Firstly the prices are unbeatable and I have a black belt in google-fu, there was nothing even close for the items I ordered. On my last order I had issues with my card and got through on the phone in a couple of rings to resolve the issue. The staff are helpful, polite and know their job. Finally the delivery prices to France have been the same as the UK, fully tracked both sides of the channel using good couriers. Can't fault them.
Order Number: FFX0078896
Farage, Clegg and Cameron beware - I made a telephone enquiry monday afternoon this week and was given exactly the information I needed to enable me to place an order that afternoon and guess what, augmented by FFX update emails, my order arrived the next morning first post and free delivery. You just can't ask for more. Business as usual from FFX, very competitive and slick aswell - they get my vote !
After making an error in an order - bought a 110v sander instead of the 240v model - and not realising my mistake for over two months FFX exchanged the unopened, and unused sander with no fuss at all!
Brilliant communications, customer care and speed of service......I would have no problems recommending FFX, and I will certainly buy from them again!
Thank you FFX!
I have bought several tools from this firm now and have had excellent service. Their delivery has been spot on and as stated, their prices are the best I could find from any a festool dealer.
Great price for item[s] ... [lowest I could find]
- Delivered next day with no problems [Royal Mail]
- Packed in bubble wrap in a jiffy bag [acceptable but could be improved on]
Overall happy to recomend
Would use FFX again in future, great service with fast delivery!
Buying from home is deadly when prices are great,
No problems with questions or advice on products,
Delivery is fast and secure and an amazing amount of products available on one web site. Most of all its safe, you can't go wrong.
I was very happy with the three key things I look for in my shopping experience. The price was very good, the product arrived quickly and was in good working order. The only slight gripe I have was the item (a hose reel) was wrapped in bubblewrap and black plastic. This in it's self was fine but the additional hose / tap connector I had order was wrapped in the same plastic in a hidden. I only realised this way I screwed up the packaging to throw away. Fortunately I did notice and everything was fine but I could just as easily of thrown the other item away and not known about it.
Having used FFX to purchase tools in the past i did not hesitate to use them when i needed a new hitachi drill. They were so helpfull after ordering and easy to contact if there is a problem and quick to sort it out , if you need any tools FFX is the place to go
I only ordered a £10.00 item but then again FFX was the only company who had it in stock. Not used them before, but having checked their prices on some Bosch tools I'm planning to buy I shall certainly be using them again
Ordered item one day...arrived the next! Up to date status of the order provided and full tracking of the delivery given including text updates down to an hour window of final delivery time. All I can say is what an excellent service FFX provide and I would highly recommend them!
Couldn't find the products I wanted anywhere for a better price and the goods were delivered 2 days after placing the order. Great communication so I knew what day and in which 1 hour time slot to be home to take delivery. Using tools today so very pleased.
As a regular purchaser of tools and such like FFX have delivered an outstanding price and service on every order I've placed. Supported by DPD who notify you of the time of the delivery which is a great help I couldn't reccomend them more.
Rang to check availability of items - told all in stock.
Problems with my IT so asked if I could order on the phone - was told no. No offer to help me, just NO.
Managed to get friend to order for me.
Items never came on the day promised.
Phoned to find out why, was told 1 item of the 3 not in stock so order was not sent. No phone call warning / explaining or asking what to do - just did not send it.
Very poor show on a GBP1,000+ order.
Will not use again.
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