Familyandfriends Railcard reviews

Familyandfriends Railcard reviews

Acceptable
5.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
3 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

MASSIVE PRICE INCREASE FOR 2013

For the past two years these have been half price at £14 but this year they have cranked it up to £30.You can get a £3 discount code but £27 in these hard times is ridiculous.I will definitely not be renewing as cheap fares are just as hard to find as many days are unavailable due to rail maintenance.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very very poor service and information clearly lacking

We purchased a Friends and Family Railcard over the Xmas break for a trip two days later. On COMPLETION of the purchase it then states you have to wait for the card to be delivered (you cannot print a copy of your receipt etc) to be able to purchase tickets. This did not happen in time and we were forced to purchase another from the Train Station. My phone calls and emails with the Railcard operators only offered patronising, unhelpful 'it clearly states in our T & Cs' and borderline rude discussions.
They really should state, before you start completing your details, (as a pop up or similar) that you will not be able to use this card for approx 2 weeks.
However, the speed each phone operator relayed me to the T & Cs would suggest I am not the only person to be caught out by their poor website.
Their response times were never as stated and when I queried why this was the case I was told 'well its Christmas, that Depts shut!'...of course....wouldnt expect to be informed of this pre-purchase!
Overall I lost money as they deducted an admin charge from my duplicated card.....left a VERY bad taste in my mouth.
In this era proof of purchase should suffice....not relying on a 3rd party to deliver their products.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant

I regularly go to Taunton from Reigate on the train, this card has saved me thousands of pound. I have just brought my daughter 16+ card for when she travels out and about with friends.

Is Familyandfriends Railcard your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Familyandfriends Railcard Details

About this company

Where ever you're going, take your Family & Friends Railcard with you to save on rail fares. As long as you have at least one child travelling with you, you'll qualify for Family & Friends Railcard discounts.

Visit Familyandfriends Railcard

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.