First time I ordered it took nearly a week to arrive. I had to phone and enquire, an item was out of stock and they where waiting for it to come in. I was desperate for some of the items so had a replacement item instead to get order. An email straight away would have helped.
I thought I would give them a second chance as I like there products. What a mistake. The delivery was a bit faster but packaging was very poor and 2 items arrived very damaged. I had to package up the damaged items which had a total value of £7 for the courier to collect and they redelivered the new items. These where even more damaged than the last lot due to poor packaging. I have since received a refund for these items and salvaged what I could from the debri. I think the whole experience could have been dealt with a lot better. I certainly will not be using them again, ordering on line is supposed to save time but created unnecessary hassle.
Feedem sell a quality product at a competitive price, and support the order with a number of informative emails which makes you think that they care about their service. I shall use them again.
Ordered as dig biscuit were a great price and was pleasantly surprised when I got an email next day saying it was dispatched and the following working day delivery received. Nothing to fault, really pleased and will order next lot of dog food from Redeem for sure
What more can I say brilliant from start to Finsh
Very quick delivery no quarrels with the company however the couriers leave a lot to be desired from a service. They used APC and the cage had to be thoroughly inspected before being signed for due to to rips and holes in the packaging where it was bashed in the van. The cage inside was unscathed and well protected by further packaging.
Also some instructions would be nice to save time putting the thing together!
Really great service. Ordered James Wellbeloved Large Breed Turkey & Rice for my two Briards on Thursday and it was delivered Tuesday, despite it being the Holiday weekend.
Recommended to everyone, great food and great service.
ordered a bird table - top damaged because not packed correctly. Prompt response from supplier. New table delivered in 48hrs - this time very well packaged.
Good communication and friendly service
A very helpful person on the end of the phone, who knows his stock, cares about his customers and wants to get it right.
I would always check Feedem first - competitive prices with friendly, intelligent and fast service. Very pleased.
Left a message for Feedem explaining where to leave delivery if I wasn't home, they phoned me back, forwarded my instructions to the couriers who left it as directed. OK so it took 3/4 days but I knew that anyway so placed my order before I ran out of dog food..
Never a problem. I have full confidence in getting a first rate service every time. (And I do)
I had no reservations, about using Feedem Ltd. This was the second time I have used them and the transaction went very smoothly received the items within three days very good service. Will use them again.
THE SERVICE WAS VERY FAST HAVING ONLY ORDERED THE GOODS TWO DAYS EARLIER. THE ADDITIONAL INSTRUCTIONS AS TO WHERE TO LEAVE THE GOODS IN THE EVENT OF NO-ONE BEING AT HOME WERE FOLLOWED TO THE LETTER. I WOULD RECOMMEND THEM TO ANYONE BASED ON THE SERVICE I HAD FROM THEM.
I use Feedem quite regularly for all my animal needs, they always have great offers on different animal products & feeds... They always let you know by email when they have dispatched your order, so great communication at all times, couldn't ask for a better service with Feedem. Would recommend them to anyone
As soon as the dog food is getting a bit low, I can place an order knowing that it will be dispatched and delivered promptly. No hungry dogs here!!
Placed my first order with feedem over the phone. Very easy, the dog food arrived quickly, the dogs are now happily munching.
Previously I have ordered direct from masters, who forgot to process one order so dogs were very grouchy, decided to take one order to the post office in our nearest town, which meant I had to haul to sacks of dog food across town then drive it back home,whch made a grouchy owner. And to top it all Masters charge more so for the last 11 years we have been over charged.
So we give feedem five stars
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