Fencestore.co.uk reviews

Fencestore.co.uk reviews

Low
4.2
from 0 - 10
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Fencestore, Shedstore and Forest Garden are all linked and all very poor.

Fencestore is a cheap poor quality supplier of fence panels. They are linked to Shedstore and Forest Garden and they all try to blame each other when things go wrong. I place an order on Feb 20th FNS598430 and I have just cancelled it after they made an error and said my delivery will be another 10 to 15 days. If you do not care about quality of when your order arrives use this poor excuse for a company if you need the product for a given deadline use another company not linked to these guts.
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Shite company (DO NOT USE)

Do not touch this company with a barge pole, the after sales team are a joke. I have e mailed them twice and got no response, it states it could take up to two working days to reply to e mails (Why) . If no response within two days phone them, what a waste of time and money,a could,nt run a pxxs up in a brewery springs to mind. They owe me approx £250 from a cancelled order, and I,m finding it extremely difficult to get reimbursed , It is looking like I am going to have to take them to the small claim court to retrieve my money . Be warned stay well clear of this company, it,s like something out of Fred Karnos circus. Enough said.
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DO NOT BUY DO NOT BUY

Do not deliver in 5/7 days more like 3 / 4 weeks. Out of 121 British post codes 23 post codes have to pay delivery how is this free. Staff do not return calls. You cannot pick your day of delivery due to postcode.  Distribution company confirm fencestore giving false information.
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Great fencing and great value

Bought some garden fencing from here and was very happy with it! Had it delivered to my home free of charge and my husband used their help videos as a guide to put them up.
Fencestore

Reply from Fencestore

Thank you for your feedback. Hope you found some nice weather to put the panels up. Glad the installation went well.
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Chepest fence panels around

I spent an evening researching the cheapest fencing and kept coming back to fencestore. Was a bit worried after reading the reviews but I can recommend them - ordered 14 fence panels which were delivered for free and the driver was very helpful.
Fencestore

Reply from Fencestore

Thank you for your feedback. We are glad for positive feedback and recommendations from happy customers.
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Aweful

Worst company I have ever dal with - delivery supposed to occur (took day off work) - no delivery despite confirmation the night before. Shocking response from the 'customer service team'. Would rather have paid double from another firm who actully does what they say (it would not have cost me a full day's pay) - I would not even rate them 1 out of 5 - Don't use (or do so at your peril)
Fencestore

Reply from Fencestore

Thank you for your review, it appears that your experience was not to the standard that we usually supply and we sincerely apologise. We are taking time to investigate past online reviews to verify their validity and ensure any genuine issues have been dealt with correctly but we are unable to verify your order details based on the information available here. If you would kindly e-mail customercare@fencestore.co.uk with your sales invoice number we will be able to investigate and comment appropriately.
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7 days delivery on fencing? yeah right.

You should not advertise 7 working day delivery times when in fact the manufacturer says they have told you that they are working to extended lead times and the best they could give me was 17 days from order... and even that was not certain. You are awfully close to breaching false advertising rules since you knowingly make false statements on your website! I really wanted to support a small business and not go with the likes of Wickes, B&Q and Homebase, but you leave me no choice.

100% disappointed.
Fencestore

Reply from Fencestore

Thank you for your review, it appears that your experience was not to the standard that we usually supply and we sincerely apologise. We are taking time to investigate past online reviews to verify their validity and ensure any genuine issues have been dealt with correctly but we are unable to verify your order details based on the information available here. If you would kindly e-mail customercare@fencestore.co.uk with your sales invoice number we will be able to investigate and comment appropriately.
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DELIVERY...........What delivery????

7-10 days is the time they give when placing orders....More like 30 days and still no sign of my fencing...So much for wanting to support one of the smaller businesses rather than a large multi-national,
I should have gone with my gut feeling and taken myself off to one of my local DIY stores. To be honest this would have worked out cheaper, less time consuming and I would have my goods.

Fencestore/shedstore are however VERY QUICK TO TAKE YOUR PAYMENT!!!!!
Fencestore

Reply from Fencestore

Thank you for your review, it appears that your experience was not to the standard that we usually supply and we sincerely apologise. We are taking time to investigate past online reviews to verify their validity and ensure any genuine issues have been dealt with correctly but we are unable to verify your order details based on the information available here. If you would kindly e-mail customercare@fencestore.co.uk with your sales invoice number we will be able to investigate and comment appropriately.
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Atrocious Customer service.... don't use..

Called to discuss an order to which the sales man said he could get it to me the following week.

But two weeks later still no fence pannels. Now I'm trying to get some idea as to when the delivery will be as I have workmen starting on my garden next week.. but their delivery database is being updated so call customer serivce, which has a queue.. so no response there. Have email numerous times to be told they have a lot of requests as it's that time of year.

I have now cancelled the order.. well I've emailed their cancelleation email address as the phone lines are all busy!!!!!

Fingers crossed they can cancel better than they can delvier..

The irony of this being sent to fence store.. I don't hold my breath on a response...
Fencestore

Reply from Fencestore

There was an unfortunate delay with the importing of these panels, that coupled with the high demand at that time of year did indeed cause delays for which we are sincerely sorry. Typically fence panels are delivered on / around the time stated on our website. This order was fully refunded as requested.
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Terrible service

Over a month now and still not received the correct trellis. Waited in 3 full working days off to sign for the fence - turns up incorrect after 2 weeks. Now after another 3 is supposed to be collecting the wrong delivering the right stuff - umm no collecting the wrong and no idea when will deliver the correct stuff. Great !! TERRIBLE NEVER AGAIN!!
Fencestore

Reply from Fencestore

Thank you for your review, it appears that your experience was not to the standard that we usually supply and we sincerely apologise. We are taking time to investigate past online reviews to verify their validity and ensure any genuine issues have been dealt with correctly but we are unable to verify your order details based on the information available here. If you would kindly e-mail customercare@fencestore.co.uk with your sales invoice number we will be able to investigate and comment appropriately.

Fencestore Details

About this company

Fencestore, leading national fencing retailer of wooden FENCE PANELS & fencing panel packs at great LOW PRICES with FREE UK mainland HOME DELIVERY too! If it's garden fencing panels you need, think Fencestore... Buy fence panels online today.

Visit Fencestore.co.uk

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Fencestore.co.uk is ranked 1004 out of 1032 in the category

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