When I placed my order, I noted the warning about separate duty but did not gully realize the impact. I ordered my bras at a cost better than my regular US site with an equally less expensive shipping charge. Then several weeks later I received a bill for the duty expense from the shipping company for an additional $50! This more than cancelled the savings on the bras and shipping fees I thought I would be experiencing. Not worth it!
I love the range of bras and swimwear that Figleaves offer, particularly as I am an H cup, and they deliver quickly too. Only negative I have is that they regularly show as low stock on the larger cup sizes, which means I end up having to pay several delivery charges as I'm placing orders a few weeks apart.
Overall though I am very happy with Figleaves and very rarely buy bras anywhere else.
I've had tremendous difficulty for years in finding bras that fit me - very few of the main brands produce their designs in my size, and then shops don't like to stock it. So to discover figleaves, which stocks all of the sizes the manufacturers produce, and lots of brands which specialise in relatively larger cup sizes, of all bandwidths small and large, where i can search on my size in a few mouse-clicks - has been a revelation for me. No more trawling through the crowds in the post-Christmas sales trying to find my unusual size! Figleaves has saved me. I order lots, try them all on, and send back all except the ones that are perfect for me. The refund system works very efficiently. And this, folks, is the time to buy, while there are lots of discounts around. It won't last for ever so go for it!
With most companies that offer such a wide choice of sizes and high quality designs, there are inevitably some sacrifices where visual style and fabric are concerned. This simply is not the case with Figleaves.
Had breast cancer 12 years ago so have some experience of post op bras. Have bought ordinary bras and had pockets put in at the surgical dept. at the hospital (Satisfactory but takes time), store bras (mixed ),and sspecialisst firms (very expensive and not really worth it). Have just shopped at Figleaves for the first time. pn line service good and receipt in a fewdays. Not the prettiest of bras, but I realised it was not going to be that from the photos, the feel of the material is vey pleasant, and the manufacture good, well shaped and firmly stitched. It was comfortable from first putting on, round the bust line and straps which sit well and support but do not cut in, even after some hours. The cups hold both shapes in a natural looking position, the prothesis and the remaining breast. There arnt any baggy crinkled bits of material puckering over the breasts.. I will add pretty to my requirement next time, at 88 next month it isnt as important as it once was, no one but me sees tham, but it is still nice to know oneself that you ar wearing pretty undies as far as is possible.
I ordered what I wanted online, I paid for it, the next day I received an email notifying me that the item had been dispatched, within 5 working days (UK to Ireland which is standard) I received my item...exactly what I ordered. No complaints. Perfect!
The website design is fine, delivery is usually quick but if you dare to find a bra unfitting and try to return it for a refund or a store credit - OMG! the horror! I once had to chase them for months! (literally) to get a simple refund for one bra I had returned (within the return time frame they allow for refunds). The second time I got the package very late, more then a month after ordering and when I asked them if I can return some of the items still, for a store credit or something I was simply IGNORED, time and time again.
Moreover, if you look at their "terms and conditions" page you'll find a threatening "fraud" section:
which is likely to make to you feel like a thief more than a costumer. They're fine as long as you don't cause "trouble" like daring to ask for a refund or make a return. If you're smart - stir away, especially as finding a bra that fits is so hard to find and it is likely that you'll have to make a return sometime.
The bikini I sent for arrived within a couple of days and the fit and quality is superb.
I was limited in my choice because of buying in the sale but still found it a good experience using Figleaves.
I often use Figleaves for really lovely and good fitting underwear too and have never been disappointed.
Purchased 2 pairs of trunks. XL which was quoted as 39-41 inch waist.
In reality I am 34-36 but they fitted really well and I am fully satisfied with this product.
Only criticism is the sizing ratings which never relate to a real person.
Ordered a number if items making delivery cost worthwhile only to find out that one of the items was not available even after I had purchased and had confirmation of my order.
The bits that did arrive were beautifully packaged and very good quality, unfortunately the items didn't go with the cut of my dress so returned items which was simple and hassle free. Would have been 5 stars if website stock had been up to date so I knew before ordering it wasn't available!
I was devastated when this brand left the department store stocks, I was led to believe it was no longer in production, haven't found another bra that fits quite the same since so I was delighted I have been able to get on line at figleaves.
I was trying find some undies to match a bra I'd bought from M&S ages ago - the undies had shredded in the wash and as the bra was very pretty & comfortable I was on the hunt for some lacy knickers to match. Not having any success on the local highstreet I was despairing & then remembered figleaves & sat down at my computer with a cuppa and 10 minutes later had found what looked to be a suitable match & had placed an order. They arrived 3 days later & match & fit perfectly - just wish I'd tried figleaves first!
I love this bra and it was suggested online that i ordered cup size C when I normally wear a D cup. Sadly the C cup is for too small and I will have to return the bra.I should have ordered both sizes as now they are out of stock.
On a previous order, I was having a bit of trouble negotiating the website. I contacted the customer service group through the online site. They asked if they could call me. I said sure, but I'm in Canada. They called me to help me with my order! It was amazing! The customer service was the best I've ever encountered. My products always arrive quickly and the order is always correct! I've recommended the website to friends and family and will continue to order through Figleaves.
I have found a great website which sells ladies lingerie, you can buy most brands and a wide range of styles are available to suit all shapes and sizes. The selection of swimwear which Figleaves offer are outstanding and with my odd shape the costume I bought recently looks terrific on, so if you have any needs in these departments Figleaves will certainly give the best fit and choice available on line.
I wanted to get a Figleaves gift voucher as a surprise for a friend, so looked on the website. I knew I didn't have time to have a voucher sent, so wanted to be able to print one out, and decided an ecard might be best. For starters, it's not obvious on the website where you can get the ecards from, but I did eventually find it. You have to input an email address for the recipient, but it wasn't clear when this might arrive with them. I wanted to give her the voucher myself, but wasn't sure if I had it emaild to me, would she need my email address to order. Anyway, I messaged help and they answered my questions well within the 16 hours quoted. I got the ecard sent to me, so I can print out, and she can use. She won't need my email. Unfortunately it literally looks like a printout, which is a shame - perhaps a little thought could have gone in to the email, so it looks more like a gift voucher rather than an email. Anyway, at the end of the day I've got what I needed, so overall am very happy with their service.
I had been sent a discount gift as a birthday present from the company and decided to use it. I ordered some bras and when I tried to apply to code that had been sent to me it did not work. I contacted the online help and this was sorted and great ownership taken, very good service. One thing I do miss and do understand that costs have to kept down is the individual wrapping in tissue paper of the items that made them so special.
I'm very satisfied with quality. Time of delivery is correct. The payment for transportation could be a little less, but it's ok. One of the best bras that I wore, and I have to wear quality bras :)
I can really recommend Figleaves - they have an excellent selection of brands, the website is very easy to use and the pictures really represent the items well making selection of styles and pieces very straight forward. The delivery times are realistic and well packaged. If I am not sure which size to order I order two and send back the one I do not require, returns are dealt with promptly and with no quibble. Trying items on in your own home if SO much nicer than struggling in poorly lit changing rooms - sometimes having to get redressed if another size is required!
Purchased four items all of which arrived within 24 hours
Couldn't ask for better service and the price of the items stands up to comparison from other web sites and is much cheaper than high street outlets
I discovered 'Figleaves' in a review over ten years ago and as their range looked good, I tried them out and was followed by a few neighbours - my lead, that is!
Figleaves manage to keep abreast (if you pardon the pun!) of the latest fashion and expand their range every few days.
You will find Figleaves on-line shopping a pleasant and stress free experience. It is possible to set up your own preferences for viewing items and when the cursor hovers over an item it will show the reverse aspect of that particular garment without the need to select the item first.
I ordered a bathing suit for my upcoming holiday, three weeks in advance. I did not receive it until after my holiday, one month later. It did not fit regardless, so I returned it less than 24 hours after receiving it in the mail. Instead of getting a credit card refund, they just gave me store credit. I emailed them and did get a "form" response quickly, stating that it was received after their 34 day return policy, therefore I got store credit. Even though I did not get it for a full month. They did not respond to my email back to them. I have been a regular customer for 8 years, but will no longer shop with them, nor will I recommend them.
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