I ordered a bikini that was delivered very quickly but unfortunately the top did not fit. I sent it back and reordered a different size. No problem, the replacement came quickly. Figleaves do not quibble or ask for delivery charges. Very, very pleased with both the item and the service.
I have ordered from you for years and recommended you to dozens of friends; and those I meet shopping. The selection beats everyone in the business: styles and sizes. I have always had amazing quality. Like I stated Luv-Luv-Luv you!!!
When I first ordered I was a little miffed about having to pay delivery fees - however, I ended up having to send the item back twice to get the right size. I feel that the first time delivery charge was well worth it to cover the cost of returning the item and having new sizes sent out. Really great service from figleaves!
I purchased an item of Nightwear 4 weeks ago The item was worn twice and the seam came undone and frayed Figleaves.com refuse to admit this item is not fit for purpose and will not acknowledge/recognise my complaint I can get nowhere with them I WILL NEVER USE THIS COMPANY AGAIN
I was very happy with my purchases, the delivery and the service and have just repeated my order buying the same items in a different colour. The after care is also brilliant and I would recommend Figleaves to my friends.
I can't fault the customer service - good website, prompt delivery, and easy returns process. But even with some online chat to guide me to the right items for my wife, neither of them fitted at all well. She's quite a normal (though not slim) shape too!
I was able to order the exact right sizes in the bikinis thanks to the size converter charts provided. This ensured confidence in my order and I will/have purchase(d) from this store again in the future. Very impressed.
I was very impressed with Fig leaves all along the way from ordering to delivery. It was Great to receive the bras packed in a lovely eco friendly cardboard box instead of all that plastic! The quality of the product was also good.
My husband ordered some underwear a week before Valentines Day as a present for me. It had not arrived by the Thursday before Valentines Day so we chased. They said there was nothing they could do - it was in the post. Refused to send replacement until their claims team had looked into the missing order. Refused to issue a refund until their claims team had looked in the order. In the end we used our credit card company disputes team to get a refund. Would never buy from them again.
I usually have a hard time finding my bra size in local shops in my country, and if I ever do, the styles are usually much too plain and boring for my liking, or on the other hand way too expensive. Luckily Figleaves offers a great range of quality underwear in lots of different styles and for very reasonable prices! They offer great sales campaigns every now and then, too.
The service is very good and helpful, ordering is easy and shipping doesn't take too long.
The only improvement I would wish for is free returns for international customers! Sometimes I would like to order the same item in two different sizes, for example if I'm unfamiliar with a brand and not sure about the fit. But I wouldn't want to pay "extra" for having to send the other item back.