Figleaves reviewed by

London, GB

2 Reviews

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Distrust Figleaves return policy for gifts

Be wary of this company especially when giving a gift. If the gift is not suitable, you risk losing your money.

Gift box scam

1) At check-out, the website will try to sell you extras, especially gift boxes. As you are giving a gift, you will likely add this. Note these boxes are not personalised and are Figleaves branded so they will not be suitable for re-use for other gifts. The no-quibble returns policy does not apply to these last minute extras. Recipients of gifts will not know as the returns information enclosed will make no mention of it.

2) Outside of the Christmas period, if recipients do not like their gift they must return the items within 10 days. This is effectively the statutory 7 working days laid down by the Distance Selling Regulations in the UK which covers online purchase from UK registered companies. As a return within the statutory period by the recipient is de facto a cancellation of purchase, you might expect full refund. Figleaves website even claims that they will refund delivery charges. However if the recepient does return the gift within this period, Figleaves customer services will argue the recipient of the gift has to write to them explicity 'cancelling' the purchase for a full refund.

3) When you have a problem with Figleaves, a different customer services will respond to you each occasion. You will not be able to deal with one person. The responses are handled by whoever is on duty, so you will have no continuity and it will be a struggle to escalate your issue.

Figleaves have a good thing going for themselves. The gift boxes sales guarantee a revenue stream even for unwanted orders. If the gifts and gift box are returned, they will hold on to part of your payment.
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