No customer serice
found useful by 1 person
I ordered 2 items which were sent on 5 December, they never arrived. I have allowed extra time because of the weather and then sent many emails to Firebox but they have not replied to them. I have now asked for a refund but I guess that I will need to get that from my credit card company. I am sure they are a great company until things go wrong, then they do nothing. Be aware.