What an awesome company the customer service was excellent they helps guide me through I was looking for hard-to-find black replacement toilet seats one for around toilet and one for elongated and sure enough I found the exact ones they were beautiful nice and glossy fast delivery couldn't be happier
A serious problem with ecommerce is the lack of communication. Although we received the order it was 28 days between order confirmation and the UPS delivery at our door. After receipt of goods we received two final emails advising or order had been shipped. These folks need serious help in order fulfillment and communicating with their customers.
The customer service staff at Faucet Town USA was extremely helpful. They addressed our issues immediately. We had unfortunately ordered the wrong item and the exchange process went smoothly....and all was arranged over the phone. The customer service folks were both professional and friendly.
I ordered a faucet and a week later got a email stating that is was discontinued, however, I found it available on several other websites. I think they could get it but didn't want to honor the price they advertised as it is $75 or more on the other sites.
I looked merchandise up on-line then purchased over the phone. I received great help from Elena especially after I had messed up and ordered one item wrong. She got this straightened out and everything was shipped and received on time with no delays. Elena was excellent and is probably the number one reason I will use this company again. I have and will continue to recommend Faucet Town USA to my friends.
Faucet Town really does go above and beyond anything I would've expected. They made sure that I got my products quickly and without any hassle. Their faucets are absolutely amazing, and the range of choices available is mind boggling. I even picked up one of those automated vacuums after my initial purchase, because the price was just so good and, when combined with the customer service, there was no way they weren't going to get my return business.
Faucet Town was such a wonderful place to shop, what a great experience. Thank you for your fast delivery and product was just what you pictured and promised. Absolutely recommend your company to all my friends and family.
I would recommend faucet town USA and there website to anyone. It was easy to use and there customer service was outstanding. If I recieved my product when they said I would, and was exactly what I wanted. I would recommend them to anyone. I will also be using them for my next project.
All I bought was a toilet seat cover, but I had such a hard time finding a real enameled wood one in the right color. The hardware on it was even nicer than I expected. I thought the quality was excellent, the price very reasonable and the item arrived very quickly and safely. I will definitely shop here again.
The price was right on this pretty faucet, and their customer service was top notch. Speedy reply and very helpful. These are hard to find qualities in businesses these days! I am happy to recommend this company.
After 2 months of searching for the faucet I wanted at a reasonable price I came across Faucet Town USA in Florida. I don't care for online shopping but finding what I wanted prompted me to give it a try; I must admit I am impressed, not only did I finally find the faucet that I wanted at a reasonable price but the service was great. The product arrived and the quality is better than what I was looking at in my local stores. Three Cheers for Faucet Town, I will be ordering again for my bathrooms. Keep up the good work.