I'm very impressed from the company! My flat was very dirty and needed a professional touch rather than my sloppy attempts at cleaning. At first I didn't really want to book anything as I thought it would be very,very expensive (you know how London is) but the price given was very reasonable.
The result is excellent as well - everything was thoroughly cleaned. I can easily say you are indeed a professional cleaning company.
The cleaners at Fantastic cleaners are excellent, polite and timely but sadly let down and mismanaged by an administrative team that do not provide sufficient evidence of a business model that could survive.
Fantastic cleaners doesn't provide the necessary legal financial structure or paperwork to handle domestic or commercial cleaning effectively. They do not work working the bounds of any contract you sign with them and unfortunately will cut a lot of corners to make sure your experience with the excellent cleaners is not met with a good experience from the back-office management staff.
They don't provide their cleaners with sufficient time or notice to arrive on time given different transport issues, and it's visible the management team are difficult to work for.
The end result is a good clean, but with a very sour taste, and a customer journey begins long before the cleaner arrives at your house or leaves again.
We're disappointed and embarrassed that we let this company into our home, next time we'll make sure we spend a little more money to receive the rounded experience you would expect.
UPDATE: Since reviewing Fantastic Cleaners I have spoken to their management team who explained this was an extraordinary circumstance and were very apologetic. They have offered a free cleaning session and a hamper to make up for what went wrong. They've been kind and gracious, because of this I'll reconsider using them in the future.
I am writing because of Isabella's review. Not always everything is perfect in this world. However, the customer service is flexible and adequate. I expected window cleaning session and the technician came 30 minutes late. This does not make a good impression when you order cleaning for first time. The good thing is that i received a call from their office in advance and did not have to wait in the apartment. He did a good job and next time when i need cleaning services i will call fantastic cleaners.
Our flat is not exactly big but there are lots of difficult areas and some heavy furniture in the way. There are two bedrooms and two bathrooms and it would have taken us a whole weekend and maybe more to clean it all by ourselves. I decided to rang up Fantastic Cleaners as there was surely no way that my husband and I would spend our days off on all fours, scrubbing and dusting. Their agent was very talkative, maybe a bit too much, but she helped me a lot. She asked several questions about the flat so she could finally come up with a price for the whole thing. However, there was a slight issue with the service. Apparently, the landing at the end of the staircase was not included in the carpet cleaning. Well, it would be just silly to clean the stairs without that small several-feet long area. I called their office and the girl over was quite understanding; she apologized for the inconvenience and the whole issue was resolved on site. As for the rest of the service, it was mostly satisfying. The chaps did well - they were a team of three and seemed to work quite well together. I liked how they even moved the sofa in the living room just to clean below - even pulled out an old magazine from under there.
Hmm, going over to the price of the whole service. It came up at 175, teetering just outside the top end of affordable. However, keeping in mind all the work that was done made it seem quite reasonable.
Minor blip with the landing aside, it was a spot-on cleaning service.
Awful experience. Company agreed to four hours cleaning over the phone (my regular cleaner was not available). Got on site and asked to do 12 hours. Lol....my house is not that dirty and I don't live in Buckingham palace...I do not recommend
We have used "Fantastic" Cleaners twice. On both occasions they damaged our property and did a totally inadequate cleaning job. These things happen, and a reasonable company would apologise and repair the damage done- in contrast this company tried to blame us and argued.
We paid £136 for 'end of tenancy' cleaning which left marks on the skirting boards, under the sink and in the bathroom. The two cleaners who came were in such a rush that they also smashed off (and lost) a button from our oven hob. When we raised this they argued, tried to pretend it wasn't there before, then shouted at each other. We called to complain to the company's office and never had a call back.
The other occasion we tried this company the cleaner broke off the door to our shower compartment which was only a year old and had no problems previously. Again, instead of apologising, they attempted to blame us and said their cleaner could have been hurt (!)
UPDATE: After posting this public review we received an apology for the service and generous gift.
Fantastic Cleaners or Go Cleaners are actually one company. And I would stay away from both of them!
I used this company three times, and the last time has been a big disappointment! I should get back every penny I paid!
Not only the cleaning service was very poor and I had to clean everything again, but worst than that I am left with a big damage: 2 brand new chrome valve plates in a brand new bathroom have been completely scratched.
UPDATE: Despite the customer service not been very helpful at first, after posting this review, I have been contacted by the team and a supervisor came around to assess the damage. They fully refund the money I paid for the cleaning service and they have covered the cost of replacing the scratched plate in my new shower. The communication has been smooth and polite. I understand things sometime can go wrong, and I hope the cleaners will take better care of other people's homes... I will give this company another chance!
The company is one of the best in London. The phone operators, the cleaners , absolutely everyone is great and hard working. I called in the last minute and they found an available slot for me. The team was very professional and arrived on time. They knew what to do, which means extremely good communication. All I had to do was wait in a nearby cafeteria until they finished. I am more than happy with the results and I will definitely use them again.
For the past few weeks we've been using Fantastic cleaners on a regular basis. The cleaning lady is very hard working and patient even with the mess two teenage boys can create. We always find our home in excellent condition and eagerly expect her next visit.
The girls on the customer care line are just as lovely. They take the time to fully address every question you may have, and trust me, my wife had plenty.
Like one satisfied customer , i would like to recommend them to all my friends and colleagues. I am very happy with the service both before and on the day. The staff is friendly , tidy and did a great job. This is my favorite company for cleaning services.
I used this company for a while although I was never thrilled with the service. The sales team are quite pushy and say there is a minimum of 4 hours for a two bed flat which is more than I wanted, but went with it. I recently received an email offering a one of 3 hour service for £39 but when I called they said my post code wasn't eligible. The cleaning was generally OK but never great value and the first cleaner broke part of my shower and didn't mention it.
EDIT: I've since been contacted by Fantastic Cleaners who have apologised and insisted they will amend the marketing and not repeat this mistake.
I have to say, out of all cleaning companies that I've used over the years, this one has been the best by far. I booked them first for carpet cleaning and was really impressed with the quality of the service that they provided. It was a no brainer to book regular cleaning services with them after I spotted a great offer for regular cleaning on their Facebook page. By the way, do follow them on Facebook because they post some really interesting offers there. You may as well get your house sorted from top to bottom for the fraction of the normal price.
I was a bit surprised to find out that they do pretty much everything in terms of home maintenance services, not just cleaning. I've used them for gardening, rubbish removals and I've recently had their friendly handyman to come to fix my front door. They really appreciate repeat business and I trust their service, so I just call them for anything I need around the house, even for cat sitting when I'm away.
I'm recommending Fantastic Cleaners with no reservations!
Thought the price I was paying was great also the work that was done on them was fab, sofas looked like new again. Was really pleased with this company and would use them again. Have stored app on my phone for next time.