Farfetch reviews

Farfetch reviews

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aweful customer service.

Had a return item lost in the mail and contacted farfetch. GOD farfetch's customer service representitives could not have been more rude and disrespectful. They basically accused me of not having sent the item and trying to get the item for free. Sorry i dont spend a month plotting these things.

Just try your best to find stuff elsewhere, because things can happen and farfetch will never take responsibility
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incredibly efficient handling of returns

I ordered a cardigan from an Italian store.

It arrived just a few days later, perfectly wrapped.

Unfortunately it was a size too big for me.

I was thinking that it would probably be a lot of trouble to return it, but I was really surprised to find out how easy it was. I went to the website, and filled a form.
They asked me, when I would like to order the pickup of the cardian. I could choose today. I could even choose a time window, so they would pick it up from my office in the afternoon. I just put the cardigan back in my box, printed two documents from the farfetch website, and not even an hour later the guy came from UPS and picked up the box.

I got a confirmation that it had arrived in italy some days later, and then got my refund.

I have to say I am really impressed with this, thats how it should be everywhere!
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Amazing!

I ordered a pair of Giuseppe Zanotti sneakers, in a EU40. It was my first major buy from a website like this, and I was nervous about them getting lost, or the shoes being out of stock, and so on. I'd heard horrible things, from this website about Farfetch. So I ordered the shoes Monday, and I got them three days later Thursday. From Paris, to Denmark. I was blown away. They came in a huge farfetch box, with the original Giuseppe Zanotti box inside. So they were protected, and amazing.
I got everything I was promised, and lots of details, so I could follow the traveling process. I'm blown away. What a great website! I felt safe, nothing shady, right on amazing!
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stupid customer service, don't buy anymore

I have placed an order yesterday for 2 tee-shirt, total 100 pounds.
They ask me my credit card copy and my passport copy ( i don't need normally cause i have entered my vbv code ).
So i sent my documents and then i received a mail that my documents are no authentic !!!
here is their answer
"Dear Thomas,
Thank you for your patience.
I'm afraid that your order will have to be cancelled because we have been unable to confirm the authenticity of your documents.
Once your order is cancelled, we will process your refund and you will be notified accordingly.

All this bullshit for 100 pounds... i will go back to french shop, cause i can see how useless can be uk shop
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Lacking in refund, waiting for my money for over 1,5 month

I made an order and they requested additional documents including copy of my credit card and id document's copy. I did not agree to provide and ff said that they reject my order and proceed with refund. I am still waiting despite the order was made at the BEGINNING OF FEBRUARY and now its almost END OF MARCH. I send couple of e-mais, but support team totally ignors my requests,
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Hurtig levering fin vare

Jeg ville egentlig bedømme virksomheden til 5 stjerner, da leveringen var super hurtig. 5 dage fra pakken var afsendt, modtog jeg pakken. Pakken er fint pakket ind, og det hele ser meget fint ud. Dog giver jeg 4 stjerner, da Farfetch var omkring 7 dage om at pakke varen, og afsende den. Ellers fin service med UPS, hvor trackingen fungerede fint, og pakken blev leveret personligt til mig.

SÅ super forløb: ingen problemer, penge trukket som de skal, hurtig levering og bekræftelse på mail og mail, da pakken var afsendt, dog tog dette 7 dage.
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..al primo ordine mi han perso il pacco, il secondo è arrivato puntuale.

primo ordine effettuato han perso il pacco in interporto, perdendo cosi la spedizione veloce da me pagata, il pacco è arrivato addirittura la settimana dopo!
ovviamente non ho ottenuto ne scuse ne rimborso ne tanto meno una mail di scuse, per il resto sito ben organizzato, ma spese di spedizione troppo alte.
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Speedy and Smooth

Before I ordered anything from Farfetch, I looked at the reviews. I saw loads of really bad reviews but also good ones. The product I wanted wasn't in my size anywhere else so I went ahead and ordered them anyway. Received the item 3 days after ordering, and everything is perfect! Couldn't be happier :)
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Beware scam

My husband bought me a Chloe bag for Christmas. When I opened it I noticed marks on the bag. I contacted farfetch who said they would not exchange but I could return for a full refund. There were none of these bags left so I chose another colour and as it was the last one in stock I ordered and paid for it.

I then received an email saying the refund aphid been refunded. Also that the shipping fee had been refunded for the inconvenience.

I returned the bag and received my new one. No refund.

I sent numerous emails with no response. I finally received an email saying the boutique would not accept the bag because of the condition. The bag was returned in the same condition it was received.

I had to telephone, costing more money. I was promised a phone call back but Heard nothing. I called again and eventually spoke to the manager. The new handbag I had received also had the same marks so we assumed these were seconds. I sent the manager pictures of the bag and said the original bag had the same marks but worse.

I had no reply. I then heard that they would not refund and would return the bag.

So now I have two bags, both damaged costing over us$5,000.

Please beware of this company.

We are going to set up a website with a similar name to farfetch to warn people of their illegal activities.
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Great site

I ordered a pair of Jeffrey Campbell Litas, a type that I could only find here. The price was a bit higher than on other sites, but it was still the best along with the shipping, because I'm from Hungary, but JC is american. Plus this site was the only one, where my size was still is stock (EUR 40) in any types of Lita...
The shoes came from Italy, so I didn't have to pay any taxes or duties since we were both in US territory.
First I had problem with the paying, because the site temporary didn't work. I contacted them on Facebook, because I didn't want to pay for expensive international phone calls. They sent me the link to the online costumer service which I couldn't find. Before I could reach them, I tried to pay again (for like the 4-5th time), and the problem solved itself, the site worked again. (Maybe the servers were too busy?... I don't know.) So I made my payment by Maestro card, they did not want me to send my ID or passport copy or anything else.
They shipped my shoes right after I made the payment. I could track my package 4-5 hours later. I could see the whole way from Italy trough Germany and Austria to Hungary. It arrived on the estimated day, 5 days after it was shipped.
So I had a pretty smooth shopping experience, it might be cause we are both in US territory, but I enjoyed it anyway.
I recommend this site, especially if you are european.
Have a nice shopping!;)
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great experience!

ordered a pair of shoes and they arrived. simple and pain-free. Sorry for anyone who had bad experience. Mine was painless.
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Terrible - Never again

I bought a vintage wool coat Yves Saint. Laurent from their boutique in London. The coat arrived with mites !! About ten places with mites at the neck, arm and bottom of the coat. I could return the coat and got reimbursed but no way to get the 40 euros of postage reimbursed even if the coat should not be sold. Their "policy forbidds reimbursement in such cases as it is written on their website that the coat may not new" !!!! A pure shame : It´s just a defectuous product !!! Nothing to do with new or not
NEVER again
Shitty customer service
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Horrible!

This website has the most ridiculous service.

The first time that I ordered something I paid for it, got a confirmation email and then the store called to tell me the item was out of stock. It took weeks before I got the money back.

The second time I ordered something, I had placed an order for two pairs of heels in sz 39 + 39,5. The first time I received a totally different shoe in sz 39. Te second time I received the right pair of shoes in size 40! Even though the boutique had confirmed twice (on the phone) that they would send both pairs in the right size

I am seriously wondering wether the people at this boutique are mentally retarded

DONT SHOP AT NOLTE, GERMANY
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MY MISTAKE TO SHOP AT FARFETCH

The only thing I liked was the quality of Church's shoe itself.
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Selling high end product with no dignity

Ordered a USD 2k handbag (D&G, shipped from Germany to Australia) n received a shabby broken postage box. There is no extra care n minimum wrapping ( only a cloth covering the bag ). The bag is scratched not sure during shipping or it is faulty originally. Hesitating to return it after reading all the terrible return experience. Never purchase from them again for sure. Really a shame for such a beautiful designer bag being handled so poorly.
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Just fine, great Designer/Niche collection

I love Farfetch and the idea behind it: the possibility to shop at very niche stores all over Europe (and the USA if I would be willing to pay customs fee, which I am not) that do not have a webshop of their own. I have placed several orders at Farfetch and everything went well.

For all those who complain about the short return period: yes, it is quite short if you compare with for example Zalando with their 100 days return period, but this is a totally different shop with completely other logistics and other target customers. The thing with online shopping is that you have to be willing to read the FAQ before buying and complaining. Farfetch is transparent in their terms and conditions. And by they way: the return period is not 5 days, but 10 days max. You need to book your return within 5 days after receiving your order, and after this you need to schedule a pickup within 5 days after you have booked your return. So 10 days max it is..
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everything ok

Had no problems received several orders from Farfetch. Orders are coming from third party shops and I received everything fast and without hassle. Since I didnt had to return anything I can't tell for the return service but for the sending everything was good so far
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Shoes from Italy in less than a week....

After reading some bad reviews I was going to give FARFETCH a miss but they can't keep everyone happy and i put the order in anyway. I was expecting to wait 10-14 days, but less than a week later my shoes arrived from Italy.

Some of the boutiques might be to blame for the bad reviews, i'm not sure, but I'd definitely use Farfetch again.

Thanks :)
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Stinks!!

I ordered a necklace which, upon arrival, looked like it was made in craft class by a ten year old for an eight year old! However, because I care for my 98 year old mother and a Basset Hound with all the allergies known to dogdom I missed their RIDICULOUS 5 day return! So- even though the industrial strength tag was still attached ( the tag was more substantial than the cheesy necklace) I'm stuck with the hideous little gimcrack.
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Awful!!!!

Awful company, just made a purchase for two Moncler Hats costing over 200gbp.

I paid instantly, only for them to waist my time and say I must send in credit card details and a copy of my passport and ID. Sorry but am I buying a hat or planning to leave the country. I cancelled my order and will not be using this shoddi sight site again. If my money is not good enough there are tons of other boutiques who would be more than glad and respect the fact that I chose to shop with them out of all the thousands of retailers online. Avoid unless you dont mind getting interrogated like a third rate citizen

Farfetch Details

About this company

Farfetch.com unites Europe's best, designer boutiques in one easy to shop website. Find luxury, avant-garde and cult designer labels including men's and women's fashion, from clothing and bags to shoes and accessories.

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Farfetch is ranked 697 out of 745 in the category

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