Absolute awful service, abuse of power and ripping off customers.
We send hundreds of parcels via other couriers internationally every year and have rarely any problems, EXCEPT both times we have used FEDEX....
The first time we used FEDEX, the fully insured parcel arrived with the customer heavily tampered with and with pieces missing from inside the parcel. We tried to complain at the office, but were given a long and technical reason of why we couldn't do this here and given another way to complain, which was extremely long winded and made complaining extremely difficult and with a very long and unacceptable lead time to get any result. The customer returned the tampered parcel to us, via FEDEX again... and they charged us £20 import fee which it wasn't eligible for as a return but after numerous phone calls they wouldn't waver it.
We then vowed not to use FEDEX again.....
.....UNITL the other day when a parcel was sen via ParcelForce and unbeknown to us, carried by FEDEX. The parcel was then held in customs for over a month because FEDEX had cocked up the customs paper work! over a month later the parcel was returned, the £100+ shipping cost wasn't refunded because it had been over a month since shipping even though it was their fault and now they're trying to charge us another £20 for returning something they couldn't deliver at their fault!!! And then they send all their court threats and debt collectors to you over a £20 you shouldn't even owe them.
Absolutely disgusting service, please people, do not use them. DHL are far superior, they don't charge for returning parcels and they are all round easier to deal with.
Also the paper work that needs filling in with FEDEX is ridiculous compared to other service, and the people at the service counter don't know Jack on how to fill it in.
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