The customer service staff at Faucet Town USA was extremely helpful. They addressed our issues immediately. We had unfortunately ordered the wrong item and the exchange process went smoothly....and all was arranged over the phone. The customer service folks were both professional and friendly.
I ordered a faucet and a week later got a email stating that is was discontinued, however, I found it available on several other websites. I think they could get it but didn't want to honor the price they advertised as it is $75 or more on the other sites.
I looked merchandise up on-line then purchased over the phone. I received great help from Elena especially after I had messed up and ordered one item wrong. She got this straightened out and everything was shipped and received on time with no delays. Elena was excellent and is probably the number one reason I will use this company again. I have and will continue to recommend Faucet Town USA to my friends.
Faucet Town USA is a very professional organization and the Customer Service person was vey helpful and easy to work with. I would do business with them again.
Faucet Town really does go above and beyond anything I would've expected. They made sure that I got my products quickly and without any hassle. Their faucets are absolutely amazing, and the range of choices available is mind boggling. I even picked up one of those automated vacuums after my initial purchase, because the price was just so good and, when combined with the customer service, there was no way they weren't going to get my return business.
Faucet Town was such a wonderful place to shop, what a great experience. Thank you for your fast delivery and product was just what you pictured and promised. Absolutely recommend your company to all my friends and family.
I would recommend faucet town USA and there website to anyone. It was easy to use and there customer service was outstanding. If I recieved my product when they said I would, and was exactly what I wanted. I would recommend them to anyone. I will also be using them for my next project.
All I bought was a toilet seat cover, but I had such a hard time finding a real enameled wood one in the right color. The hardware on it was even nicer than I expected. I thought the quality was excellent, the price very reasonable and the item arrived very quickly and safely. I will definitely shop here again.
Bought a great looking fixture from here. Then decided I wanted the same fixture but larger. Made it super easy for me...thanks!
The price was right on this pretty faucet, and their customer service was top notch. Speedy reply and very helpful. These are hard to find qualities in businesses these days! I am happy to recommend this company.
After 2 months of searching for the faucet I wanted at a reasonable price I came across Faucet Town USA in Florida. I don't care for online shopping but finding what I wanted prompted me to give it a try; I must admit I am impressed, not only did I finally find the faucet that I wanted at a reasonable price but the service was great. The product arrived and the quality is better than what I was looking at in my local stores. Three Cheers for Faucet Town, I will be ordering again for my bathrooms. Keep up the good work.
The package was delivered as expected. The chandelier was just like it was described on the web page. Some what easy to assemble. I had a little bit of frustration with posts, because there was no way to lock it in position. Other than that it hanging beautifully from the ceiling over the top of my dining table. "
I had a problem with my item breaking. I contacted this seller and they were
wonderful to do business with. One of the most outstanding sellers I have ever
done business with.
We are thrilled with our purchase and have received many compliments. Shipping was fast, the items arrived in excellent condition and we could not be happier with our purchase. We will remember to check out this website often for our additional needs.
I would purchase again through this supplier. I did have a small issues with the order, one piece was damaged, but was replaced quickly.
From start to finish, my experience with Faucet Town was a pleasure. I had a question about an item I was interested in purchasing and got a response within minutes of sending my query. The item was also shipped immediately. Unfortunately, the parcel arrived damaged. But even that didn't ruin the shopping experience, since once again I received an immediate reply when I advised Faucet Town of the damage, and they sent out a replacement package that same day (which arrived safe and sound). Altogether an enjoyable experience with great customer service and good prices.
New shower doors,a great item that we had installed but could have done it ourselves. Trendy design. Love it.
Very responsive. Via their website, I asked whether the product I had ordered was in stock, when it would ship and if I would receive a shipping confirmation email. I received a nearly immediate and fully responsive email reply.
Order was received within days, including going through customs to Canada.
We were so pleased to have found a matching toilet seat cover for our 1970's beige toilet. The alternative was a complete toilet replacement. The local building supply chain stores have about 20-25 variations of white and creme colored replacement seats but no beige. Price was reasonable. Very happy!
shipping was fast and packaging exceptional. very impressed and works and looks wonderful.
I was remodeling my living room after Sandy mess up and needed to replace the lights. Found product according to my specification from this seller. Communication was great before and after buying the product. Lights arrived in great condition and my living room looks fabulous. Thank you for every thing
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