Fine Coffee Club Ltd reviewed by

Los Angeles, US

1 Reviews

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Fine Coffee Club's capsules broke my Nespresso Citiz unit, and their "help" staff said my unit was old and probably broke from normal wear and tear - NONSENSE! Do not do business with these people. Coffee may be cheaper than Nespresso, but you get what you pay for.
    Fine Coffee Club Ltd
    TrustScore 7.9 / 10
    1,799 Reviews

    Reply from Fine Coffee Club Ltd

    Hello Neal,

    You contacted our customer service to say that your coffee machine had broken but that you had thrown out both the machine and capsules before contacting us to resolve this.

    If your machine breaks we would suggest arranging a repair which will often be under a warranty. Throwing the machine away is not something we would recommend.

    We do also have a free returns service for the capsules but again as you have thrown the capsules away this is no longer available to you.

    Every day we test our capsules in a range of machines and many tens of millions of these capsules are sold each year so we are confident that our capsules do not damage machines.

    Kind regards,

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