Festive Lights reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WONDERFUL INNOVATIVE COMPANY

THE OOH AAH FACTOR IS INCREDIBLE, EVERYBODY LOVES THESE LIGHTS AND I HAVE TO COMMEND THE COMPANY FOR A FANTASTIC PODUCT RANGE.
I WOULD NOT HAVE HESITATED TO GIVE A FIVE PLUS PLUS RATING, HOWEVER A FEW SMALL GLITCHES DROPS THE RATING TO THREE, FIRSTLY SHIPPING, WHICH WAS GREAT AS FAR AS THE COURIER DHL WAS CONCERNED, BUT FROM THE OUTSET I WAS UNABLE TO GET MY PAYMENT THROUGH AND EVENTUALLY USED PAYPAL, BUT THIS WAS AFTER REPEATED E-MAILS AND BEING ASSURED THAT THE SHIPPING RATE WAS ACCURATE AT £ 19,00. AFTER PAYMENT I WAS INFORMED THAT SHIPPING WOULD BE AN ADDITIONAL £ 35,00 AND AFTER MORE E-MAILS WE MANAGED TO AGREE ON ANADDITIONAL £20,00 WHICH EFFECIVELY DOUBLED THE SHIPPING.
GOODS ARIVED SPEEDILY AND CLEARED QUICKLY, MAKING THE SHIPPING MORE BEARABLE BUT THEN TO MY SLIGHT DISMAY AND IN SPITE OF MY REQUESTS I WAS GIVEN SEVEN BAUBLES OF ONE SCENE AND ONLY TWO OF ANOTHER AND A THIRD SCENE NOT INCLUDED AT ALL,THIS AFTER REQUESTING AND PER YOUR DISPLAY THAT I BE GIVEN THREE OF EACH SCENE TOTALLING NINE, THE PEOPLE HERE DOING THE OOH AAH ALSO ASK WHY SO MANY SNOWMEN AND ONLY TWO FATHER XMAS'S, DID SOMEBODY DECIDE SINCE I'M FAR AWAY TO DOWNLOAD SLOWER MOVING ARTICLES,WHATEVER, I SHOULD HAVE BEEN INFORMED OF STOCK PROBLEM, SINCE HAD I WALKED INTO YOUR SHOP OF THE STREET I WOULD HAVE BEEN HAPPY TO WAIT UNTILL STOCK WAS AVAILABLE.
I HOPE THAT MY COMMENTS ARE SEEN AS CONSTRUCTIVE, AND I MUST SAY WITHOUT A DOUBT THAT THIS A FANTASTIC COMPANY THAT I WILL CERTAINLY PURCHASE FROM AGAIN AND AGAIN AND RECOMMEND MOST HIGHLY.
REGARDS AND XMAS WISHES
ANDREW
    Festive Lights
    TrustScore 9.3 / 10
    6,453 Reviews

    Reply from Festive Lights

    Hi Andrew, and thanks for your thorough review. Since the time of your order, we have actually made some changes to our overseas shipping policy that I hope have improved the experience for all concerned. I can only apologise for the issues with your baubles, but as mentioned in the product description, the items sent are done so at random from the choice of 3 designs. We receive this particular item in random assortments ourselves and at this time of year it is simply not feasible to pick through individual boxes. Apologies if this was not made clear at the time of purchase.
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