I have ordered a few times from Fat Face. Their stores are fine but the online service is disappointing. On a free delivery weekend promotion they charged me not once but twice for delivery (almost £8) and I had to wait for a refund. When returning the items as they did not fit I had to wait 3-4 weeks for a refund, and that was after chasing them up as they had not logged the parcel as received. Luckily I had my proof of purchase to prove I had sent it. All in all not a very good service. I do find the service in their stores better so I will still buy their clothing from John Lewis or if I'm near a branch (occasionally) but I will never order from them again. I have found this with other stores - e.g. Next - their online service is completely different (and disappointing) compared to their actual shops.
I love fatface clothes. I hardly buy anything anywhere else. But in recent times the clothes that I buy are just not that well made. Buttons fall off easily, the cut isn't done well and things are generally lopsided. This is such a shame. I recently ordered lots of clothes in the online sale and picked them up in store. Staff in the store were very chatty and friendly but after I'd returned most of the clothes after trying them on in store, I was still in the store when I overheard the sales assistant who had served me and been all friendly and nice making unfortunate comments to another member of staff about me for returning the clothes. This is not really acceptable, even if they did think that I had left the shop, and it makes me not really want to go back into that particular shop.
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