Can't have more helpful and flexible.
I ordered a frameset from Fatbirds on the 24th of September this year having seen it on their website shown as being in stock and that delivery would be within 5 working days. For me, it's a major investment at £529. The fifth working day came and went and my frameset didn't arrive. There was no contact from Fatbirds to explain why, so I phoned them. I was told that the frameset wasn't actually in stock after all and that they were having to order it. They went on to say that I could expect delivery in mid October. It's now the 19th of October, no delivery and no explanation from Fatbirds. Not particularly impressed. It doesn't take a few moments to keep a customer updated especially when they're spending over £500. Without customers there would be no business. Still waiting for my purchase, still waiting for updates.
I would highly recommend FatBirds, great selection of top products, excellent swift and helpful service. You can really rely on them for excellent service.
I purchased a k-edge garmin bar mount, easy transaction and quick delivery, the product was just as described, when the order confirmation e-mail came my wife wondered what I had ordered, thinking Fatbirds was was a site about well built women, although a look at the web site left me in the clear, Stu.
Bought a kryptonite lock from them - rapid dispatch and great over the phone service
Excellent products competitively priced with great delivery and informative customer care.
You gave me a good price for the product but the advertised 48 hour delivery didn't arrive for 120. Ordered on a Monday and did not arrive until Friday.
There was no confimation the order had been accepted. After 48 hours I had to email you to ask if my purchase would be sent, even then you took another 24 hours to reply.
As it was the lock arrived in time for me to use it for a weekend ride out but I was not impressed with the server.
My order was supervised personally as to arrival date. Excellent product and a good price. I would always use Fatbirds.
I stumbled across this company whilst on the hunt for a new winter/audax road bike frame. I placed an order for a tifosi CK7 frame, forks and a headset, and even tho the frame wasn't in stock (showed as availiable in 2 to 3 days) I was unpacking the frame on the following friday! Best prices I could find, everything I wanted, fast delivery!.
If I had to moan about something - a dispatch notification email would have been a nice touch.
To reply as a company, please log in to your business account.