I was looking for a bicycle wheel to match one I already had. Fatbird had it in stock and despatched it promptly. It arrived, safe and sound and was exactly what i had ordered. Fitted perfectly and no problems. i would recommend Fatbirds.
Basically my order went missing. Three weeks of waiting around and nothing so I rang and explained that I was still awaiting order they were not that bothered and said its sent. I asked for proof and I was sent a signature from Royal Mail (not mine) thats it. No more contact despite several emails.
I eventually tracked down that the Royal Mail left the goods somewhere and signed for them. I have had no help of either so £60 out of pocket and no help whatsoever.
I would never use again.
I was thinking of buying a new Ti frame but was at an "in between' size. After a short e-mail to Fatbirds I was telephoned by Karl in sales and the Craig in fitting and with their advice got the right size. Ordered the frame one day and it arrived the next. Faultless. There is even the offer to exchange if the size isn't right. Thanks fellas, looking forward to finishing the built and riding my Van Nic.
I recently bought a cycling helmet which was delivery very fast - sadly it was to small so i returned it and the refund was with me within three days amazing no quibble service will happily buy form Fatbirds in future.
I bought a kineses ATR from these guys, it turned up well packaged and quickly. However after realizing I ordered the wrong size they happily changed it for a better size with no hassle, once again well packaged and quickly sent. Brilliant.
However, I also bought a set of disc wheels to fit this frame which were on their website showing in stock so I bought them and waited. When they didn't arrive I phoned up and was told they didn't have any! but they took the money anyway? was then told they'd be here the week after........still waiting. They have my money and I have no wheels.
I placed an order for a new handlebar stem as it was the cheapest I could find on the web - even with the hefty 4.99 delivery charges added on. I then sat back and waited, and waited. The only communication I received from them was this email asking me to rate them!
After a week, I called to see what had happened and was told 'the stem we thought we had in stock was actually a different size and we only realised when we went to pick it and we didn't have any others in stock' 'we have ordered one at the correct size from our supplier and it will be with us in three days' 'sorry that no one called, but the warehouse failed to let the office know about the problem'
I asked for a refund and she said 'no problem, I will arrange that immediately'.
I have not received the refund as yet and will give them a day or two to get their act together before reporting the transaction to PayPal.
I have already placed an order with [external reference] - £5 more expensive but they have never yet let me down.
Not much more to say, best price, delivered fast, packed well
I surfed the web just to see if the Shimano Pro tool kit was available from another source, other than the regular sites such as Amazon or eBay and other cycle shops, I then spotted Fatbirds web page and checked to see what they had on offer and where they were based as the price of the item was very good! I was pleasantly surprised it was based in the UK so without further hesitation I ordered the goods and had them delivered to my work address they arrived mid week very promptly after they had emailed me saying the good had been despatched.
I ordered a bicycle lock on Sunday and I received it Thursday morning. It was a top of the range lock and its price was unbeatable. The selection of products was quite good. I found the whole process very smooth and I am extremely happy with my buy.
Bought 4 tyres received 2 on one day and then the balance 3 or 4 days later, had to ring to check on my order because nothing was mentioned on my delivery notes. The lady I spoke to was very apologetic and professional.
I looked up a campagnolo bb tool online and couldn't believe the prices some places were charging. More that the bottom bracket was worth. Then I found fatbirds site. Ordered it straight away! Great product, great price!
I ordered a bike hoping to take advantage of the <12 noon same day dispatch service. 24hours later i didn't hear anything so contacted them.
"Packing are having real trouble finding the green 60cm in the stores so I have tried to order you another one from Kinesis but unfortunately they are also out of stock.
They have more on the way but these are due in stock for January 2014.
The White and black are also out of stock but these will be available for 4th December.
Would you like to wait for this to come in, to swap to another colour, is there another item you would like or should we refund this item?"
I opted for a refund, however i noticed immediately following this communication that they changed their website to read:
"Warehouse stock delivery in 3-5 days"
Clearly they are misleading customers into spending money on the website when they do NOT have stock to fulfill orders, despite indicating as such. I politely suggested they might consider conducting a stock check and put those items they did not carry as out of stock. This they have not done.
Placed an order on the Monday for a bike frame using the web site, as this was not a stock item was quoted 3 to 5 days delivery, and bang on the Friday the frame was delivered and they had also fitted the free headset, have no problem in recommending this retailer for the excellent service that they provide, and would certainly use them again.
Well-done the Fatbird Team.
Found the product I needed at the right price and with a great service cant ask for more.
I was after some gloves and did a search for the best price.
This directed me to Fat Birds and they had no stock, manages to tell me a week later.
I had other items ordered to sort the delivery charge.
Had to cancel the order as I was not paying delivery charge for the other items.
Maybe a one off but not impressed
Easy to use website, any my purchase was delivered on time
My experience with fatbirds was nothing short of brilliant. I wanted the TRP Spyre which was unfortunately out of stock hence I called them to find out when will the item will be stock and was given a specific date for it and as promised the item was available on the said that.
Purchased on fast checkout option as I couldn't remember by account details and item arrived two days later. I have been looking for one of these Nalini fleecy tops for four years as I borrowed a friends during the winter once and loved it as I just cook in any 'breathable' jackets. This teamed with a light weight light showers jacket is all I need on top of a merino base layer to keep warm on winter commutes.
Can't have more helpful and flexible.
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