Awful service, awful communication, no prduct and no apology.
I ordered new trainers on Fatbirds for a race that was two weeks away, with a delivery time stated on the site of just 4 days it gave me plenty of time for a couple of runs to bed them in before the big day...right?....wrong!! Forward 10 days, no trainers, no communication but £75.00 lighter of pocket. Concerned about the delivery time I rang Fatbirds, option 2, delivery questions, no answer, no option to leave a message as the answerphone was full.....ummm..... Ring again, option 1, sales, immediate answer. I was informed at this point that "we are normally pretty good" before being put on hold. Some time later I am told that the trainers I ordered from their website actually came from a separate website who actually didnt have them in stock anymore, however the good news was if I was happy to wait til the end of the month they would try to get them to me, it was June the 3rd, no thanks, ill have a refund. I asked why no one had informed me of this and I was told that it wasnt their fault it was the suppliers. Which leaves me with this conclussion...buy from the suppliers, buy from another website, buy from Ebay or even from a man in a swag suit hanging from the back of a lorry....Just dont ever buy from Fatbirds!!
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