I bought a pair of knee pads , the stud that the strap attaches to had come off after little use. I phoned FFX, they said return them and we will have them repaired or replaced. I did. FFX sent confirmation that they had received the pads. Within a week FFX sent me a new pair. First class service. Thanks FFX.
Internet search for a replacement Submersible Pond Pump found Folkestone Fixings Ltd. offering free delivery with best price I could find. Simple ordering process with payment via PayPal.
FFX kept me informed of order status and expected delivery date and time. Delivery was by DPD and arrived exactly at the time given.
Thank you FFX for your excellent customer service in dealing with all my
queries, quick response , delivery and some of best prices on the internet
FFX where great but there courier never turned up on day they said and had to be chased
I ordered the wrong sander and requested to return and have the right one sent. My call was handled so well by a very helpful person who answered my call. Arrangements were made to collect the unwanted sander at the same time as the delivery of the new one the very next day. A partial refund was made for the difference the day after that. I would certainly use this company again.
Ordered a few times from FFX now and they have always been very keenly priced compared to the competition. They have a huge range including all the top brands. Orders have always been delivered promptly, and DPD give a 1 hour delivery estimate which is great if you have to wait in for for delivery. Only slight criticism is the website can be a bit difficult to search and navigate at first.
My parcel was delayed by DPD (who I find are normally very good). I emailed both DPD and FFX, letting them know about my issue, DPD were quick to rectify the problem, and FFX followed up with a courtesy email, to ensure I was happy with the resolution.
You can really tell the caliber of a company when things go a bit wrong. Both DPD and 'Tom' @ FFX showed that they care about their customers. What more can I ask for...
...ok, I want great prices too - and on this occasion, FFX beat the competition hands down.
I will certainty be using them again.
From larger multi component purchases to the small one off under £20 ones - FFX have always provided me with a quick efficient and professional online service.
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