falk Culinair and your kinds words. I hope we will have the opportunity to serve you again soon.

Kind Regards
Neil Corke
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Review by confirmed purchaser

Copper Culinair are the cooking commodities for 2014!!

Wow...what can I say...these pans shout "Quality". They not only look seriously
expensive with their riveted cast iron handles and matt copper hue..but they are also
a dream to cook with...best investment ever!
Falk Culinair

Reply from Falk Culinair

Dear Doctor Stowell,

Thank you for your orders and taking the time to post a review on Trustpilot about Falk Culinair.

I hope you receive many years of pleasure cooking with your new cooper cookware.

Kind Regards
Neil Corke
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Review by confirmed purchaser

BEAUTIFUL product and EXCELLENT service

20cm casserole pot with lid was perfect in size and construction. Brilliant buy ! Good price !
Looks great and is easy to use and maintain. So happy with this item I am hoping to buy another one....hoping there are some left..
The assistance of the company in making sure my item was delivered to me because of my error on the address was excellent and contact was maintained throughout until it was delivered to my door. They are kind and courteous and care about their customers.
Falk Culinair

Reply from Falk Culinair

Dear Julie,

Thank you for your wonderful review on Trustpilot.

I am pleased we able to resolve the address problem for you and that you love the 20cm casserole. It is a versatile pan and has been a very popular "Piece of he Month". The bad news is we sold out of these earlier this morning, but have a few motre arriving from the factory on Wednesday if you want to place an order and take advantage of the offer price.

Kind Regards
Neil Corke
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Review by confirmed purchaser

This is the best little pan !!

This is my first purchace from Falk Culinair.
I am very satisfied with the qaulity of my little pan it looks better than the picture in the brochure. The service and prompt delivery was excellent. I melted some chocolate in the pan and made my Wife some fruit kebabs which went down very well.
Falk Culinair

Reply from Falk Culinair

Dear Simon,

Thank you for taking the time a review on Trustpilot.

I am delighted to hear you are enjoying using your 18cm "Try Me" saucier. Wait till you try making Béarnaise Sauce in this!

Kind Regards,
Neil Corke

About Falk Culinair

The finest copper cookware money can buy?

Falk metallurgists were the original developers of the 2.5mm copper and stainless steel bi-metal which is now considered the 'gold standard' of copper cookware. 2.3mm of solid copper provides superb heat conductivity, while 0.2mm of stainless steel provides an indestructible interior, which will never require re-lining. These are pans which will typically survive their owners and be passed down to the next generation.

Full product range maintained for next day delivery

The whole Falk Culinair product range is normally available for next day delivery from stock within the UK.

Free delivery on orders over £100

The company offers free delivery within the mainland UK on all orders over £100 in value.

Unconditional lifetime warranty

All Falk Culinair products come with an unconditional lifetime warranty against any kind of material or manufacturing defect.

About Falk Culinair

Falk Culinair is a third generation company based in Belgium manufacturing heirloom quality solid copper cookware. Their commitment to provide products that stand up to the demands of the 21st Century is evident in every superbly finished piece. The traditional values and practices that have made Falk Culinair successful are as important today as they were when the first copper piece was forged.

Visit Falk Culinair

Contact this company

Call us on: Freephone 0800 148 8907
We live here: London
United Kingdom

Category

Falk Culinair is ranked 2 out of 7 in the category Catering

Falk Culinair is ranked 22 out of 95 in the category

The Falk Culinair Guarantee

A "copper-bottomed" guarantee...

We have tried to make our guarantee as simple and straightforward as possible: If you are not totally satisfied when you receive your Falk Copper Cookware, you can simply return this to us for a full, no-questions-asked refund. In addition, all our products carry a lifetime warranty against any manufacturing defects.

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