We purchased a Friends and Family Railcard over the Xmas break for a trip two days later. On COMPLETION of the purchase it then states you have to wait for the card to be delivered (you cannot print a copy of your receipt etc) to be able to purchase tickets. This did not happen in time and we were forced to purchase another from the Train Station. My phone calls and emails with the Railcard operators only offered patronising, unhelpful 'it clearly states in our T & Cs' and borderline rude discussions.
They really should state, before you start completing your details, (as a pop up or similar) that you will not be able to use this card for approx 2 weeks.
However, the speed each phone operator relayed me to the T & Cs would suggest I am not the only person to be caught out by their poor website.
Their response times were never as stated and when I queried why this was the case I was told 'well its Christmas, that Depts shut!'...of course....wouldnt expect to be informed of this pre-purchase!
Overall I lost money as they deducted an admin charge from my duplicated card.....left a VERY bad taste in my mouth.
In this era proof of purchase should suffice....not relying on a 3rd party to deliver their products.
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