Firebox reviews

Firebox reviews

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27 Trustpilot review(s)
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Problem solver

At first I would have rated them three stars, a spoon from my ninja mug arrived broken. Blah blah blah it was the end of the world to me.
But a guy named Kevin solved my problem. I told him my issues and how the packaging was sloppy. He offered me both satisfactory options, either my money back or to get a replacement. I opted for the replacement, and I got no issues from him.
Long story short, my package arrived and they really listened to my advice. The package was tidy and well wrapped this time around. The amount of time it was shipped was much faster the second time around.
Be nice and patient with customer service, and you will be surprised how helpful they are!
But don't let bad reviews lead you astray, you can't please everyone and not every company pays someone to give a good review.
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Precious things for the hard to buy for...

I spent ages mooching around the site as I've never seen any of this stuff anywhere else! Great stuff!
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Great customer service!

Our item was damaged during shipping from the UK to the US. They understood the accident and shipped out another one. They were prompt in responding as well as kind and courteous. I would recommend them to friends. They have a bunch of cool products and decent prices. My experience was great and I recommend them to you!
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Terrible, wrong product delivered , basically no refund due to return postage

I would just like to say how awful Firebox is and to warn people of the experience i have had. Firstly i ordered a rainbow umbrella with coloured led lights, when delivered i gave to my girlfriend as her original one had broken. Inside we found they had sent the wrong one (starlight model) i proceeded to email them to get this fixed weeks went by and no reply. so i complained on here, which served to get them to actually respond to my complaint; however upon doing so i was rudely spoken to and blamed for their error!!!. Finally they agreed to the refund after another weeks wait and return details. I have also been informed they do not pay return postage which cost me £12 so of my £24 umbrella i will only see half that back effectively!!! very unhappy i shall be posting this review in several other places. Firebox are not only incompetent but also do not care about their customers
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Ignorant times ten

I ordered something for X-Mas 2013. Now it's almost February and I wrote them three different mails. No respond at all, except for one wannabe-cool automated reply. Don't ever shop there! Save your time, nerves and money!

Christoph from Hamburg, Germany
Firebox.com order (#3716887)‏
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find cool stuff, but buy it from another website

I'm convinced the people who wrote reviews about the "excellent" customer service are employees of the company trying to counteract all the other negative reviews that actual people wrote. I preordered something before Christmas, was told it wouldnt be in stock for 2 more weeks, so I ordered it from thinkgeek.com (where I got it right away). I emailed Firebox asking to cancel my preorder and they never responded. I emailed them three times on three different days (before the item I order was even "in stock") and still no reply. So, of course, the item became in stock and they shipped it to me and charged my account. I have emailed their customer service multiple times, only to receive one automated reply that didnt help me at all. I emailed them asking why they are literally REFUSING to respond to me, and I still haven't received anything. I should have read the other reviews from customers who had the same problem with this company completely IGNORING their emails and REFUSING to cancel their orders. This is unacceptable and I will never purchase anything from this website ever again. Very unprofessional and will discourage anyone from buying anything from their site.
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No customer service

have emailed twice about a present I ordered for xmas... its the 11th of january and I still havent had a reply
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Terrible!

I've ordered a Christmas present on 7th of December and they sent it 10 DAYS LATER! Before Christmas I e-mailed the customer service and never got a reply...only an automatic message saying they are late with the emails..I'm still waiting for the email back,but I got simply ignored:) .After Christmas when the present didn't get delivered I called up and got told to check the post office as "the postman didn't have any cards about missed delivery" I've checked and nothing was there so I called again to ask for a refund and got told it will take 1-3 working days for my money to come it's a 5th day and I still don't have my money so I called and got told the previous costumer service person didn't put it through!!! That's the worst website to order your things from!
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Would not cancel my order, or refund

I ordered an item at 9pm and realised it was the incorrect one when confirmation email came through straight after. Emailed asking to cancel the order immediately and customer services informed me this was now impossible, and that the item was a perishable item. Sugru - perishable before they could have ever sent it to me? Whats its shelf life, half a second, a week perhaps, nope a minimum of 6 months according to the manufacturer so WTF Firebox!? Even if you have posted it to me, which you couldn't have possibly in 2 hours overnight, could have you not only posted it to me, but also its shelf life expired. And now I have something I don't even need or want in the post to me just because your being blunt, crap. Crap at internal communications to ensure a customer cancel before you dispatch an item, its not that hard is it, pick up the phone to the person in the warehouse and say hey, you know order number **** the customer has cancelled it, don't bother packing it up.
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Brilliant customer service

I ordered a decanter from firebox and unfortunately it arrived chipped. I contacted customer services and emailed them a photo of the damage. Unlike most internet companies these days, they took full responsibility and sent me a new decanter within 24 hours of the complaint. They seemed genuinely concerned that I had a faulty product and could not do more to help me. I will be shopping with firebox again.
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Great great great!

Lot's of great products, great service og fast shipping.
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Great website with some wonderful gift ideas

If I ever need anything quirky for a birthday or christmas I always go to firebox, great site, well designed and have some fantastic products.
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Range of interesting a fun products with superfast delivery

If you are looking for an interesting and different product or present for someone then checkout firebox as they will likely have it and if you need it quickly then definitely order it as I have ordered products at 4pm and had them delivered by 8am the next morning!
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Great products.

I love receiving Firebox emails and going on the website. They have an interesting range of products, and they don't annoy me with a barrage of emails.

No issues when I have ordered with them in the past.
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Good

Good website
easy to use
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great

fast delivery and good service
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Excellent service

Descriptions on the site matched what was delivered. Site was easy to navigate and ordering simple. Delivery was prompt and well packaged. Prices very competitive.
Birthday and christmas present shopping has just become easy
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very satisfied

Fast, cheap and good service.
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great

perfect website, well packed and free pack of sweets :D
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Good website, efficient service

A great range of funky products are available on this easy to navigate website. Placed my order without any problems and received it well packaged in a few days. No complaints at all!

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Firebox Details

About this company

Firebox.com has cool gifts and gadgets for any occasion including a large range of Christmas gifts, Valentine's gifts, wedding gifts and fathers day gifts.

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Category

Firebox is ranked 69 out of 85 in the category

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